Get matched with top custom home builders in Fair Haven, NY

"Over two months to get house plans. Communication was dismal and the majority of my phone calls and emails were ignored. After I put down my initial deposit. I was ignored for so many weeks, I was beginning to think the company was fake. Draftsman never asked a single question. Not a good look when each round of revisions are charged by the number of changes. My final payment was requested before receiving house plans. Payment was sent and plans were immediately provided despite never having discussed or seen electrical and plumbing, etc. There was an error on the final plans and it took an act of Congress to get it changed. To be fair the final product was excellent but the ulcers I developed over this whole process would make me rethink using Evolution."

"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"Hired MCE Construction to redo my bathroom. The job took 6 weeks longer and $2,800 (all labor) more then what Mitch quoted, he didn’t pull permits for electrical or plumping (for obvious reasons), paid him a professional fee and didn’t get professional quality work. The flooring Mitch installed wasn’t installed probably and caused water damage/ fire hazard. Mitch wanted additional charges and fees to repair his mistakes. Needed to get another contractor to fix and do the work properly. Went to court, the judge ruled in my favor and even awarded me a settlement, Mitch even admitted to have wrong doings in court in front of the judge. Have not received any compensation from Mitch."