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"Fred's Chimney Magic refused to honor the "Groupon" promotion they advertised for a fireplace cleaning and inspection, claiming I had a "nest" in my flue. This "nest", as it turned out, consisted of a small shopping bag full of leaves and small branches (see photo below). Removing such small amounts of debris is part of any standard seasonal chimney cleaning. Not only did they try to charge me five times more that what I agreed to pay for the service prior to scheduling a service visit, they tried to upsell me on additional chimney work which had nothing to do with the basic cleaning and safety inspection I paid for (big red flag). Moreover, the two chimney sweeps they sent couldn't have looked more unhappy to be there. No. sooner did they arrive for the appointment, that they bolted into my house as if someone were chasing them--obviously looking to do a quick rush job, with literally zero effort made to explain any aspect of the process to the homeowner. They immediately seemed exasperated and jabbered to each other nervously, as if I were not even there. I felt uncomfortable with the situation from start to finish, as I could tell from the outset, based on their behavior alone, that they had no intention of cleaning our chimney that day without extorting a considerably higher fee from us. When we refused to fork over the extra money for their "nest removal service", they abruptly begged off the job and then quickly departed, visibly annoyed. The chimney sweep who did most of the talking spoke to us in tone which was blatantly condescending and rude. To make things worse, the service was scheduled just four days before Christmas, which means that we were nearly deprived of the use of our fireplace over the holidays as a result of this highly regrettable incident. Fortunately, we were able to get another Chimney sweep out to our residence that same day on extreme short notice, who promptly ascended onto our roof and brushed out our chimney for one hundred dollars less than what this company tried to charge us for the same service. See the dated photo below showing the safely working fireplace exactly one day later. There was such a pronounced lack of professionalism evident in the way the visit was conducted by this company, that I could never in good conscience recommend their services to others, nor hire them for any further work on my chimney. When I do decide to have maintenance work done on my chimney (repointing, caulking, and a new chimney cap) in the near future, I definitely won't be dealing with this company. In my sincere opinion, they just can't be trusted."

"They did a great job. Very professional, and very pleasant to work with. Answered my quote request quickly, and scheduled my project within a couple days after requesting we needed it done as soon as possible."

"Everything went very well. Will use them in the future for preventative maintenance."

"Needed my dryer vent cleaned. When Ned called I explained to him that I had two 90 degree angles. He assured me he had all the equipment needed to handle this job. When the two men arrived my husband showed them a picture of the two angles in the vent. One guy didn't speak english and walked away. Didn't even want to look at the picture. The other guy who spoke limited english just told us to call his boss. We told him his boss had already assured us they could do the job. Now for all the equipment they brought - a generator that they couldn't even get started. We have an outlet out back and told them to use it. They then just put a small hose in the vent which was blowing air. I was in the closet with the dryer and could hear the hose as it came in. It stopped at the first angle and couldn't bend to go any further. They then left. I was also told that they would bag up any lint that came out on the lawn. Big surprise - there wasn't any. My vent is still clogged."

"We could not be more pleased with the way our wood floors came back to life after they were deep cleaned, lightly buffed and then had two coats of wax applied. We are so pleased with Supreme Steam NY and would highly recommend them and their owner George."

"Great communication! Showed up on time and took his time to do a thorough job."

"Wonderful. Done correctly and timely. Nice guy! Now I feel safe from having a dryer fire. Will call again next year."