Get matched with top water heater pros in Cooleemee, NC

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"Sofia contacted me within an hour of my request and came out late Saturday afternoon to diagnose the problem. We had a serious leak in our water main pipe. Sofia and her team hand dug the trench for the new pipe to preserve our landscaping. The work was completed quickly and professionally at a reasonable cost. We highly recommend Sofia and will hire again."

"Eduardo contacted me directly. He was able to suggest a possible solution to my problem over the phone and give me a fair quote. Other companies wanted a service fee just to come out and one was double because it’s a weekend. My leaking toilet was repaired within the hour. Eduardo was respectful and professional. I will call him again for my next plumbing concern."

"They did a great job! My roof looks great! Reliable and kept me well informed about everything. They kept cost in mind and cleaned up nicely after themselves. Serge even came out late to tarp the roof until it could get repaired so that I didnâ t have any further damage to the house waiting for the roof. They were very nice to work with. Great people. I canâ t say enough good things about them!"

"Excellent work and very courteous and professional."

"I don’t usually make purchases without experiencing some form of buyer’s remorse, but this investment in Water Improvement Technologies has been one of the best decisions I’ve ever made! From start to finish, the experience has been top-notch. My system is far more robust than the ones my neighbors purchased from larger competitors, and I’ve seen a drastic improvement in my water quality since installation. I wasn't planning to buy immediately—I only intended to do research—but after meeting Chris, the salesperson, I felt completely confident moving forward. He was incredibly knowledgeable and answered all of my questions, which made the entire sales experience surprisingly educational. I also really appreciated the water quality testing they did in my home to show me exactly where things stood before installation. The installer was equally impressive. His attention to detail was exceptional, and it was clear he cared not only about getting the system installed correctly but also about making sure everything looked perfect. The units were placed exactly where I wanted, and the new faucet hole was aligned perfectly. They even came back to ensure everything was working to my satisfaction. I’ve been recommending Water Improvement Technologies to my neighbors, and I plan to use them again in my next home. If you're considering improving your water system, I can't recommend them highly enough. A+++ service all around!"

"It was successful.Works like a charm.They were very professional and very respectful.A 5 star company."

"Service was great from start to finish. A-plus remodeling was fast and efficient."

"Ricky and his coworker were awesome. Can’t wait to have them do more work for me. Very reasonable and professional! Thank you again Ricky!"

"Prompt and courteous service. Very professional and friendly."