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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Amazing! Our new closet system is so impressive. We were able to customize the layout which makes it so easy to organize. We had no idea how much wasted space we had with our original closet. It's like night and day."

"Was told the project would take 5 - 6 weeks when contract signed on July 23. Was October 12th before we had the work completed. Over 10 weeks without a kitchen (appliances, sink, water). VERY poor communication. I was NEVER called and told that something wasn't being done - I found out when I got home and learned no one had showed up to finish work committed to and called to get information. Not good at clean-up."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"We explained what we wanted, they drew plans up with a some suggestions that we agreed with and incorporated into our kitchen remodel. Very pleased with the remodel and would hire again for other projects"

"We worked with S&W kitchens to remodel our kitchen. Luckily it was taking them WAY longer than they said it should because then the hurricane hit. We then contracted with them to fix the flood damage. The project went so badly that we told them not to do the bathroom. We just wanted them out of our house. They take on WAY too many projects and then don't have the subs to do the work. I thought it was because of the flood but the subs we spoke to said they ALWAYS do that. We live on the beach but most of the subs live on the east side of Tampa. Therefore they told us they couldn't be here before 10am. Then they left at 3. I suppose they didn't want to hit rush hour. The subs took no pride in their work. I'm sure if they were doing the same thing to their house it would be done right. The designer that we worked with "Joanne" said she had been designing kitchens for years but she actually had no idea how to do it. The appliance and cabinet doors slam into each other and can't be open at the same time. We had asked to have certain things done and when it was installed we asked why it wasn't to our specifications she said well that is standard. She lengthened the island 18" on her own then when it was being installed she said yes she changed it but it was on the plans. Is the homeowner supposed to go around reading updated plans? When we complained to her after installation of all these things she never even said "I'm sorry." The floors in the kitchen were not leveled before putting the lament down so there are soft spots. I'm told that will shorten the life of the flooring. Because of all of this, instead of being happy and excited with the kitchen and the rest of the house the joy was taken out of it because of all the problems. All in all a very horrible anxiety ridden project with little or no customer service."

"Amazing team ! The work speaks for itself. I couldn’t be happier with the work this hard working men did. Will recommend all the way !"

"Very happy with all the work that was done! I look forward to using them in the future for more projects."

"Jason did an excellent job for me, for sure I will hire him again."

"My story is long so please bear with me. My husband broke his hip and ended up having surgery and going to rehabilitation. Our bathroom was not properly equipped to accommodate his needs. I had 7 contractors come to my home and provide estimates to retrofit the master bathroom. To say that their estimates were over the moon is putting it mildly. The owner of Next level Shower and Bath was one of the last contractors to provide an estimate. He arrived on time, was extremely knowledgeable, professional and caring. He and I clicked right away. He totally understood what was needed and provided me with many suggestions. I was so impressed with his knowledge of what was needed to make our bathroom usable and comfortable for my husband who prior to the hip surgery, was using a walker and now using a wheelchair. His crew were top notch. They worked very hard and produced quality workmanship. Tim was on site everyday and constantly checking in to make sure he and his team were exceeding expectations. The end result was awesome. Both of us are enjoying our new SPA like and safe bathroom."