Get matched with top plumbing and heating pros in Hampstead, MD

"Professional"

"I contacted Atlas not because of high energy bills but because of noticeable summertime temperature differences between the first and second floors. My home is 32 years old and had never had the ducts cleaned and I suspected there was leakage from seams in the duct work. While the house was built to the then current (1988) code levels, the code is now more stringent. For example, my attic insulation was R30 where code is now R50. Atlas first performed an energy audit. Based upon that outcome, they recommended: (1) rerouting the bathroom exhaust fans through the roof, (2) additional insulation in the attic bringing it to R50. (3) closed cell foam sealing in the main and garage attics where appropriate, (4) cleaning the heating/cooling ducts and (5) using the AeroSeal product in the same ducts. I opted for all of these services. The work was spread over 3 occasions, each no more than 2 days duration with most completed in a single day. Their friendly work crews were very attentive to my property, made sure to put down drop cloths throughout the house and generally made certain everything was clean upon leaving. They kept me informed throughout every task and showed/explained what they had encountered. My ducts certainly did need cleaning, even though it’s always been a smoke free home environment and without pets. The benefits of this work have been fantastic. The AeroSeal process yielded a 98% reduction in duct leakage. I can tell very little temperature difference between the first and second floors now. I’m expecting more noticeable improvements during the winter months. I strongly without reservation recommend Atlas Home Energy Solutions."

"Artie was quick to respond and setup an estimate for the work needing done. After a price was agreed to and the job changed up from what was initially expected, everyone was quick to accommodate the change in job needed. Everyone in the company was pleasant to work with and I highly recommend calling them up for an estimate and to help complete any plumbing job. Thanks again!"

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."

"Josh did a great job assessing our older carrier heat pump. he was honest and laid out the expenses of replacing the old heat pump fan and the other parts needed."

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"From Josh Radford our comfort consultant to our install crew of Shane, Jake and JT everything was top notch!"

"Extremely well! I am very happy with the services provided."

"They wanted $542 just to install a basic kitchen faucet! Ridiculous!"