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Water Doctors

Water Filtration and Softening, Plumbing, Water Heaters,

About us

Since 1982, Water Doctors has carried the highest quality water treatment systems available. We address water problems through a large product family designed to meet your needs. From water softners to iron filters to reverse osmosis systems, we address all water conditioning needs.

Business highlights

42 years of trusted experience

Services we offer

We provide full water treatment services. --Filtration devices for iron, odor, or chemical removal. --Water softeners featuring Kinetico devices, the longest lasting systems you can buy. No system uses less water or less salt than the Kineticos. Many carry 10 year warranties. --Drinking systems including high-quality carbon filters up to the Kinetico K5 Reverse Osmosis system backed by a 10 year warranty. --Miscellaneous services incl. hot water heaters, pressure tanks, well work.

Services we don't offer

We do not service septic systems or deal with gray/black water issues like toilets, sewer lines, etc. We service all clean water needs for your home.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9104 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
1%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 104 reviews

senthilkumar V.
11/2015
5.0
plumbing, water softeners
  + 0 more
Very well, very urteous and prompt.
Description of Work: checked the functionality ofthe water softener and did service work, gave tips on maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Laura F.
10/2015
5.0
plumbing, water softeners
  + 0 more
Went fine. Drier came on time and was courteous. I did request the tank be cleanned but the company quoted me $100.00 with water testing. I don't need my water tested. I just wanted the tank cleaned as I am currently laid up. That amount would have been excessive. I went with just the delivery of the salt.
Description of Work: delivered salt and put in water softener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

David E.
09/2015
5.0
plumbing, water softeners
  + 0 more
I think Dan was the tech, but he did a great job looking at the old GE system. I knew it wasn't working properly, and he explained exactly what it would take to repair or replace the system. He also offered advice on issues other water systems in the house.
Description of Work: Checked out aging water softener. Recommended options for fixing/replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

James B.
09/2015
5.0
plumbing, water softeners
  + 0 more
Dan was very polite and professional. Upon entering, he wore boot covers to protect our new carpeting. He checked everything out, and lubed the necessary moving parts. He was very knowledgeable and thorough in explaining how the equipment works and what I should watch for as my equipment is old but still in good condition. Before leaving he reviewed the inspection summary report with me. Very good experience.
Description of Work: Water softener system check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

JOSEPH L.
08/2015
5.0
plumbing, water softeners
  + 0 more
Excellent. Very impressed with information provided.
Description of Work: Analyzed water and condition of water softner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Gregory T.
07/2015
4.0
plumbing, water softeners
  + 0 more
My wife and I recently bought a house and wanted to get everything checked on to make sure it's in working order. We had a home inspection but wanted to get some specialists in. I bought the Angie's List $49.99 softener check-up from Water Doctors thinking they would come and clean the lines and make some adjustments as the unit is 15 years old. The guy was on time and very courteous. He came and looked at the water softener for 2 minutes and said things look good. Nothing was done, no services performed. I thought that the pipes would get a run through or something would get physically cleaned. I get that things looked good but I thought I would actually get something for the $50 I spent. They have a good reputation and we did talk about what it takes to replace the water softener once it goes. I'd use them again but just be aware of what you buy.
Description of Work: Did a check-up on our water softener.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Mary C.
05/2015
5.0
water heater repair, water softeners
  + 0 more
The experience was really informative. The technician was friendly, professional, and very thorough, and he told us straight out the price for a thermostat versus replacement and made us very reasonable offers for both services. We're going to call Water Doctors for a brand new water heater within the next couple of months.
Description of Work: Inspection of water heater at our new house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Susan F.
05/2015
5.0
water softeners
  + -1 more
My old water softener was past due for replacement and started leaking on the carpeting. I called several companies in the area to come and bid the job. Paul came to my home to assess the issues. He was very informative about the products they offer and answered all of my questions. He helped me come to a solution appropriate for my home. Since I needed it moved closer to the drain and other utilities, he sent a Master plumber to my home to make sure it was done correctly. To my surprise, the owner of the company, Bob Richter, who was also a Master plumber came over to confirm the details. He was very nice and explained everything thoroughly. I asked him about their declorination pre-filter and after hearing the benefits I decided to add this to the system. On the day of installation Aaron was on time, very professional, explained everything again, installation went smoothly and he worked very neatly. During the installation, the owner stopped by again to make sure the job was running smoothly. When Arron was finished, he cleaned up the area and showed me how everything worked. He said I would get a call to set an appointment in a month for them to come out to retest the water and make sure the system was working properly. A month later, Aaron came out to test and check everything. It all checked out and I am very happy. In summary, it was a delightful experience from start to finish. I would highly recommend this company to others. Everyone I had contact with at the company, including the office staff were knowledgeable, efficient, and responsive. How often does the owner of the company spend time with a client to make sure they are satisfied? I was very impressed by the way they do business and I would definitely hire them again.
Description of Work: Replaced my water softener and added a pre-filter declorinator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Response from Water Doctors
Thank you for the kind words. We are in our fourth decade and all of us at Water Doctors consider it a privilege to have clients like you!

