Get matched with top door pros in Hot Springs, NC

"I initially selected West Shore Home to do my window replacement principally because their salesman so much less pushy than the others that I requested estimates from. I am allergic to a hard sell! But their excellent service continued throughout the project. I needed a total of more than 20 windows replaced in a 70-year old home. Quite a job! They scheduled the installation well in advance so that I could plan my schedule. They came exactly on time on the appointed day. Everyone on the crew was cheerful, courteous, and knowledgeable. When it turned out that some of the materials sent from the factory had minor defects, they not only offered to replace all the defective panes but even showed me a couple of defects that I had not noticed. And they returned not once but twice to be sure that everything was perfect before they called the job complete."

"No"

"This is for sure the most horrible company I have ever dealt with. They lie about their shipment dates and the quality of their installation is awful. I ordered 2 doors for 10,000 dollars on May 24, 2022. After promising date after date they finally came September 27, 2022. The installation of the doors was a nightmare. We had 3 guys: one guy had no idea what he was doing, the second guy knew not much more, and the guy in charge did not know much more than the second guy. They put on a new front and back door. The handles on the door are crooked as a snake. Also after the salesman plainly told me they would put the storm doors back on, the contractor told me he would do neither. They said they didn't have time. One more thing, none of the guys knew how to put the key locks in the doors. They tried telling me they were the wrong ones and would not fit. My brother in law came over later in the evening and figured the locks out in 5 minutes. These are 3 rookie contractors trying to put in 5,000 a piece doors. If you don't mind spending thousands of dollars for horrible customer service and crappy installation, then this is the place for you. As for me, I will never do business with this pitiful company again. One last thing I wanted to mention is beware of the salesman Brad Juchatz . He is nothing but a complete LIAR ."

"Never received a call or quote from them. Even if they are not interested in the work request, I think they should at least acknowledge"

"Home Depot set up the contact for a deck project 14JUL. HD advised that I would be contacted by the contractor and an appointment for an at home estimate would be made. I missed a call 15JUL @1138, I returned the call left a message @1149. 18JUL I called again to follow up as I had not heard from the contractor again. He picked up & told me his "day is hot and sweaty." I introduced myself and said I wanted to set up my at home estimate. The contractor asked how big the deck was. I gave a guess, and said that I actually wanted it torn down, a concrete slab poured and a new deck built. He kept asking for measurements so he could give me an estimate. After the third time, I asked if he was trying to give me an estimate first and then come out to see if it's right, he said yes. I mentioned that's not how the other contractors were assessing the job. They had been coming out to give estimates. He repeated that he needed the measurements and offered to even text me the results. He said it was so that he could see how much it was going to cost first. I told him that was not what i wanted to do and that we would keep looking. He said, bye bye, and hung up. I already called HD's Pro-Referral number and advised them of my experience."