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"Initial installment electrical cords were installed under the recliners. Eight hours after delivery two out the three recliners were in the out position.. When the third was being reclined, sparks flew and large popping sounded.. The sofa was dead and all three recliners were in the out position.. A replacement wasn't delivered for 2 weeks.. Not a great way to kick off the Christmas holidays with company in town. New sofa was delivered and less than three months later the middle recliner stopped working.. Service member changed a part, however an hour after he left the seat broke again. Two weeks later another service member came out to check on the sectional. I was informed a new electrical part needed to be ordered. That took 6 weeks to come in.. Was informed on the phone that the service members would bring the part to the house and fix it. Well that was another person telling the wrong information.. When they arrived they took the piece with them back to the warehouse. Two weeks later the section was returned, however the electrical cord was now to short to reach the outlet.. Even the person(s) installing it said it was too short.. Called again and said I would be receiving a new recliner (the one that was broken) since the issue has been ongoing.. Will see if that happens, but I am not holding my breathe. One would think with Warren Buffett owing the company there would be integrity, excellent customer service and good products. I have not found any of these things since my purchase a year ago with the company. Many incompetent and rude people. If anyone asks where I purchased my sofa I will tell them Nebraska Furniture Mart in The Colony, TX. And to not waste their time or hard earned money on any of their products."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."