Bennett Heating & Air Conditioning,Inc.

IT went great ! After getting a bid for 799 from another local company I called bennet who gave me a quote over the phone based on square footage of 2400 square ft. (not counting my basement ) . They esitmated it was a 2 hour job (and they were right) . . The only difference between the company who quoted me the 799 and what Bennett said theyd do was the 799 people used cameras to look in your ducts (all or one im not sure) before and after. I didnt feel an extra 300$ justified that cost. Two guys showed up on time, they were professional and courteous. I also inquired about checking and cleaning my AC coils . One guy worked on the duct cleaning while the other checked and cleaned my coils. He showed them to me , and discussed maintenece. He also pointed out care and maintenece for the entire system since wed just bought the home and everything was new to us. I really appreciated that ! It was a bit over 2 hours when you added in the ac cleaning so my total bill was 400$ . I would definetly hire them again !

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I called Bennett's HAVC this morning and stated my air conditioning unit was only blowing out warm air. This had happened the night before and we just turned the unit off and opened windows. The operator stated that someone could be out today. I stated we would be home after lunch as we had an appointment to go to. Mr. Bennett came to service the unit himself at approximately 12:30. He had the problem identified in 5 minutes - told me what the problem was, replaced the capacitor, asked me to turn the unit on to make sure it was cooling properly. He stated he was going to recharge the freon and clean the condensing coils because debris had collected on them. He finished the job in 20 minutes. I highly recommend this company to anyone in his service area for any heating , air-conditioning problems they have. You get friendly fast service with comparable rates to other larger companies in the same business. Great service - thank you Bennett Heating/Air-conditioning Repair.

Vendor was prompt in responding to the quote request and set up a time to inspect the system. Vendor showed up on time as scheduled and did a comprehensive review of existing equipment and cooling concerns. I was impressed with the vendors knowledge of our system which was a high velocity forced air system, how it works and what would be needed to be done to enhance the system. After about a week and a half I called the vendor to see if he had a quotation ready for me. He indicated he was still waiting for some quotes back for equipment and should have in several days, this was on a Monday.. At the end of the week, Friday, I called him and he said he had the information ready and would call me later in day when he returned to the office. He did not call me back. I called his office on Monday and did not get an answer but left a message for him on the voice mail. He did not call back. I called again on Tuesday and Wednesday with no response from the vendor. I have since given up on expecting him to respond and am looking elsewhere for quotes. I am sorry that the person being dealt with was the president of the company has made such terrible impression on his business, I have used this company in the past for service and they have been responsive, prompt and reasonably priced.

The crew was very unprofessional. Left a mess and garbage in work area. Had to return many times to fix problems, which they never did. Complained of being hot (that is was the problem, my heat would not shut off). If the boss would come to my house, he would tell the crew what to do,explain to me what was happeining and tell me that in a few hours everything would be done. The crew would leave 15 minutes after the boss and my house would STILL be hot. Again I would call and they would be back with the same excuses. Argued with me that the problems existed before they started. I finally hired someone else to finish.

When our heat went out on a cold night (2 days after we moved in), Jeff answered the phone immediately from his truck, and told me that there were 3 clients ahead of us, but that he would be out that night to get us heat. He arrived about 1 hour later, found the problem, gave us a temporary fix that would keep us warm until he could get the part needed, and did not charge us anything that night. The part arrived 2 days later, his crew came out to fix the problem, and things are fine now. Jeff stated that he would "never let anyone go without heat" and I believe him!