Get matched with top kitchen cabinet refacing pros in Livingston, IL

"It went well and they were very informative on what was happening. They gave you an option and we went through in different colors. It was a good experience and i will use their service again."

"I had an appt. set up that I couldn’t make an made an attempt to cancel prior. The day of I received a text asking if we were still meeting today. I texted back saying I thought I had canceled but could not meet that day. I received 2 texts back that were not professional, the 2nd text stating I should be more responsible. I waited 2 days and called the guy back (Rick) and discussed the situation. I did ask him if that was an appropriate response he provided and he said probably not. I then hung up. I received more texts back that were not professional so I called again to talk to him. He states he never received a cancellation from me but I did make an attempt at the number I thought was his. I’m not sure what happened and I asked him if he was so desperate for work that he treats all cancellations like this. Rick was really only interested in letting me know how irresponsible I am. That’s his end game. That’s the message he wanted to hammer home to me. He said he wasn’t on his way when he called the day of to confirm so I’m not sure what his issues are but he really likes to play the irresponsible customer angle. I would avoid this business at all costs, you never know what kind of text/call, etc. you will receive, unless you prefer to deal with junior high school behavior. With this type of mindset, you probably don’t want him in your home either."

"It took a while between signing the contract and the start of work, but the end result was worth it. The crew showed up on time, got right to work, and checked with me daily with any questions. It was critical that the project stay on budget and Bill did that. They did a good job of clean-up too!"

"Shawn and his guys do amazing work. From the first time I met him, I knew he was honest and professional in what he does. There was a problem with flooring issue during the job and he fixed it for me. Just today, I had an issue with my doors sticking and he came to fix it. He is a stand up guy for sure. I would recommend his work to anyone if you are looking for a high quality product at a great price!"

"Professional workmanship. The design and products recommendations were perfect for the application. Neat and tidy workspace cleaning up at the end of each day. Capable of many handyman skills with creative cost-effective solutions. Maintained a tight schedule to complete as committed."

"They did a solid job and were a pleasure to deal with. Very professional."

"Fantastic!"

"Bath Planet's customer service team went above and beyond to ensure our satisfaction. They were friendly, knowledgeable, and always available to answer our questions. We are very pleased with our new shower!"

"Excellent!!! Trey’s crew was very professional and did a good job communicating expectations throughout the entire process. They came in on time and on budget. I love my new deck!"

"We attempted to have our unfinished basement finished in 2020. The project started in June of 2020 and was terminated unfinished in January of 2021. Total cost of the partial project was $75,771. Several issues led to the termination of the project. The primary was lack of actual project management and ability to take responsibility for errors by the contractor, which, in addition to being frustrating, contributed to the unnecessarily long project time of 7 months while still not being finished. Examples include: - An I-Beam for a heavy-bag track was to be installed on the ceiling. It was installed in the incorrect location and extremely poorly, to the point where flanges were overlapping. When confronted, the contractor stated that it just "wasn't finished". However, the correction required the complete removal and re-installation. Then the contractor claimed the issue was due to insufficient instruction supplied, even though all required information was in fact supplied. The installation crew was simply not competent and failed to install as instructed. - Wood panels were put on a large portion of the ceiling. Several conversations in writing instructed that there was to be no more work done after the initial paint as we liked the look as is. When painters were on-site for the walls, it was confirmed with them verbally that the ceiling was complete and not to perform work on them. However, they caulked and painted it anyway. When confronted, the contractor stated it was always known that this work was to be done. He also said it was only painted and not caulked, which was clearly not the case. Additionally, when shown texts and emails where we explicitly requested no more work done to the ceiling and that he also stated it was complete, he simply ignored it. - When ordering a vanity, he sent us to a shop to select one. However, when it came time to need the vanity, we found it had never actually been ordered. The contractor blamed us for not ordering it while at the shop, however the person at the shop later confirmed the hold up was the contractor not confirming the order. These are some of the biggest examples, but there were communication issues throughout the project. The termination of the contact didn't go any better than the rest of the project. We were told up front, in writing, that we would be billed for all services each week for the prior week. However, when we were settling up after the contract was terminated, there were many costs he was back charging for, meaning they were not billed during the week of work as the original contract stated. One of the items had no reciept. One of the bigger issues here was the painting. The painting cost was much too high relative to the original bid price based on actual work performed. When asked for an itemized bill for painting, it included painting work that had not been performed. The contractor ultimately removed the item for which he didn't have a receipt and reduced the paint cost by some amount. It was still not correct, but we agreed to pay to end the situation."