Get matched with top toilet pros in Lansing, NY

"In the course of this year, I have had these guys hang door, repair plaster, tile, paint, wallpaper, and repair a window sill. There is nothing they can’t handle! And now my bedroom is gorgeous."

"Courteous knowledgeable"

"Norb and his crew did a great job on all my projects. Highly recommend."

"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"Pavel and Lucas were great to work with. They arrived on time, worked quickly, and the clean up alone was worth a 5 star review. The quality of their work was first rate and we are extremely pleased with the results. This was not a big project, and we appreciated Pavel fitting us in to his very busy schedule. We highly recommend him!"

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"The owner is great to work with. Keep you updated on everything. The painter is superb and easy to get along with. They (company) go out of their way to make sure you are happy. You can't beat them, I highly recommend you call and use them."

"I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked."

"They are very attentive, timely, get their work done quickly, highly dependable, and I would give them more stars if I could. I would highly recommend them!"