Get matched with top septic tank pros in Douglasville, GA

"Very responsive, arrived on time, price was higher than another contractor I inquired of but definitely a good decision to go with AC. They knew what to do, work honestly, and do not make any moves to sell unnecessary services. I will use AC in the future!"

"We’re open and honest about process and pricing. No surprises. Friendly and efficient men."

"Shady Organization. Long story short, my parents are older, so I manage their rental property for them since they're not really able to do it anymore. On 1/1/2025 I called to make an appointment for the following day to have the septic pumped. When I made the appointment, I specifically stated that for approval for the maintenance they needed to call me and I gave my number. The woman who booked the appointment confirmed that the technician would take a look at the tank and call me with the quote and for approval before proceeding with the maintenance. If I didn't like the quote, they'd re-cover the tank at no cost. I also asked for a rough estimate of the cost I should expect, assuming nothing was wrong and the supervisor told me between $300 - $600, which aligned with the research I saw. The next day, I get an invoice for $1,300; no call, no approval. I called the Company and somehow, they got my aging mothers phone number and called her for approval, even after I told them approval needed to come through me. I don't think she even understood what she was approving, considering she didn't know about the maintenance. I can see that the condition of the tank was worse than expected, but they did not follow proper procedure and then without getting approval from the person with a contractual obligation to manage the property, they went ahead with the maintenance, charging wildly higher than what was expected and a lot higher than the industry average. When I called to complain and get at least a partial refund, I was told that the Operations Manager, Kevin would call me back. He to this day has never called me. Every day they told me they'd call, he wouldn't and when I would call, they would give me some excuse on why he was unavailable. These people gave me the run around for a week and a half. And when he did finally reach him, he was so arrogant and unapologetic for the mistake the technician made. I wasn't yelling or anything, but I brought up being frustrated about having to chase him down because he would never call me when the supervisor said he was going to and he stopped me mid-sentence to say "nobody chases me down", which was very funny considering that was the 4th/5th time I'd called to speak to him. They offered a $350 refund which still didn't put the maintenance cost into the range of what others would have charged. He said he would take the case up to the person above it and promised he'd call me back the following day with the results. I waited 3 days and no call. I finally called back and told the supervisor I would accept the $350 just so that I could be done with them. I understand that things cost more than expected sometimes, but I'd never seen such lack of customer service and professionalism from a Company. It's very clear that the lack of care comes from the tone at the top."

"Well, the markings for all utilities were taken, but these guys still decided to bring a bobcat, without hesitation as to what could be in the ground, tore up my sprinklers. Common sense, a shovel should have been used for the first few minutes to determine if any wires, pipes (which isn't ideal location) was next to the tank. I was in a meeting, if only the meeting wasn't taken place, i would have stopped them from using a bobcat to rip into the ground without first carefully checking what's near. There are two pvc pipes sticking out of the ground with no purpose, maybe other than to warn something is near the tank. First these guys thought it was my main water line, with all the water pouring out! Thank goodness it wasn't. Then one of the guys explained my septic tank was between my ranch fence and wanted to get his sledgehammer to break the fence. Mind you, I took the fence down or gate in 25 minutes. End, cost me $2500 for the risers, and will cost Me another $1000 for the sprinklers! To management, ry and get your guys to care a bit more about your potential customers property! I'm not sure why all the positive ratings on Google, but I can't help wondering if there's something ? about my house hold that is different!"

"Kyle and Koby were excellent. I was very concerned about the functioning of our septic system. Kyle assessed the situation and repaired our system in a timely manner. He kept us updated throughout the process and showed us where/how the issue occurred. Koby was a good assistant. Both were friendly, professional and efficient. Thank you!"

"Just had septic tank emptied by Arnold's Septic . I will NEVER use them again. Before they came out I asked over and over what was the price, The lady in the office said to empty the tank was $450 for a regular size tank and $550 for an oversized tank. I confirmed that with a call back. Well when the driver shows up to my house ( I am not home ) he calls me and says you filter needs to be cleaned and that will be an extra $250. I told him I was having no problems and I just had the tank emptied 3 years ago. Mind you he was still in his truck when we had this conversation. I insisted I only wanted the tank drained. So When he finished he called and said he was done. I was 3 minutes from the house. He said he could not wait to be paid. I met him at the corner of the street and he said he was in a hurry and would call me for the payment. When I got home I found mounds of #^$* in the yard. He called for the payment and I asked why he felt the stuff on my grass and he said it leaked from the hoses. I have had tanks pumps before and never had to clean up a mess. NEVER AGAIN WILL I USE THIS COMPANY AS LONG AS THIS GUY IS SERVICING MY AREA. I have used Arnolds in the past with no problems. but it appears that if this guy couldn't make any extra money then he was going to do harm to my yard."

"They are nothing short of fantastic. I was quoted by another company anywhere from 5 grand to 12 grand. Turns out all I needed was a pump out and a blockage cleared for a lot less money. Thomas septic was honest and genuine. Traits so rare lately. I highly recommend them. You won’t find a team more capable or honest. Quality work done without all the bs and unneeded expenses that is Thomas septic! Honestly if I could I would give them 10 stars. Seriously call them first and you won’t need to call anyone else! I am so grateful to have found them!"

"I contacted Mr. Franklin for what I thought was regular maintenance. I had never had the septic pumped before and was unsure where the tank was located as there were no visible indication of the piping. Mr. Franklin poked around but could not locate the piping so he contacted the County Health Department and obtained a copy of the blue print outlining the location of the septic tank. Turns out the line was inactive and the tank did not need to be pumped. After all the trouble Mr. Franklin went through between the drive out here, the hour he spent poking around trying to find the septic tank and waiting for the county to call back, he refused to accept any money from me. He would not even accept a trip charge. In a world were honesty just doesn't seem to exist anymore, it is so good to know that there are still trustworthy businesses out there! Mr. Franklin's knowledge of what to look for toppled with the time he took just to educate me is just priceless! I wish all businesses was like Franklin Septic!"