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Ave's Lock and Key

Locksmiths, Childproofing, Notary,

About us

Ave's Lock and Key is a customer service based locksmith company offering spectacular and prompt service at affordable rates. We also specialize in 24 hour emergency lockouts and especially domestic cases requiring a certain finesse with a difficult situation, we stand behind our work 100% and guarantee to be the most helpful and leave the absolute best impression we can with EVERY customer. We also offer many different discounts such as Military, Student, and Cell Phone discounts including our Refer-A-Friend program Ave's Lock and Key strives to make every single customer feel special and solve any problem/fear they may have, and we welcome any inquiries about products or services that you may have at any time. All calls are duplicated to the on-call provider's house AND cell phone simultaneously to provide instant response when you are in need.. We strive to provide the utmost level of customer service available at the best prices 24/7, even on holidays.. Please allow Ave's Lock and Key to show you how a locksmith service should be, and make you a satisfied customer today!

Business highlights

16 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Rekeying, Masterkeying, Cylinder Repair and Modification, Home and Business Security Evaluation, 24 Hour Emergency Services, Home Business and Auto Lockout Services, Automotive Key services, High Security Locksets, Safe and Vault Maintenance, Access Control Systems, Door Repair and Fabrication, Buzzer Entry Systems, General Roadside Assistance, New Deadbolt Installation, Door Adjusting and Modification, ADA Spec Modification and Installation of Handicapped Hardware, ETC.

Services we don't offer

Security Systems, CCTV Systems

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.935 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
4.8
Showing 26-35 of 35 reviews

Inez J.
05/2017
5.0
locksmith
  + -1 more
New knobs and locks look great!
Description of Work: Ave was very professional from our first call and made me feel very comfortable. He showed up on time, and did the job and my mom is very happy. Our only little issue was with the communication on price which was higher than I anticipated based on our initial call. I would definitely hire Ave in the future as even when the issue arose, he worked hard to make everything right.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from Ave's Lock and Key
Thank you for the glowing review and I'm glad that you like the locks, they really are sharp looking! I still feel bad about the miscommunication about the cost of the locks, but in quotes since then I have used that experience as a learning curve and I now quote materials last after the brand and style has been picked by the client to avoid that issue from repeating.. I hope that the new locks have solved the issues with unwanted guests and that your mother is doing well now that she can feel safe in her own home!

MARY K.
12/2016
5.0
locksmith
  + -1 more
unknown
Description of Work: ..
Rating CategoryRating out of 5
Yes, I recommend this pro

Pam A.
07/2015
1.0
locksmith
  + -1 more
Not well!!!
Description of Work: i called the provider on June 29----spoke with him on the phone first---very personable and seemed knowledgeable. He had me send a picture of the lock to make sure he knew what kind it was---we exchanged several more emails. He couldn't come that day because he said his truck was not working but said he would come either the 30th or the 1st and he would touch base and let me know. Never heard another word from him until 4pm two days later and he called from his vehicle to say he could come that evening! Bottom line is he needed to call me on the 30 to let me know what his plans were---I don't have time to just sit around and wait for two days! He is definitely off my list---

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
1.0


Response from Ave's Lock and Key
Good afternoon, like we discussed via Email, I am truly sorry that my van breaking down and leaving me stranded on the side of the road inconvenienced you. I never meant to make you feel like I expected you to wait around, but I had no new information to relay to you until I found the problem. At 9:41 A.M. on the 29th, you called me and told me that you had an issue with your locks, and I expressed my unfortunate situation and asked you if you wanted me to bring my car and hopefully all the parts I needed or if you wanted to wait for me to fix my van so I had everything in one trip. To which you expressed that you would use the garage door until I was able to come out and you said “I will be home in the afternoon Tues (6/30) and Wed (7/1) of this week, if you could come either of those days” my exact reply was “Sure, I can make that happen, i will touch base with you and let you know which of those will work best for me..” and your reply was "Thanks!" and your address and other information. I spent all of the 30th trailing the van back home and troubleshooting it until it rained in the evening. Once the rain stopped, I was able to go out that evening and find the source of the faulty ignition and repair it, but by the time I finished it was already after 9 P.M. On the 1st, I double checked the repair and test drove the van again to make sure it was road worthy. by the time that I was able to get the emergency calls taken care of, and come out to Martinsburg to head to you or wait for you, it was 3:54 P.M. I stayed in Martinsburg awaiting your call and I finally wrote you an email at 7:02 P.M. asking you if you received my voicemail, to which you replied at 7:26 P.M. explaining that your two day window was too long and that since you didn't hear from me, that you called someone else and had them perform the service. If you expected me to check in at a particular interval with updates on how the van repair was going, you should have stated that. If the two day window you gave as a deadline to service it was too long, you should have told me that it had to be done by Tuesday, not given the option of either day and then retract it. If you had any questions at all, you could have sent me an email or called me to ask what the updated situation was. Despite your negative feedback, and sullying my overall grade with the "F" that you deemed was appropriate, my apology does still stand. I never meant to make you feel stranded, and I never meant for my troubles to cause you any inconvenience. Additionally, my previous offer to make it up to you for having to wait two days for service still stands, despite how you choose to rate me. if there is anything you need in the future, I hope that you can find it within you to give Ave's Lock and Key another chance so I can show you why I have the dedicated customer base that I do, and still be able to offer the discount that we spoke about in email. On a final thought, that fluke incident was just that, a fluke. Since then, I purchased a new van and am now in a much more reliable work vehicle that is more spacious and more eco friendly. Hopefully just one of the dozens of upgrades that I keep making to the business to continue to improve the service that I can provide to my clients.