Gregory J.
04/2015
5.0
plumbing, water softeners
  + 0 more
I had Water Doctors install a new water softener. I was impressed with their professionalism at all stages. During the initial meeting, they answered all of my lengthy list of questions. The install went smoothly. They then scheduled a follow-up to see how things were going. It turned out the softener actually wasn't metering correctly, so I appreciate that they automatically scheduled the checkup to catch potential issues. They fixed the issue promptly and it has been working fine since. They also checked in with me 2 weeks after fixing it to make sure everything was still OK. They were on time for all appointments, and were very friendly as well.
Description of Work: Installed water softener.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Jenna D.
03/2015
5.0
water softeners
  + -1 more
On time, quick diagnosis, very professional and friendly
Description of Work: Checked out a possible leak

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Shannon C.
02/2015
2.0
plumbing, water heater repair, water softeners
  + 1 more
I live in a unique condominium that has the Water heater on the 3rd floor. I was given an assessment of what could be the problem. I was provided the same information on the internet that I found via my own investigation though he did provide a printed version which was greatly appreciated. I was given quotes to replace every component that could be the cause of the problem (approached it with a shotgun fix) as well the labor. The engineer/technician was very punctual and professional. I asked for several quotes on all the parts and labor as well quotes for a new Water heater before the technician left and he noted it. I waited from Wednesday until Monday before e-mailing them as I had not received any response to my quotes. Monday (after sending a reminder) I got a response from Bob Maas. He gave me a quote for all the parts and labor. I then asked for a quote on a replacement Water heater with all new components. He responded by telling me the following, "Our business expertise for 33 years has been water treatment and our licensed plumbers have much experience in plumbing, products and applications for water treatment. Your current water heater setup is something we are not familiar with. After talking with our licensed plumbers and our president, we recommend you contact a company with more experience in heater products and applications." Now I have to start all over. Moreover, My water heater was working 95% of the time and I wanted to get it fixed before it stopped working entirely. After the technician left on Wednesday, it has not worked, at all, since. I did ask if they specialized in Water heaters prior to requesting a specialist and they confirmed. Back to the drawing board for me. I cannot say I would or would not recommend their services, but I can say that they were only willing to perform work under their conditions without offering any other professional and/or friendly advice. Thank you, Dissatisfied customer w/o any hot water
Description of Work: Dan arrived on-time and was very professional. He proceeded to the Water heater that was sporadically not functioning. He provided a printed manual of the unit with his investigation on one known issue and what fixed the unit. He then proceeded to remove the panel to where the burner exists with the gas sensor. He pointed out all components that could be causing the issue.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0

$49.99

Response from Water Doctors
To follow up on our conversation, I apologize. Forgetting any of the small details, the big one is that we screwed up on objective #1: communication. In my thirty-some years and having sent a technician who installed over 3,500 heaters for WE Energies, I can't recall any situation where we ran into the sum of issues ranging from the discontinued model, the space, the venting issues and whatever else should be on that laundry list. And none of that matters. We dropped the ball on communication and I apologize. Whether news is good, bad or otherwise, the speed in which we communicate is probably a fair way to evaluate us and your grade is probably fair. For whatever it is worth, I'd have graded us even lower. So in a way, thanks for going easy on us.

