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"I was thrilled they also had equipment with them for tile cleaning. The tile looks the best it has since I bought the home."

"Fire & smoke damage clean up and repairs. Please read all reviews before you sign with SM. I wished I had. The fire was in my garage 1/21/24. The 4-5 star reviews are correct in that they responded immediately. After that it has been all downhill. They were very professional until they had a signed contract and the first deposit. $35,000.00. They were quick to get the garage cleaned out. I was told they would set aside any items that were questionable as to the damage. I did sign a waiver allowing them to use their judgment. DON'T! Their "judgment" was to dispose of everything. Some things were clearly not damaged. The reason I say "dispose" is I have no proof they didn't cart my things into their own garages. When I brought this up to one of the supervisors, they just gave me their standby comment that they would discuss at the next meeting. After they cashed the check, it was about 6 weeks before anything else was done. That is only because the bank contacted me for a progress report. I told SM what I told the bank "Not a d**n thing had been done once they got the check. The "pack out": Please, Please, Please take pictures of everything before they begin. I got so upset with the carelessness of the first crew, I requested another crew be sent. Seeing how careless they are, I told them they were not allowed to move my fish tanks. I didn't want them damaged. Depending on which supervisor （and boy do they have a lot of those） you talked with the tanks needed to be moved or no they could work around them. I made it very clear that if the tanks were to be moved, I wanted professionals familiar with moving tanks to move them. SM was NOT to move them. Last Friday SM came to finish the pack out. I got finished with work early and decided to stop by my house to see how things were going. SM had 3 of the 4 tanks wrapped and was starting to move them. The room they were supposed to finish packing was not packed. They just threw some things in boxes didn't seal the boxes and stacked on top of each other. They threw things behind the stacked boxes, including glass picture frames (not wrapped). There was a glass shelf in the room. They took it down and just stashed it behind a door. No, it wasn't wrapped or protected in any way. It seems like the packers were told to hurry and get the tanks moved before I knew they were moving them. I also have a baby grand piano. I also stated SM was not to move the piano. Well, they didn't move it. But, when they wrapped it, they turned the bench upside down. Why? The bench slides right under the piano. And, don't get me started on their communication skills. The right hand has no idea what the left hand is doing and neither communicate with you unless you hound them. I thought it would be easier to have SM just take care of everything instead of dealing with several companies. The fire was a piece of cake compared to working with SM. Again, I implore you to read all the reviews. It looks like if it is a small clean and go job customers are happy. But if there are any extensive repairs SM gets a 1-star review. Compare the type of job you have with like reviews. Get the initial clean up done, or the property secure, then take a couple of days to let it sink in what has happened. Then research contractors. I wished someone would have given me that advice. It has been 4 months and still waiting for the permits. No, the City of Visalia did not drag their feet. The requested paperwork was not submitted to the City in a timely manner. I have held off writing a review hoping it would get better. It hasn't. I just wanted other people in my situation to be fully informed. They have barely started the repairs. I may have more to review at a later time."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"