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"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"My technician Keith was great. Friendly and super informative. Also too a quick look at the entire drainage system and gave my an idea of where problems will pop up the future without preventative measures (my home was built in the 50s and while the previous owners took really good care of the house nothing has been gutted and replaced yet)."

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"Very professional service, and great customer service."

"Somewhat expensive but work comes with a 1yr warranty"

"After service call I contacted contractor since I was STILL having the same issue. Contractor essentially told me, “not much more I can do”. I ended up hiring a new contractor, without Angie’s List, who took care of the issue on the first try. I had to pay for the service twice; which defeats the purpose of paying for Angie’s List."

"What should one say about a company that would be willing to install a water heater without remedying an issue that would VOID THE WARRANTY? This is the case for an interaction I had with Beis Plumbing today. I called to arrange getting an estimate for the installation of a new water heater. I found that their standard procedure is to give a phone quote and no home visit. Admittedly, other companies have a similar policy. When I explained that an in-home estimate from another company identified a water pressure problem that could affect the longevity of the water heater and quite possibly result in a failed inspection, I was told that they could just add the cost of a Pressure Control Valve to the phone quote. I stated that I was not comfortable with simply getting a phone bid. How could an accurate quote be given without reviewing the location for the installation and other possible issues? But, I sent the 2 photos of the water heater that they requested. A short time later, I received a call from a Beis representative wanting to give me a quote for the water heater and installation. She was aware that I wanted an in-home visit and told me that they would require a $95 charge for such a visit. I explained that I am not willing to pay $95 for a quote that I may or may not accept. The call ended amicably and I crossed Beis Plumbing off of my list. A short time later, I received another call from a Beis representative. The guy said he was calling to give me a quote on the installation of a water heater. I told him that I had already spoken with someone from his company and I relayed the same information I gave to the previous representative. I also told him that I am not comfortable because if I had not known about the water pressure issue and told them, I would have received an unwanted surprise of a large add-on cost at the time of installation. It was at that point, he stated something that made my jaw drop. This guy had the audacity to tell me that I would not be required to have the water pressure issue resolved. Beis would still do the install. He then went on to state that WARRANTY ON THE WATER HEATER WOULD JUST BE VOID. I was flabbergasted that a representative of a company would tell a prospective customer that the company would install a product knowing that the warranty would be void. When I asked him why a customer would want a product installed knowing that the warranty would be void, he stated that he was ending the call. To me, this indicates a willingness to perform sub-standard work as long as they could point the finger at the customer. Would you want such a company doing work for you?"

"Yeah, they were very good. They scrubbed the place down and put their cleaning solution on the walls. They had air scrubbers and fans I came back to take the air scrubber and the fans and the dehumidifier the next day, and I asked him to hit a couple of areas, and they gladly did it gave him the check and off they went through easy to work with"

"Work was never done. Contractor was dispatched by Choice Home Warrenty. Arrived late. Charged me for 2 service calls ($130.00) instead of just one as specified by Choice Home Warrenty. Technician submitted the work orders and they were approved. Technician never called Choice oe me to schedule the work. This all began on June 8th. Calls have been made to the technician by Choice and have never been returned. As far as I'm concerned I have had $130 stolen from me by a disreputable and dishonest company. He could not provide a receipt so I took a photo of his Nondriver ID (yes he drove here). 10 days later and still no contact. I will not recommend this company. I will file a complaint with the BBB and have logged a complaint with Choice Home Warrenty as well."