Orangutan Home Services

Orangutan has not only lack of basic 101 customer service but also buys cheap AC capacitors made in China (you can buy it $10 from Amazon) and charge over $350 for capacitor replacement. Worst part, they don’t give warranty unlike other companies who give 1 year warranty. My capacitor blew out less than a year. Especially answering service staff, Sherry gave me a conflicting information. Tried to file a complaint but manager, Kim did not call back for 2 days. They don’t bother to intervene and have been ignorant. NOT worth to use Orangutan

Service tech Ricky was super quick and very neat and clean while working in a mess!! It was done quickly and he was very informing throughout the process. It was very reasonable for all the work done and on a late Sunday evening.. Great company !! And Great service!! :)

They have been very concise, do the job well, and I have never had any problems. I would recommend them.

They didn't show up. I contacted them 2 times this morning and waited for them. They didn't show up!! I will not recommend them for anything!!

According to the plumber I actually did not need a Pressure Reducing Valve installed ( I was quoted a few months back). I asked his twin brother who worked for the company as well to give me estimates of jobs that I would need to get done in the future and this was the only thing that he sent. Now his brother (Ricky Nevins) does the job on the estimate, but when he saw my pipes he realized that there was some thing else that might have been the cause of the small leak. Instead of stopping the work and let me know about it, he decides to complete the job that won't fix the problem and tell me after. His excuse was that he came to do a specific job and he did it so he can't be liable for anything else that happens. Then when he realizes that it was his twin brother that did the inspection he begins to tell me that there was no way to see the extent of the damage until it was dug up, but he would not explain to me why he didn't show me how severe the PVC piping was before he installed the Pressure reducing valve. I found this to be terrible way to go about their business and I have been waiting to hear back from their manager who seems to still be on vacation after 3 weeks of this incident. Very unsatisfied with how I am being treated currently

DO NOT do business with this company. Maintenance contract was not honored on existing ac/heater. Instead, they sent a salesman who told us the existing unit originally installed by them was too expensive to repair & must be replaced , even though still under maintenance contract. We later determined that we paid approx $3000. to much for new unit. When we called to say that the new unit is causing leaks on the roof, the representative argued that it wasn’t his problem, and that it was too far for him to come back.

The air conditioners are now clean I guess, but who charges $650 dollars an hour for labor? This is not ethical. We expected this to take about 5-6 hr to do 3 air conditioners which would average about $235. per hour for the techician. We thought this was high but not totally unreasonable. What a surprise when he leaves after 2 hours.

Was very impressed with Joey Miller our Senior Service Tech, he was very professional, polite and knowledgeable. All Technicians arrived on time and the work was completed in a timely manner. I would definitely recommend your services in the future.

I've been happy with them. I have been with them for about 12-15 years.

They did a very nice job. I thought their quality was good. It works. They were very responsive. They were very much on time. I don't remember having any issues with them. My wife said the fact that she can't remember means that they didn't suck.

I have a contract with Orangutan and I’m so disgusted with them, it’s ridiculous. I’ve been with them for years and was satisfied, but they came out this past Dec. and told me my heat pump needed replacing. Because of our previous relationship, I thought I could trust them. Well, needless to say, they’ve been a real let down. I’ve had them out five times in the past 2 1/2 months…four times in the past three weeks. My heat pump was kicking on heat instead of cooling and their techs all said it was the thermostat, but I had a brand-new Nest they’d installed in Dec. with the heat pump. Anyway, they told me a lot of gobbledygook about it and reset it and it happened again. Then again, so they pulled out the thermostat and put in a Honeywell, swearing that that would fix the problem. Since the Honeywell came in, they’ve been out twice more and it’s still kicking on and blowing hot air any darn time it pleases. I’m absolutely disgusted with Orangutan and would only refer my worst enemies to them.

We asked the company to give us an estimate for a replacement HVAC unit. They are the only representatives for Bosch here in Arizona. Jason came out to give us an estimate. He was caught by surprise when they had given us an estimate by email, and he had to notch down his estimate by about $200. He worked on upselling by wanting to add Aeroseal into the bid. But that's okay, I understand that. The verbal bid itself was very competitive. HOWEVER... Jason said he would email me that very competitive bid, and he confirmed my email while sitting in front of me. Never got it. I emailed him from my email to his email on his business card, confirming that he would send the bid. Never confirmed my email. Never sent the bid. We were called by Orangutan to confirm my email. Since I had already sent my email, I did not return that call. I figured that if they are professional enough, they should be looking at their email. Nope. Never received the bid. Never received a follow-up phone call to see if we would act on the bid. And after all my research on this site, BBB, and Yelp, I think the grand majority of the sentiment is that they do not have customer service as a priority. So we will not be using Orangutan for this project or services.

It was fine. They had to order a part, so 4 days. They cleaned up behind themselves fine.

I had to threaten them to get them to come out here and fix the unit. I had not worked right since it was brand new. They sent a tech out with parts on Saturday morning. He was very nice and professional. However, he decided that the compressor was bad and went for that part. It has worked pretty well since then. Why did it take them two years to do right by a customer? I would never hire them again, nor would I recommended them to anybody.

They are a local company here for home maintenance. I have used them for about 15 years. They are a pretty big operation. I have a maintenance contract with them. One of the guys that came to do my semi-annual check up managed to slip and put his foot through the top of my ceiling, so that took several days and a whole bunch of time to repair that. I wasn't real happy about that. Other than that, I would grade them very highly. They fixed everything at their expense. It was just a nuisance.

All Maintenance items seemed to be checked except for "airflow and temperature performance, refrigerant cycling, pressures, and condition.". No airflow or pressures were checked. Technician said one unit needed to be replaced ($7500) and $810 of repairs were needed. I refused all work and unit replacement. Both of my units were functioning and I wanted to double check his recommendations. After he departed I received another quote for $5355 for water treatment system. After checking the three items he recommended I found only one to be true, I replaced the part myself for less than $20 and 10 minutes work (quoted price was $295). One item noted as bad was a blower alternator. I'm quite sure heat pumps don't have alternators. I feel Orangutan maintenance people are actually sales people with some light technical training. I would recommend getting a second opinion on any repairs or installations by Orangutan.

The semi-annual maintenance visit was treated well, and I was satisfied.

It took abut 20 minutes for one technician to do the check. He left the area fine with no problems. They have very friendly representatives and service technicians.

Canceled twice after I had waited for them for four hours each time, did not give me a copy of the work order, when I had them e-mail the W.O. they did not perform half of the items that they listed as being done. Rep stunk of cigarette smoke. DO NOT HIRE!!!.

They check on the heating and cooling every six months. We have been with them for air condition since we bought the house for 22 years. We’ve been satisfied with them.

The techs that come out are very professional when they get here. I wouldn't, I would not recommend them. I've had a contract with them since 1998 okay and because of all their screw ups, they themselves have extended my contract up to 2025 because they just can't seem to get it together. When I call and make an appointment the appointment isn't met. Actually I ended up having to call them to find out okay when is the guy gonna get here and they'll tell me oh he can't make it after all. They're very very bad at follow up. I've even talked to the general manager, both of them they had one and then they had another and they promised me that all of these things will be fixed and they weren't. They left me without air conditioning for five days in the summer.

Excellent, our service technician Zeb Spencer was knowledgeable and quickly diagnosed the problem. The A/C unit was less than two years old and needed major repair. Orangutan agreed to service the unit under warranty and the repairs were done the same day. We have been customers for many years and would highly recommend their service.

Very well my service tech Zeb had us up n running within 20 minutes. The first company quoted me over 3000 for the repair. Cost me 207$. I will definitely recommend Zeb to my friends.

My experience was terrible. It was a contract that we paid about $2,000 for the life of the air conditioning system that we have so we are tied in to them for another 10 years. We hired another company to come and check on the work they had done and they said that they did not do anything when they came out.

I would NEVER recommend this company for service. The salesman was awesome, sold me the unit, told me everything would go smoothly and quickly. (The salesman was here Monday) Total time he said we would be without air was 4-5 hours. Total install actually took 7 hours. The tech who was on the roof was quick and efficient, but I heard him cussing while he was in the attic. The other tech, fell through the ceiling in 2 places, accidents happen, but I ended up taking time off work to clean up his mess. The 2nd tech said he would notify the office to have the drywall repair made the next day. After 7 hours of no air, they were ready to turn it on, I asked that they cover the hole in the ceiling before turning the air on so we wouldn't have insulation falling into the living room again, the first tech argued with me that it wouldn't fall out if the air was on. AC was installed Tuesday. Wednesday came and there was no call about the drywall repair. My husband called and spoke to the project manager who had no idea we had an issue the day before. He sent drywall tech out for the repair, but we had to paint the fix. Friday they were scheduled to come back out to correct the condensation line and air return grate. They were 45 minutes late (after the 2 hour window given). There was no call from the company or tech to say they were running behind. 2 weeks later "Quality Control" called to set up an inspection. I told the rep that I was unhappy with the service and he advised to speak to the rep that came out. The salesman came back to do the quality check. We advised him of all the issues with the install, he said he would speak to the CEO the next morning and get back with us later that day. I let a week go by before I called him. He stated he spoke to the CEO, and he was supposed to call us, he never did. Here we are 3 weeks later waiting for insulation to be installed, our window was 2-6 pm, the rep called at 7:20 pm to say he was 30 minutes out. The salesman stated they would insulate the attic to try to make our experience better, but the tech stated they were only told to insulate the area that the AC tech fell through. Overall experience with Orangutan: horrible. I will never refer anyone to this company, and will never call them back to service our unit. They are a joke company who do not have ANY customer service. Pass by quickly.