Get matched with top chimney sweeps in Kouts, IN

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"We called them out for a chimney sweep and inspection as well as a dryer vent cleaning. Upon inspecting the fireplace and chimney, we were told that the chimney was clean and did not need serviced. We were advised that the chimney needed a new cap, but the fireplace was too old to get parts for and they would not use aftermarket parts. The fireplace was installed in 1996. They provided us with a quote to replace the fireplace for $18,500 all due to a missing cap! Upon having another contractor inspect the fireplace, we were advised that the fireplace was fine and only needed some minor repairs. We also did some research online and found that the parts that they told us were no longer available, can still be purchased! They charged us $400 to NOT sweep the chimney and give us an outrageous quote, which was not needed! Now, on to the dryer vent... They inspected the dryer vent and advised it could not be cleaned as it was a flexible vent hose and not a solid pipe. They gave us an estimate for another $1200 to put in a solid vent pipe and still charged us $150! They did nothing except give us a quote! Totally unacceptable! We spoke with the owner about these ridiculous charges and he was totally unwilling to work with us on what we were charged. This is a horrible company to deal with and has some very shady businesss practices. Beware! They WILL try to scam you for as much as possible!"

"This has been a major problem for two years. I have two small children and when I tell you I haven’t slept in two years, it’s not an exaggeration. My children wake up screaming every time they hear the knocking. I have to turn the boiler off during nap time to get some peace. I’d rather have them take the boiler out, give me $11k back and plug in electric heaters. Worse experience of my life. This is our 7th year in our home. We received a new boiler, with installation September 18, 2023. Since that day we have been hearing a loud banging throughout our home called knocking. The knocking is coming from the main steam pipe in the boiler. We called the company to notify them and have been going back and forth every since. YES, TWO WINTERS NOW! I have repeatedly called them, they’uve sent someone out to bandaid the problem. End of 2024 when we were fed up, they finally sent men over to repipe the boiler, after 24 hours, STILL KNOCKING! After they told me I needed to replace all the radiators in my home to fix it. Why has the knocking never happened prior? Coincidence that it happened when new boiler was installed? Come on. I’ve called other companies in the interim to get three opinions and they’re all telling me the main steam header needs replacing. After fighting with them to come check it out, they came to our home on Friday, 4/11/2025. After review the engineer from the boiler manufacturer agreed repiping needed to be redone. Jerry told my husband they would be in contact to set something up Monday. Sent an email to confirm with Matt, install manager, who agreed. Monday came, Matt told me end of the week. End of the week, Friday, 4/18/2025, no word. I call the company and he’s on vacation… with the owner. Called Monday, 4/21/2025, refuses to take my calls, put on hold for over 15 minutes. Emailed sent, no response. 4/22/2025, my husband tries to call and get a hold of Matt and Jerry, doesn’t get to speak with anyone. I apologized to the front staff for any direct communication as they informed me they don’t know what’s going on. Surely it’s not their fault. However, I don’t understand why we’re not getting answers? Here we are, rolling into another summer just in time to turn off our boiler and forget about it until the fall. Just trying to pass me over to other companies since they don’t work with radiators so I can pay money to have them “fixed”, so they don’t have to deal with their problem. They have literally ghosted my husband and I."