Get matched with top kitchen and bathroom remodelers in Rockfall, CT

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"I'm amazed of how my shower upgrade turned out. I still can't believe cts creation finished in one day. I recommend cts creation to anybody and everybody. They killed it!"

"We are very pleased with the work done by Ernest (Mr. Resurface). His work is very detailed; quality workmanship. Good price! You can tell that Ernest takes pride in his work. He provides detailed post-resurface instructions to maintain the countertops and backsplash. He is very personable and provides excellent customer service. We will definitely recommend Ernest to anyone looking for quality resurfacing of any kitchen countertops. Thank you Mr. Resurface!"

"Excellent. He showed up promptly and persevered on a difficult situation. All well now. He cleaned up very well. I am very happy and while it can be trying to go through something like this, Alex is positive and skilled and he did a masterful job."

"We had been planning a basement remodel for almost ten years. Our basement was a large, cold, and dim space that, in our minds, was underutilized square footage in our 1950s ranch. After looking through past work and meeting Chris in person, we entrusted Dynamic Basements Plus to bring our dream basement plan to life. Chris and his crew worked with us throughout the process to make optimal design and layout decisions, make crucial choices for electrical and plumbing, navigate the inspections and give us as much basement as we could get for our budget. We were impressed with Chris's attention to detail and willingness to go above and beyond to make things right. While we did go a little over budget, the choices we made improved the original plan and were lifestyle design decisions. Basement remodels are no short-term project. Over the several months and different phases, Chris's crew was polite, on-time, and maintained a clean environment. My son even grew a fondness for Chris, giving him hugs when he'd arrive and missing him when the project was complete. We are thrilled with our new basement. We now have a warm, cozy, and well-lit place to work and relax and the kids have a space all their own to play. It's almost like having a new house. We enthusiastically recommend Dynamic Basements Plus."

"We recently hired Jurovaty Properties for our first floor bathroom remodel. The project involved gutting our existing bathroom, removing the tub and fixtures, expanding the space by taking out two closets, and building a custom walk-in shower with a pony wall and linen closet. Right from the beginning, communication with Adam and Mandi (the owners) was excellent. After I reached out, Adam came out very quickly to give us an estimate, and the crew of 3 began work a week or so later. Mandi was incredibly patient and understanding as we made decisions about materials and design, and she was always available to answer any questions I had. Once the demo began, Adam, Josh and Joey took steps to keep our home as dust free as possible and cleaned up after each day. They were vigilant about making sure they closed outside doors and kept our pets safe, which was so important to us. As with any major renovation on an older home, we encountered some unexpected snags along the way. However, what continuously impressed us was Adam and Mandi’s commitment to our satisfaction. Whenever an issue arose, they were incredibly responsive and worked with us to find solutions that met our needs. Their dedication to doing the job right and making things as smooth and quick as possible gave us peace of mind throughout the whole process. Adam will wholeheartedly listen to any concerns or feedback you have for him because he really cares. He even took the time to video call with my dad, who was a tile contractor for decades, to listen to some of his tips and tricks. The crew did additional jobs for us while the bathroom work was temporarily paused, like repairing our sunroom floor that had started to cave in. Everything they touched or fixed was solid, sound, and safe. Adam even brought our packages inside one night when it was raining so they wouldn’t get wet! Adam and the crew take a lot of pride in their work, and for good reason. The final product is exactly what I envisioned: a beautiful, functional bathroom that we are so grateful for. They completely transformed our cramped and poorly flipped bathroom into a peaceful sanctuary we will appreciate for many years to come. Thank you SO much to Adam, Mandi, Josh and Joey!"

"Very professional, if I called I received a response right away. I live my newly remodeled bathroom."