Gregory M.
12/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: Re-keyed whole house made extra keys and reset auto entry devices. Friendly yet efficient and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Linda L. W.
10/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: We had several locks re-keyed. Excellent service with a very reasonable trip charge and service costs. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Michael M.
05/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: Ave's Lock and Key re-keyed two door locks and replaced two broken deadbolts. |They did a great job, were on time, polite, and reasonably priced. Nice work! |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Ave's Lock and Key
Thank you for your review, it was an honor to see you again and to have you entrust another property with me, I'm glad that we were able to get everything straightened out and get those deadbolts back into a usable state for your tenants.. I hope all is well on your end, and I hope to hear from you soon! -Averil

William Y.
08/2013
5.0
locksmith
  + -1 more
He did an excellent service.
Description of Work: I moved into a new house and Avery Lock and Key changed all the old locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Ave's Lock and Key
Good afternoon (removed member name)! I am very happy to see you left a review for me and I hope all is well with you and your new house.. :-D I hope oneday soon I get to see all the progress you have made and put that safe in that you were thinking of getting, I hope all is well with you and your family. Thanks again and Semper Fi.. :-) -Ave

Michael M.
09/2012
5.0
locksmith
  + -1 more
Great service and work. On-time and professional. Ave even used some parts from an existing lock to save on the cost of parts. The job was complex, he did everything correctly.
Description of Work: Re-key entire house, replace broken door lock, replace shed and garage door locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Ave's Lock and Key
Thank you Customer for taking a moment out of your busy schedule to review my services. I hope you have a tennant lined up for that property, and I hope all is still like clockwork. If you or your tennants ever have and concerns or questions, I warmly welcome you to call at anytime and i'd be honored to assist you further.. Until we meet again, I wish you the best in your endeavors! Thanks again.. -Ave

Julie R.
07/2012
5.0
locksmith
  + -1 more
He did an exceptional job. He is very, very good. He actually went above and beyond. I am very, very happy with him. He was really well mannered and courteous. I would highly recommend him to other people. I am going to use him again. He gave me a really good deal. He even cleaned up really well. The price was really competitive and reasonable.
Description of Work: I use Ave's Lock and Key services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Ave's Lock and Key
Hello again! I hope that you, your partner, and children are in good health and well being.. :-D I am so glad you finally were able to find time to leave a review.. I assume that everything with the rekeyed locks, the peephole, and the cellar door are still in order? if anything starts giving you the slightest fuss, please do not hesitate to give me a call.. :-) My best wishes to you and your family, and thank you again for remembering to leave feedback.. -Ave

Elizabeth R.
09/2011
5.0
locksmith
  + -1 more
I did call him back several weeks later to have him install new doorknobs & deadbolts on all doors. He did not charge the full price for service since he had just been there several weeks before & knew I needed that work done ASAP. I will definitely call him when/if I need more work done & will recommend him to all my friends!!
Description of Work: The first time he came I had him change all the locks on all doors. There were extenuating circumstances & he understood & came as soon as I called to tell him I needed the locks changed because the people moving out were gone. He did this promptly & let me know that one of the locks looked like someone had tried to pick it. Also, since my home is over 20 years old, he suggested new doorknobs, but did not force any products on me. I was very happy with everything he did.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Ave's Lock and Key
Thank you so much for the review Member! I know this is a few months later, but I was setting up my Angie's list account and I figured i'd check my reviews. I am so glad that you decided to give me a shot, and with my name being fairly new on the scene, I know it could be seen as a bit of a gamble.. I hope things are still going flawlessly with those new locks and Anti-pick pins! Please let me know if there is ever anything you need in the future! I hope to be your locksmith for life! :-)
    • 1
    • 2(current)

Contact information

4502 Hedgesville Rd, Hedgesville, WV 25427

http://www.aveslockandkey.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Childproofing,
Notary,
Windows - Safety & Security Film,
Home Healthcare - Disability Equipment & Services

FAQ

Ave's Lock and Key is currently rated 5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Ave's Lock and Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Ave's Lock and Key offers free project estimates.
Yes, Ave's Lock and Key offers eco-friendly accreditations.
Yes, Ave's Lock and Key offers a 10% senior discount.
Yes, Ave's Lock and Key offers emergency services.
Yes, Ave's Lock and Key offers warranties.
Ave's Lock and Key offers the following services: Rekeying, Masterkeying, Cylinder Repair and Modification, Home and Business Security Evaluation, 24 Hour Emergency Services, Home Business and Auto Lockout Services, Automotive Key services, High Security Locksets, Safe and Vault Maintenance, Access Control Systems, Door Repair and Fabrication, Buzzer Entry Systems, General Roadside Assistance, New Deadbolt Installation, Door Adjusting and Modification, ADA Spec Modification and Installation of Handicapped Hardware, ETC.
Security Systems, CCTV Systems

Contact information

4502 Hedgesville Rd, Hedgesville, WV 25427

http://www.aveslockandkey.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day