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"It went very well! I had to re do all my plumbing lines to my home due to them being old and roots intruding the plumbing. The technicians were so informing and answered all my questions! They even showed me different options I had as well as introduced me to the financing program they have! I definitely would recommend them to all my family and friends!"

"I contacted Preferred Choice Restoration after discovering my water heater had blown while I was away. The standing water had caused damage to baseboards, floors and cabinetry. It was a mess! I received a call-back immediately from one of the owners who assured me everything would be fine and that he could have a tech out to assess the damage within the hour. The Technician arrived early, was very knowledgeable and took the time to answer all of my questions. I couldn’t have asked for a better experience. Thank you Preferred Choice Restoration!"

"Very efficient and professional."

"Quick response, great communication, high degree of professionalism - and most importantly the work was done well!"

"This is a new plumbing company and they are incentivized to provide superior, quality service. They arrived on time, educated me about maintenance and charged a competitive price. As a consequence I have used this company exclusively over the past year and a half and have never been disappointed."

"My experience with Kinetico has been outstanding. Mike the installer was excellent, including arriving within the time window I had been given. He listened to my concerns about placement of the unit, answered all my questions, and gave me instructions on operation. Not that there is much for me to do! Another contractor doing work here on a separate project noticed how well the copper pipe had been installed. All the staff who dealt with the project were personable and knowledgeable and responded in a timely way to my requests and questions. Thank you to all."

"These guys are awesome! Fast service and great price. They did a great job and saved me tons of money compared to other bids on a slab leak repair. Very creative approach to prevent having to rip up my travertine and concrete. Made is super easy for me to repair small dry wall patch after and that was all. Like the leak never happened. James and team are my go-to guys for all my plumbing needs going forward"

"Horrible! They do good work and they should because they're the most expensive company in town, but they can never get the appointment times right and the guys always show up late and I'm told three different things from three different operators when I call to find out where they're at. This happens every time I schedule an appointment with them. I'm getting tired of it and thinking of canceling my contract with them. Horrible customer service. The drivers aren't even in good communication with whomever sets the appointments or the ladies in the office."

"This was the second company I had come look at the leak in my toilet. The first one I thought was expensive. However he only wanted to replace the wax ring for the toilet for $600. So I contacted Angie's list and they sent out master router who to my surprise said I had a major problem in my home. That my walls had too much moisture and it was dangerous. The master bathroom supposedly had 100% humidity and the guest bathroom varied from 27 to 47% humidity. That was supposed to be very dangerous. They said my flange was below the tile level which they said was not right. I have since found out that is incorrect. I had not asked them to check out the master bathroom but they had me extremely concerned that I was living in a hazardous situation. Before I knew it, my guest bathroom was completely gutted and my master bathroom was partially gutted. A restoration company called copperstate came in on their tails and had me even more concerned about what was going to happen in my home.I erroneously thought they were under Angie's list also. I can't complain about the quality of the work from master router because it was good I was just not prepared to do $20,000 worth of repairs to my home. Especially since it was not needed from what the previous company had said. My insurance company is no longer responding and has paid only a portion of what things have cost me. and so I have now had to fork out nearly $20,000 and my master bathroom is still not finished. I do have to admit that they did find an issue with the repair done by Roto-Rooter in 2018 but that should not have cost me the kind of repairs that master router forced me to have done. I would not have had to have two major bathrooms gutted. I have not told him about things like the bubbler that they cut nor that I still am not happy with the cement repair but I am concerned because I've complained about him the cement several times. I'm afraid they won't ever make it any better. I would like it if master router could give me a partial refund because it would never have cost me this kind of money if they had just repaired the toilet the way the other company recommended. The toilet in the guest bathroom still has its original symptoms from the problem that the contractor was supposed to fix."