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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"The work was done timely and beautifully. Kevin is a joy to be around and easy to communicate with. He’s conducts his business with integrity and thoughtfulness. He genuinely cares about people. I’d highly recommend him."

"WORST experience ever! If i could rate with negative stars, I would. Project discussions went well (expected 3 day job), offering a deposit to perform the work. I was told a deposit was unnecessary (very unusual). The "company" arrived at least 3 hours late every day to begin work. Owner was asking for money everyday. The company left the broken pipe and sheetrock onsite and still haven't picked it up. They destroyed my lawn, cracked my entire concrete driveway that now needs replacement. They also punctured a gutter and garage trim (they did fix gutter and some trim). I now have to also regrade lawn, and fix trim. I do have to add they pulled one shrub as part of the job. They did pull out 3 other shrubs for me, which Joe offered for the work. He continuously told me he did the shrubs as a favor, and should be viewed as "helping me out" and should help to overlook some of the other issues/damage that occurred. This "company" shouldn't be allowed to be in business!"

"Everything went smoothly and according to our wishes. Jeremiah was polite, punctual, considerate, qualified with current up to date tools and completed our project within four days. We will certainly rehire him with future projects!"

"Great service every time, always on time, good communication."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Very responsive, clear and professional. Gave me information I needed and then some."

"Great service. Always got back to you. Would recommend them to anyone. Very happy overall."

"Chris from imagine remodel is amazing. He has helped me tremendously. Everything I didn’t know I now know because of his patience and knowledge. Things I don’t have. Thank you Chris for not only seeing me through all this but for also becoming a friend. My door will always be open. My bathroom too!!! Thanks for making this part of my hectic life more comfortable and bearable. So appreciate you. Sincerely, Maria Chiaia"