Paul J.
02/2015
5.0
plumbing, water softeners
  + 0 more
He was prompt. Checked the water hardness. Told me about a n updated model and the manager called the next day to make certain the inspection was to my satisfaction, which it was.
Description of Work: checked my water softener to make sure it worked properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

CATHERINE V.
01/2015
5.0
plumbing, water heater repair
  + 0 more
Arrived on time. Very nice man. Very fast work. A+ overall. Thanks!
Description of Work: Installed a new thermal couple on my water heater because the pilot light wouldn't stay lit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Response from Water Doctors
Thank you! I truly appreciate your business. Bob Richter, Water Doctors, President

Brad L.
01/2015
5.0
water softeners
  + -1 more
The service was okay. I had to replace the water softener. I thought they did a good job and were professional in diagnosing the problem.
Description of Work: I purchased a Big Deal for Water Doctors for water softener check.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Jeffrey F.
01/2015
5.0
plumbing, water softeners
  + 0 more
Great. Honest, gave great advice.
Description of Work: Water softener tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Water Doctors
Thank you for the kind words. Bob Richter, Water Doctors, President

Anne C.
12/2014
5.0
plumbing, water softeners
  + 0 more
The serviceman was very prompt and thorough. He walked me through everything he was doing and gave a very detailed lesson on our water and water softener.
Description of Work: Tuned up our water softener and tested our water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

John W.
11/2014
5.0
plumbing, water softeners
  + 0 more
I bought the checkup through an Angie's List deal. It turned out that our softener had not been working due to a clog that was preventing the system from registering that any water was being used. They took care of the issue and didn't waste my time trying to upsell me to an expensive system.
Description of Work: Checked the water softener and unclogged nozzle that was preventing the system from working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Kiran G.
11/2014
5.0
plumbing, water softeners
  + 0 more
Installed the K5 RO System , Technician "Dan" is great at Skills . Everything went smooth on the Installation , connected RO system to a new Faucet ( Granite person drilled a hole for the faucet near Sink )and also to the Refrigerator . My Old RO System was completely remvoed .Fixed my existing Culligan Water Softner part which was leaking . All the items were covered in the Price Quote . Thank You Water Doctors!!
Description of Work: We moved to a new Home in Brookfield area and needed help to check the exisitng Water Softner and some tips on Water system .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,904.1

Kathleen R.
10/2014
5.0
water softeners
  + -1 more
I was very impressed with the quality of the service and products provided with Water Doctors. This family run business has a passion for what they do apparent in the excellence they achieve. I scheduled an appointment with Chris Richter to test our water and discuss options for a water softener and potentially a water filtration system. He came the next day and spent an hour with me discussing our water and what the benefits of the different products. It was very helpful to hear about what is exactly in our water and how it can be made safer for my family. I made an appointment and two days later the technician Dan came out to install the water softener. I appreciate the time and effort put into each visit. They both introduced themselves when arriving and were respectful of our home. I received email confirmation to remind me of the appointments scheduled which was very helpful. Very professional in all aspects. I would HIGHLY recommend this company! We will be calling them again to get a Kinetico water filtration system.
Description of Work: Installed a water softener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,188

Response from Water Doctors
Thank you very much for your feed back. After nearly 32 years since founding Water Doctors, the thrill of hearing from satisfied clients never gets old!! Welcome to our family!! Bob Richter

Karen H.
09/2014
5.0
plumbing, water heater repair
  + 0 more
We certainly got off to a bit of a rocky start with Water Doctors. After an initial bout of some confusion, I called and spoke to Bob, the owner. I couldn't be more impressed with both his professionalism and his willingness to make us happy. He certainly went above and beyond what we were expecting, and in the end we couldn't be happier with the price we were given or with the service provided. Three weeks ago I would have been hesitant to recommend Water Doctors for water heater maintenance, but after all was said and done I know I made the right choice in sticking with them. A hearty "Thank You!" to Bob and his team.
Description of Work: Water heater install and haul-away of old unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Response from Water Doctors
Thank you once again for the opportunity to go the distance. We always have, we always will! I appreciate your patience and understanding. Since our founding in 1982 our commitment to our clients is to exceed their expectations. Welcome to our family!! Bob Richter

