Get matched with top air duct cleaners in Cortaro, AZ

"The tech service people were tremendous. Both were very friendly, courteous and professional. The only problem I had was in setting the service appointment up with the telephone operator. She was difficult to understand and insisted that I had an electric dryer when it is actually a gas dryer. I also noted that the service tech for the dryer needed a lift to remove the dryer and the first service tech did not have a lift but arranged for a different service tech with a lift to come to my home to actually service the dryer."

"2 young men came out and installed a new heat pump. they had some issues they tried to correct but did need to call the shop for help. Unfortunately, after after 8 1/2 hours. some issues still remained and some one had to come back the next day to resolve them before the heat pump was working. The second person that came out did notice the back of the unit is off the pad a couple inches and a bit crooked. He stated they will be back out to correct this after Jan 1st, 2025."

"They offered a $59 inspection. My elderly parents(83 & 87) needed duct cleaning. The technicians inspected and came up with $7,000 in services needed. They didn't produce an itemized quote(said they couldn't connect to their online system). But without any written quote they got online and had my parents sign for a $7,000 loan with Ally Lending. A few hours later we called Ally Lending to cancel the loan and were told we would need to file a dispute. We then called Superior who said they would cancel the work order(still no quotes sent to us). But 2 days later when we called the lender... it had not been cancelled and we were again told we would need to file a dispute. I informed the lender that we were in Arizona and had a legal right to cancel the loan within 3 days. They didn't know this and had to look it up. We're still waiting for confirmation that the loan has been cancelled. Superior sent us an email saying they would cancel the work order. The email was unsigned. And this still does not negate the fact that they got my elderly parents to sign for a $7,000 /10 yr/9.99% loan without ever showing them any itemized quote. The salesperson sat at their kitchen table and told them the payments would only be $100 per month(for 10yrs). Congratulations Superior One Hour Air... YOU'RE THE BAD GUYS."

"Orangutan has not only lack of basic 101 customer service but also buys cheap AC capacitors made in China (you can buy it $10 from Amazon) and charge over $350 for capacitor replacement. Worst part, they don’t give warranty unlike other companies who give 1 year warranty. My capacitor blew out less than a year. Especially answering service staff, Sherry gave me a conflicting information. Tried to file a complaint but manager, Kim did not call back for 2 days. They don’t bother to intervene and have been ignorant. NOT worth to use Orangutan"

"Our first experience with Desert Star Air was terrible from the start. They were "assigned" to us through our home warranty company, and, if I had known how awful their customer service, technicians and office staff were, I would have immediately called the home warranty company and requested the use of just about anyone else. The first 107-degree weekend of the summer, we were left with no A/C. They scheduled with us to come out to the house between 8:00am and 12:00pm on Monday - meaning we had to schedule time off from work - but this appointment was crucial. That morning, they immediately called to push the time frame to 10:00am-2:00pm. Then, they again called to push it back to 3:00pm-5:00pm, at which time, their office closes anyway. At 4:15pm when we still had not received the "30 minutes out" call, I began calling the office, knowing my window of time to reach someone would be soon closing. Not a single person answered their phone. I left a voice mail, as well as sent an email, to the address provided in their outgoing message. I continued to call until 5:00pm with no answers or call backs. I called the home warranty company, concerned about my 2 children and 2 dogs, whom I had nowhere to take to get them out of the heat. Finally, I received a call from the company that they would still be out that day, but it would be closer to 8:00pm! I missed an entire day of work, inconveniencing my employer with my last minute personal day - for nothing. Finally, a technician showed up at 8:30pm and we had a temporarily working A/C around 10:00pm. Parts needed to be ordered and approval was needed from the home warranty company. A week later, we still had no communication on their part. We continued reaching out and leaving messages, with no call backs from them until we finally contacted the home warranty company directly. Every experience with them since, they have not only called to change the arrival time window provided but have always been late and completely outside of the window given. Our last appointment was the final straw. After the home warranty company had them install a brand-new A/C, what appeared to be a lack of communication between the unit and the thermostat began. I again had to take off work to make an appointment work. The technician who came out barely looked at the thermostat, did not attempt to look at the unit, wasn't even there 10 minutes and said, "there's nothing I can do" and left. No follow up, no suggestions. We were forced to have another company come out to check the problem. Within mere minutes of arrival, they discovered the problem was an improper installation of the wire providing power to the thermostat - it had been crimped as well as caught in the panel when it closed. This left just sporadic pulses of power making it through to the thermostat. This would seem to have been an easy problem for the original company to discover and solve had they tried. Instead we were forced to take more time off work and spend additional funds to have an error corrected by a new company that should have been the responsibility of Desert Star Air. We will never use Desert Star Air again and will immediately request that any home warranty service needed not be assigned to them."