Get matched with top chimney liner installation pros in Castalia, OH

"This updated review is long overdue and I apologize. Two years ago I needed some repair work done to my stack stone mailbox it was leaning due to excessive water erosion below it. I contacted multiple contractors including QPS without realizing it was the original firm that did the work in 2011. I didn’t expect any warranty coverage for the repair. Rob showed up, immediately recognized me, we reconciled and we proceeded to go over the needed work. Without hesitation, Rob, immediately said he would fix the work and not charge me for the labor or materials. I was floored, like I stated, he did the work over 5 years ago at the time, I expected nothing. He went above and beyond to make it right, above any expectations I had. He worked great with my schedule and got the repair done wonderfully over engineered for the need. Lesson for me, seek understanding, and above all, and in all, Grace! Rob and QPS is a great person and company, I would be thrilled to use them again and refer. He cares!"

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"Everything was substandard. I would not recommend them to anyone. Communication, workmanship, not showing up to work, crew size, cleanliness, meeting commitments. A job estimated for 2 to 3 weeks took over 3 months. It is still not done to our satisfaction, but we "gave up", and told them to leave."

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"Owner was professional and responsive to calls and questions. Signage in my neighborhood from a current job. Small, family owned and operated makes for personal service and covered specifics of my three layer, residential job."

"Terrible. I usually check online reviews for services I use but this outfit was referred to me by a friend of a friend. Sadly for me I didn't check until after I paid the down payment. I found nothing but 1 star reviews. For good reason. My project was a foundation for a 3 car garage. It took them two and a half months to do a 3-5 day job. (He was busy fishing and hunting) The concrete is wavy, not level, not square. The finish is supposed to be smooth. It is filled with swirl marks. I could go on and on. I questioned him about all of these things along the way and got nothing but excuses and lies. I've talked to other contractors and the reason bottom feeders like this are even in business is because the good ones are booked months in advance. Choose any company other then this one and you will be better off."

"Clear description of need and repair process. Workers were professional."