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"Easy to schedule. Nice finish."

"I had a Patio Cover installed by Tim Broughton and his crew back in September 2023. When I was getting estimates I had submitted inquiries through several Patio Cover Manufacturers on-line who in turn notified local installers who contacted me to provide estimates. As these local installers contacted me I did my due diligence and looked at reviews. I decided not to use Suburbia because I had read some poor reviews on the internet. His wife continued calling me to try to schedule a bid and I finally told her I had read some poor reviews. She explained to me that the bad reviews were for a hardscaping company that they had initially worked with and that they were no longer associated with that company. I decided to go ahead and let them give me a bid because the patio cover they were installing was precisely the one I really wanted. Mr Broughton came over within a couple of days, explained everything thoroughly, gave me a decent bid, and was likable. I decided to go with him and his company. He returned with the contract, I gave him a deposit and everything was in motion. The product arrived early and was delivered by a different company and Suburbia started the work early. The work was performed in a timely manner and about two weeks earlier than expected and that is where the professionalism ended. On the day of the install, a Monday, I questioned him about the permits. He told me he hadnâ  t had time to get over there since they started earlier than expected and that he was going to take care of it at the end of the day. Hindsight is 20/20. I should have put a stop to the work immediately but I didnâ  t. The next day they returned and started working again. I asked him about the permit. He said he dropped the paperwork off the day before and would return at lunch to get the permit. Meanwhile, one of the crossbeams was damaged during shipping so they had to order a new one. They completed the cover on the second day, except for the side crossbeam, and said they would return when that came in and finish the job. He asked for the remainder of the money except for approximately 10-15% to be paid when everything was finished. I again questioned him about the permit. He was apologetic, he was so busy he hadnâ  t had time to get back up to the city to pick them up, blah blah blah. When he returned to finish the cover he would have all the paperwork in order. Fast forward about Six weeks. The new crossbeam comes in, he schedules a day to come install it. They arrived early in the morning and had it completed within an hour. He asked for final payment and I asked for the permits. He said he would go get them and return in the afternoon. I told him I would mail a check because I didnâ  t currently have access to my checkbook. He never returned with the permit because he never took care of getting the permit. The work was performed unlawfully and in breach of the contract. It was the companyâ  s responsibility to obtain proper work permits from the city prior to performing the work in accordance with the signed contract and in accordance with the municipality ordinance. Mr. Broughton knowingly and willfully did not get the permits and he knowingly and willfully lied to me on several occasions about the status of the work permits. Mr. Broughton will not respond to my telephone calls or my emails regarding this issue. Now it will be my responsibility to obtain the permits and to also pay the fine for not applying for the permits prior to starting the work. In addition to the breach of contract, the gutters leak. I have told him about this issue and he said he would fix it but he still has not fixed the leaky gutters or responded to my request for the permit and final paperwork. I have been more than patient giving him over six months to make things right and he has not made any effort to do so."

"I hired him to re-build our deck, this was a forty two thousand dollar deck. He mostly completed the job, but the inspector failed it due to the railing not being compliant on the stairs. He kept promising to get it resolved, but nothing was ever done. So I have a really expensive deck that never passed inspection, he has not made any attempt to resolve the issue. Now the fasica boards are buckling and pulling away from the deck, and he is not responding to that either. The railings were not installed per the instructions and droop in several places, I had to fix a few spots that were looking terrible. The railings were not even close to correct on the stairs. I would avoid this company, but if you do use them, ensure absolutely everything is done, permits finalized prior to making final payment."

"I had Swenson Builders build custom shelving in my garage. They turned out great and the job was done professionally and efficiently. Very happy with the storage spaced added."

"We are still working together on the project, but so far, I am very pleased."

"The wood that OnCenter used for my Pergola was defective and they refuse to stand behind their warranty. They tell me that If Menards will not warranty their wood, then how can they. I think it is terrible that I paid $6400 to have a nice pergola on my back patio and I am left with cracked, defective wood. I was told that OnCenter would only replace a portion of the pergola (they could not deny how bad this wood was; but they refuse to replace the entire thing. It is the entire pergola that has the same wood and all of that wood is cracking badly. It will not do me any good to have half of the pergola replaced, only to have the other half keep cracking and be a different color. I tried to explain this to Sam Cox, owner of OnCenter, and he told me that; he cannot control how wood ages; For the money I paid, I really think I should enjoy my pergola and be able to look at it and have my visitors look at it without being ashamed of how unsightly it is. I have a nice house and wanted a nice pergola. I feel I will now need legal representation and have to reach out to Menards corporate office myself. I will have to do the fight that OnCenter should be doing. Terrible"