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"I’m back again to write another stellar review for GAC. Last year they replaced our HVAC system; this year we circled back and had them install a home generator. This was a long and drawn out process due to the various approvals needed from Montgomery County as well as coordination with Washington Gas (which ended up not just being a simple sign off but necessitating an additional, expensive upgrade to the gas line from the street to our home). Nevertheless, GAC did a fantastic job shepherding this process over the 6+ months of waiting on stakeholders, and they were also maximally accommodating to our family’s significant constraints on time and availability (due to health concerns related to a medically fragile family member). A special kudos to Sandy M, GAC’s master electrician, who took it on personally to ensure we were taken care of all throughout this process, going above and beyond with phone calls, text messages, personal visits, etc. on behalf of my family, I want to thank GAC and am giving top marks across the board for this effort which was complex , lengthy, and ultimately successful."

"Great. Doug answered our inquiry promptly and fixed our issue the next day for significantly less than the first quote."

"We are a bit disappointed by Beltway. While we do appreciate some of their efforts in trying to remedy the situation, the overall experience has been quite negative. Please see reasons below: 1. A brand new HVAC system that was installed on Wednesday completely failed by Saturday morning - which was less than 3 days of installation. This calls into question the quality of Beltway’s product or job, or both. 2. Weekend messenger centers have been extremely frustrating and unhelpful, basically saying that Beltway does not serve customers during non-business hours and that customers just have to deal with Beltway’s issues on their own. We called 4 times this weekend out of desperation. Yet each time they showed no sympathy on the fact that our baby has been suffering through the 80 to 90-degree heat trying to nap. 3. A weekend technician was finally sent on late Sunday afternoon (thanks to owner’s stepping in); however his timing messed up weekend plan as one of us had to stay home and completely missed our good friend’s son’s high school graduation party (now people at the party learned about Beltway…). 4. Unfortunately, this weekend technical was unable to solve the problem and decided to leave us with 2 portable cooling units, which, unfortunately, were extremely loud and inefficient in cooling down, so most of us weren’t able to sleep, just like the night before. Felt like all of their products that we’ve coped with in the past 5 days have been nothing but disappointing. 5. Finally, the full crew came on Monday. But their timing here again messed up the baby’s nap schedule - as the upstairs system was right next to the nursery. This is our first time hiring Beltway. The amount of inconvenience and frustration that they had created in the past 3 days was unbelievable. The experience has been quite negative from multiple aspects, calling into question not only their customer service ability/arrangement but also quality of their products and jobs. We don’t know if we can trust Beltway again or hire them again."

"Excellent. FAST. EFFICIENT. KNOWLEDGABLE. PATIENT. THOROUGH and priced both fairly and competitively."

"Kenneth was very helpful and prompt. The air conditioning going out this time of year is no joke, and Kenneth responded swiftly and patiently. The project ended up being more complicated and expensive than I would have hoped, due to the previous owner's hire, but Kenneth resolved and explained every problem we encountered. Will definitely use him again"

"He was prompt. Did an excellent job and great communication."

"We just had a new air conditioning unit installed in our home. The servicemen were terrific! They were very professional and well-spoken. They made the job look easy. I am sure that we will use this company in the future. I would highly recommend the salesman, Mark. The owner, Manny, went out of his way to help us understand the process. Adam, Jacob and Josh were just wonderful!"

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"Henry was professional and thorough. He went out his was to see that our heat was restored on the coldest day of the year. You can spend a significant amount of money dealing with the big HVAC advertisers in our market but why pay for their ads when you really want competent service? This company provided me everything I expected in a repair."