Denise N.
08/2014
5.0
water heater repair, water softeners
  + 0 more
They are amazing! They cleaned up after themselves & were very polite. The system works wonderfully & I would definitely recommend it to others. We are very happy with the results.
Description of Work: I hired Water Doctors to install a new water softener & a faucet water filter attachment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Tom S.
10/2013
5.0
water softeners
  + -1 more
Scott did a great job taking the time to explain how the system functions. The removal of the old and installation of the new system was quick and very well done. Scott also tested our water to verify that our current Kinetico water softener is set correctly. The water flow is greatly improved over our older system. Since we installed our first Kinetico water system 9 years ago, everyone who drinks our water say it is the best they ever tasted. The amazing part is we have well water. Sadly to say many companies today fall short on customer relations. Water Doctors is "best in class" when it comes to servicing a customer. Once a year I call to order replacement filters and yet they make me feel like I'm their favorite customer. Scott lived up to that tradition.
Description of Work: We called Water Doctors to service our 9 year old Kinetico system. Because of the age of our system, improvements to the new system and a rebate we chose to replace it with a new Kinetico system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,375

Response from Water Doctors
Thank you [remove member name]!! I really appreciate your kind words. All the best to you and your family. Bob Richter, Water Doctors, President

Chris R.
07/2013
5.0
water softeners
  + -1 more
Informational. Quick, easy install
Description of Work: filter

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Debra D.
04/2013
5.0
plumbing, water softeners
  + 0 more
I called water doctors because even with a softener, our well water had a bad oder and I knew we needed a better filtration system. They tested the water, explained the problems and suggested the systems that were ultimatly installed. They are probably some of the higher priced systems on the market, but after doing some research, we felt they would best serve our needs. The installer was outstanding. He suggessted a different location for the RO unit than I had in mind. It ment more work for him but it works out much nicer. He also made other plumbing improvements at no additional charge. We are quite pleased with the products. Our oder problem is gone and we nolonger have to buy bottled water and baged ice.
Description of Work: Water Doctors furnished and installed a Kinetico RO drinking water system and an iron filter system. They also provided some additional plumbing work.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Water Doctors
Thank you (member name removed). I appreciate your kind words. Bob Richter, Water Doctors, President.

M J C.
03/2013
5.0
water softeners
  + -1 more
I have been very pleased with the units installed and the service provided, I would suggest that rather than just watching them install the filters have them take you through doing it yourself so you know what you are doing. Make sure you know where ALL your water shut--offs are before they leave. I got a shower with my first filter change, and it was COLD!! Make sure you put your units in a well-lighted area, as they are make of dark material and can be difficult to see.
Description of Work: Water Doctors came to out newly constructed home and gave an estimate abd then installed a water softener system, a unit to remove iron from our water which was very high in iron, and a reverse osmosis unit for filtering water for cooking and drinking,. they also installed an under-sink hot/.cold unit for providing instant hot water for coffee, tea, etc, and to dispense the cold filtered drinking water. The service people were poliot and professional and very responsive to all questions and concerns. In the time since installation they have replaced the undersink unit which did not function properly, have come out to replace filters when the unit quit in 2 months and has talked me through changing filtlers myself. They sell the necessary filters for the units and are always available to answer questions and.or make service calls if necessary..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Contact information

901 N Grandview Blvd, Waukesha, WI 53188

http://www.h2oDoctors.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Filtration and Softening,
Plumbing,
Water Heaters,
Water Coolers,
Drain Cleaning,
Wells and Pumps

FAQ

Water Doctors is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Water Doctors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Water Doctors offers free project estimates.
Yes, Water Doctors offers eco-friendly accreditations.
No, Water Doctors does not offer a senior discount.
No, Water Doctors does not offer emergency services.
Yes, Water Doctors offers warranties.
Water Doctors offers the following services: We provide full water treatment services. --Filtration devices for iron, odor, or chemical removal. --Water softeners featuring Kinetico devices, the longest lasting systems you can buy. No system uses less water or less salt than the Kineticos. Many carry 10 year warranties. --Drinking systems including high-quality carbon filters up to the Kinetico K5 Reverse Osmosis system backed by a 10 year warranty. --Miscellaneous services incl. hot water heaters, pressure tanks, well work.
We do not service septic systems or deal with gray/black water issues like toilets, sewer lines, etc. We service all clean water needs for your home.

Contact information

901 N Grandview Blvd, Waukesha, WI 53188

http://www.h2oDoctors.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM