Get matched with top window pros in West Dundee, IL

"Did a wonderful job on our project. Helped to navigate us through the process."

"I would like to thank the folks at Window Concepts for helping me with my window installation. From start to finish, I felt confidence in the team at Window Concepts! Brian F helped me select the correct windows for my home. He was tireless in taking my questions and informing my decision. I needed to have 3 picture windows and 6 side double-hung windows replaced. Financially and emotionally this was a huge decision for me especially because the windows are on the front of my home. Brian helped me to select the perfect windows. Once the windows were delivered, the installation process began. Due to the covid virus, there was a delay in delivery and installation but I was kept informed about any delays. These delays were kept to a minimum for sure. I cannot say enough about the installation crew! I had friends over on the day of the installation and one of them happened to be a carpenter. He assured me that the work being performed on my home was top-notch. Due to the need for lumber replacement surrounding the windows (because we had neglected the old windows for many years), the installation took two days. On the first day we had a huge storm blow in! The storm’s arrival was earlier than expected, so the crew had begun the final removal/ installation. They kept going through the storm and they kept up the level of quality of the installation even while the storm raged around them! They left for the day while it was still raining and I never had a leak of any kind. The next day the trim and caulk was applied. The installers carefully timed these steps in order to let the lumber dry as much as possible before carefully sealing around the windows. The final result is beautiful! The caulking and finishing is impeccable and I am very happy that I went with a company that could handle the extra repair my installation required. I have every confidence that I will love my windows for many years to come!"

"I'm a guy who does my research before making a decision on who to trust to do work for us. You're probably the same since you're reading this review. I can save you a lot of time by suggesting you go with Premier for your job. We had an insurance claim that was covering the replacement of our old aluminum siding. We were also in need of new windows. We decided we'd bite the bullet and have all the windows done, as well as the siding. This was going to be a big job and I wanted to find a single company who could do both of these projects in unison. After doing the research, on both products and companies I might want to do the install, we got a number of quotes. At the end of the day, Steve won us over. Premier had positive reviews, like everyone else we considered. However, at the end of the day, we really liked Steve's approach, knowledge, and customer service. In addition, he's one of the few companies who has an actual brick and mortar location where you can go in and look at products, and discuss your project. Steve took a lot of time with us and answered all the questions we had. He also made some suggestions that helped guide us in the decision making process of things like window type, exterior accessories, etc. Once we signed the contract, Steve gave us an estimated start time. He stayed in touch with us as products came in and also communicated progress of other jobs so we knew when to expect the official start date. His initial estimate was right on. Now, a company is only as good the crew who actually does the install. You can always be won over on the sales end, but it's the skill of the installers that really matter. Peter and Stanley were the gentlemen who Steve had work on our home and we had a very positive experience working with them. They worked with us to navigate some tricky workarounds with our large deck and screened in patio, along with other decisions that had to be made along the way. While they were proactive in asking how we wanted certain things to be done, they were also very patient and helpful when we had questions as the work progressed. Like any large scale project, there are going to be issues to work through. We had some rotten wood in places and also had a piece of Fypon accent that had a little damage when it arrived. I firmly believe that the sign of a great company is how they respond when something needs extra attention or when a customer has a concern. Steve went above and beyond to make sure we were satisfied and found solutions for each issue we encountered along the way. Steve is a local small business owner who cares about his customers, is patient, and does great work at a fair price. The crew he assigned us, Peter and Stanley, were on time every day and did great work. What more could you ask for? We are so pleased and proud of our home after the work they did. In addition, we've had many compliments from neighbors, friends, and families. My wife and I, without hesitation, would recommend Steve for window, door, and/or siding project."

"We were very happy with Infinity for the recent roof replacement on our home. We used them for our previous siding and gutter replacement with a great experience as well! They were reliable and followed through on the project to be sure we were satisfied."

"Been trying to get in touch with this company, All my windows seals are broken, Tried texting, calling and emails. No return calls. Windows look terrible. They say Life time warranty, Yeah Right"

"Everything was great, from the initial consultation and quote to the installation and even the follow-up. Customer service and communication was top notch. I wouldn’t hesitate to hire this company again and I highly recommend them!"

"Haven't gotten them installed yet so I don't know how it went."

"I had a full house window replacement and sliding door replacement. They were very straight forward about the whole process. The cost was great and the installers were prompt and did awesome work. We had a few rotted pieces of wood on the house and they replaced that right away. Awesome work and company."

"The previous owner I bought the house from concealed the rotten windows and the home inspector my realtor recommended did not mention that the windows need to be replaced. 5 years later, water started to come into the house and I learned that not only I need windows, but my house susteined significant damage. I looked for a local company willing not only to replace the windows, but to fix the potential damage as much as possible. Not a same day or 2 days replacement company that will slap the new window in the rotten frame but someone willing to replace a rotten stud or seal. And I found Travis that made me an excellent impresaion- honest, knowledgeable and surprisingly, not pushy. After an initial quote I let it sit for about 2 weeks until I decided and except an email asking me if I have more questions...which I had -about 10 of them lol, he let me decide. In 4 weeks his team was already on site. Now his guys are the best. I had Adam and Rafal installing my windows and oh, my , when they opened the walls I was looking in disbelief at the rotten wood. They were able to replace all that rotten wood including wood studs, top and bottom seal, joists, etc and make the window casing look like new. Most companies either walk away or cover the rot but these guys were absolutely amazing. Every detail was adressed and every concern was answered. And I was not an easy customer because I was over concerned and watched everything they did, asking a bunch of questions. Yeah, that kind of a customer. What can I say. There are a lot of windows companies but these guys standed apart being able to handle this complex and challenging project. Highly recommended, a company that stands apart through the quality of work and professionalism."