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"Went very well. Did an excellent job"

"Once Mr Lionel Thomas is the home inspector your in great hands !!! He’s a straight shooter 1000% !!!! If Lionel recommend checking for termites and basil send you someone get the report insist on seeing it before your closing!!! Any other recommendations from basil will be unprofessional don’t make the same mistake I did please !!!! Just to name a few $17,500 Cash complimentary food ,my payed Materials all gone and ..... if your looking for all your brand new items in your home painted up ,cement and full of dust not to forget on finish paint job in EVERY ROOM, new Windows with paint all over the outside, I was told by him and him team everything is finish ,after driving 14 hours clean and mop my dad room to give your 80 year old dad a bath to find out there’s very little water coming out his bath by then where coughing from the bleach , there’s not enough water to wash out the shower, went to second bathroom same problem but a little more on the bottom . Theses are brand new showers ! water leaking under the sink and they put a T-shirt under after 3 months 3 weeks don’t take any advice from basil. His intention I think is good buy at the end of the day I’m paying for a service not empty words and unprofessional work ! He’s a smooth talker that will cost you stress and more money in the end !"

"Greg was EXCELLENT. Affable and knowledgeable, he figured out our drain problem very quickly, utilized the proper tools to clear the drain, and the whole process (including clean-up) took less than one hour. Highly recommend! He couldn't have been better."

"Recently when my house was under contract to sell, the Buyer's inspector found a long list of things that were not at all listed on my purchasing inspection. These problems were there at the time I purchased my home, and I would not have purchased it had I known. There is no way your inspector could have missed all of those blatant problems when the current inspector found them all. I lost my house contract and must now pay out of my pocket to fix all of those glaring problems. I will be out at least $20,000 for their mistake! This is a disaster that is killing me financially, and I want to be reimbursed for their negligence of my house. I called an attorney to sue them, but I don't have the money to pay an attorney because I have to pay all of this to fix my house. I then tried to leave a "review" on their website, but they only take positive reviews and have denied both of them. I have both inspection reports. Stay away from USA Home Inspections!"

"Run away from this company!!! Home Pro Inspections of Jacksonville Florida has provided me with the single most negative customer experience I have ever had. I hired Home Pro to inspect a house I was in the process of buying. The house was being sold “as is” so I needed to understand everything going on in the house to be certain of any issues. During the inspection, conducted by Jeffrey Smith, I called out specifically wood dust that was in the lanai. My real estate agent also asked about the dust. I wanted to know what was causing it and was it something to be concerned about. Jeff inspected the dust and concluded it presented no sign of termites and was therefore “Nothing to worry about.” That is a direct quote. The inspection concluded and I ended up buying the house. After a month or so I was in the process of removing the roof on the lanai when I came upon a massive infestation of Carpenter Ants in exactly the spot where the wood dust had accumulated. Ultimately, I would learn this infestation compromised an entire wall of the house. I have had the wall repaired, the house has been sprayed extensively to remove all the ants, but there is still interior work such as rewiring, sheet rock and finish work to be completed. I estimate the costs of fully rectifying this damage will be in excessive of $25,000. I contacted Home Pro about the infestation immediately upon discovering it. Their website and my interaction with Jeff had suggested that Home Pro was fully insured against these types of issues. I spoke to Mr. Ryan Wagner at Home Pro. He refused to come back out and inspect the damage. On the basis of one email he concluded that Home Pro was without liability and would in no way help. He told me I could perhaps recover the costs of having a company come to deal with the infestation. That had already been accomplished by Nadar’s, an excellent local company. That was the extent of what Home Pro was prepared to do I went through my agent and real estate broker at Watson Reality, another excellent local company, asking them to reach out to the owner of the company Wally Conway. Apparently, Wally told the Watson broker that my only recourse against Home Pro was to take them to court. In subsequent direct communication between myself and Wally I informed him that it was not too late for him to do the right thing. But if he failed to face up to the fact that his company utterly failed me in identifying a huge issue with my house, I would be compelled to warn other consumers of the deficiencies of Home Pro and its dealings. I informed him that I would carry this to the pages of Google Review, Angie’s list, among others, and that I would let every real estate agent I could contact know how shoddily his company was acting. I was then informed by Mr. Wagner that I should apply for relief under the insurance program offered by Residential Warranty Services. I had reviewed the RWS policy associated with my inspection previously. It had clearly carved out inspector oversight/failure as an uninsurable claim type. Basically, their warranty was for incursions/issues post-inspection. I received a phone call from Mr. Lane Clegg from RWS Insurance asking me to make a claim for compensation. I pointed out that his company’s insurance did not cover the circumstance. He acknowledged this but urged me to apply regardless. I received that same day a letter from Mr. Mark Cohen a lawyer in Boulder Colorado who identified himself as “Special Council” for RWS and a legal advisor of sorts for Wally and Home Pro. In this letter Mr. Cohen threatened me with a defamation suit if I in any way spoke out about my experience with Wally or Home Pro. He cited two cases PETE SESSA & ASSOCIATES v. BRENDA SCHAFFER and ANGIES LIST, as well as CRAIG PECH, ERIE INSURANCE EXCHANGE v. TERRI RACINE, ABC INSURANCE COMPANY as precedent for a claim that Wally and Home Pro would have against me if I shared my experience with other consumers. Both of these cases are irrelevant to the circumstance. I replied to Mr. Cohen and enquired about this unsolicited communication with me and what it said about RWS, Wally and Home Pro. He declined further communication. In an effort to bring the matter to a close I followed up and made an application for coverage under the RWS insurance. Unsurprisingly I was informed by a Mr. P. Nathan Thornberry that RWS had determined that there was no fault on Wally’s or Home Pro’s part. In what I can say was one of the most outrageous comments ever to pass in a commercial dispute Mr. Thornberry actually said that Home Pro should be “praised” for their excellent work. Aside, of course, from missing the ant village living in my wall I suppose. In ongoing emails with Mr. Thornberry, I continue to be threatened with legal action were I to relate the details of these discussions with Mr. Thornberry, Wally, Mark Cohen, and Home Pro. The simple fact is that “Truth” is a perfect defense against defamation. Everything I have relayed above is the truth. It is basic gaslighting. Always appear to be reasonable, insinuate ill-intent, suggest that redress is just around the corner. It is laughable and sad that this company prances to protect Wally from the consequences of his company’s failings. In closing, my experience is that this is a terrible company that does not stand behind its work. When caught out they threaten legal action if you are going to expose them. My advice is to find another company to inspect your house."