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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"We had been planning a basement remodel for almost ten years. Our basement was a large, cold, and dim space that, in our minds, was underutilized square footage in our 1950s ranch. After looking through past work and meeting Chris in person, we entrusted Dynamic Basements Plus to bring our dream basement plan to life. Chris and his crew worked with us throughout the process to make optimal design and layout decisions, make crucial choices for electrical and plumbing, navigate the inspections and give us as much basement as we could get for our budget. We were impressed with Chris's attention to detail and willingness to go above and beyond to make things right. While we did go a little over budget, the choices we made improved the original plan and were lifestyle design decisions. Basement remodels are no short-term project. Over the several months and different phases, Chris's crew was polite, on-time, and maintained a clean environment. My son even grew a fondness for Chris, giving him hugs when he'd arrive and missing him when the project was complete. We are thrilled with our new basement. We now have a warm, cozy, and well-lit place to work and relax and the kids have a space all their own to play. It's almost like having a new house. We enthusiastically recommend Dynamic Basements Plus."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Had my bathroom redone and it came out beautiful. The whole process was seamless and the communication was excellent. Will use again for future projects!"

"I'm amazed of how my shower upgrade turned out. I still can't believe cts creation finished in one day. I recommend cts creation to anybody and everybody. They killed it!"

"The work was done timely and beautifully. Kevin is a joy to be around and easy to communicate with. He’s conducts his business with integrity and thoughtfulness. He genuinely cares about people. I’d highly recommend him."

"Everything went very smoothly. The workers were prompt, efficient, and friendly. The quality of the work was excellent."

"3 Son’s Siding & Gutters LLC did my roof about four months ago.They came and gave me a price that was more than fair…3 Son’s were very professional,work very safely.They stripped two layers, found that they had to get plywood and replace the whole roof, it was a bit more but they did the plywood, re-shingled the roof in the one day.i was very impressed with the way all the workers did what needed to be done. The job was done in a day and a half,all the mess was picked up went around the house with magnets picking up all the nails.All I can say I believe they are very professional, very concerned about how my property was left I think it was cleaner than when they started.Very good crew did a great job couldn’t be any happier. Great crew very professional!!!! Thanks for all your hard work.Al Couture Southwick Mass."