Get matched with top gas leak repair technicians in Arbutus, MD

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."

"The service tech came to my home and did an assessment of the issue. Found the leak in the gas line, showed me where it was leaking. He told me what needed to be to fix the leak, gave me a quote, got his tools and started working. The whole process took about 30mins or less and he was done. I checked my burners to make sure the gas was flowing properly. Everything was put back in its original place and there was nothing to clean up afterwards. Great Job. I would recommend this company again."

"Extremely well! I am very happy with the services provided."

"A shout out to a "Hero of the Season", Pohlman's Heating Specialist CJ, who again restored warmth to our home. With our""Old House" emergency/crisis challenges, it's comforting that skillful assistance is just a call away. A local family business, Pohlman & CJ always came through, ... even resuscitated/turned around a barely hopeful case. Over the last years, this company earned my trust & loyalty with competency & honesty ... thx!"

"Dan arrived on time and promptly went to work. He inspected the all of plumbing system and identified some minor potential issues. The install was clean and quick. Dan left the work area spotless when finished. I would definitely hire TNT in the future"

"Knowledgeable and affordable. I appreciate that he took the time to explain things and talk to me about pricing before proceeding. I’ve had him come back for other plumbing AND backflow checks, he may go to plumber!"

"They wanted $542 just to install a basic kitchen faucet! Ridiculous!"

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"The work was quick and professional. Cost, compared to others, was great!"

"100% CROOKS! ROBBERS! THIEVES! I had a leak in the hose to my kitchen faucet hose. It was leaking on the floor, so I called these frauds and they sent some clown over to tell me the part needed to be replaced (as if the leaking water wasn't a dead giveaway). But he didn't have a replacement part and he couldn't order one either. He advised me to order one from the manufacturer and then call him back over to install it. I ordered the part, not from the manufacturer, but from a much cheaper 3rd party retailer. It arrived and I decided to install it myself. Problem solved. Two months later... These extortionists called me and asked when I was going to contact them to request installation services. I told them I bought the part myself and installed it myself. Then they informed me that they were billing me $120 for that "insightful" house call back in January. ABSOLUTE ROBBERY! DO NOT HIRE THESE CROOKS! HIRE SOMEBODY WITH A "CUSTOMER SATISFACTION OR YOUR MONEY BACK" POLICY. THESE PEOPLE WILL JUST GOUGE YOU FOR DOING ABSOLUTELY NOTHING!"