Get matched with top heating and air conditioning pros in Claymont, DE

"No wait. Great work"

"Where do I start... First to know this company is not BBB accredited. Contacted Harris as I was having A/C trouble in the middle of a heat wave. A representative promptly came out did a quick evaluation and stated it would be best to replace the unit instead of basically putting a stop gap to fix the problem. I agreed on what needed to be replaced and at the time was appreciative of the prompt service. Additional work had to be installed downstairs to update what was an older configuration of the home. Unfortunately, nothing was addressed upstairs in any of the rooms. Air vents, returns, flow system. The representative reached out to finance and I agreed basically over the phone and via mobile device to approve for terms of the transaction and work. The finance representative did not come out to my home which I was told by Harris should not have happened."

"Office staff managing the scheduling is friendly, responsive and timely. The visiting technician is polite, friendly, honest about the condition and what is necessary for my HVAC, not like some salesman who has a different priority than what I actually need. Instead of paying for unnecessary cleaning of blower and the whole assembly and expensive installation of other nice-to-have features, I signed up for annual maintenance plan. Let us see how many more years this will help keep my system going."

"Good company"

"Very professional and very knowledgeable. Explained everything from the type of problems and the options to fix it. He sent pictures and videos to explain everything. He even found dangerous issues that two other contractors missed. I trust him and will use him for all my HVAC needs in the future."

"AirServ installed central air conditioning system. We are very satisfied with the timeliness and professionalism of their work. They respected our property and left it in excellent condition. They went over and above their work plan. We expect to have a long relationship with them."

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."