Water Doctors

Very well, very urteous and prompt.

Went fine. Drier came on time and was courteous. I did request the tank be cleanned but the company quoted me $100.00 with water testing. I don't need my water tested. I just wanted the tank cleaned as I am currently laid up. That amount would have been excessive. I went with just the delivery of the salt.

I think Dan was the tech, but he did a great job looking at the old GE system. I knew it wasn't working properly, and he explained exactly what it would take to repair or replace the system. He also offered advice on issues other water systems in the house.

Dan was very polite and professional. Upon entering, he wore boot covers to protect our new carpeting. He checked everything out, and lubed the necessary moving parts. He was very knowledgeable and thorough in explaining how the equipment works and what I should watch for as my equipment is old but still in good condition. Before leaving he reviewed the inspection summary report with me. Very good experience.

Excellent. Very impressed with information provided.

My wife and I recently bought a house and wanted to get everything checked on to make sure it's in working order. We had a home inspection but wanted to get some specialists in. I bought the Angie's List $49.99 softener check-up from Water Doctors thinking they would come and clean the lines and make some adjustments as the unit is 15 years old. The guy was on time and very courteous. He came and looked at the water softener for 2 minutes and said things look good. Nothing was done, no services performed. I thought that the pipes would get a run through or something would get physically cleaned. I get that things looked good but I thought I would actually get something for the $50 I spent. They have a good reputation and we did talk about what it takes to replace the water softener once it goes. I'd use them again but just be aware of what you buy.

The experience was really informative. The technician was friendly, professional, and very thorough, and he told us straight out the price for a thermostat versus replacement and made us very reasonable offers for both services. We're going to call Water Doctors for a brand new water heater within the next couple of months.

My old water softener was past due for replacement and started leaking on the carpeting. I called several companies in the area to come and bid the job. Paul came to my home to assess the issues. He was very informative about the products they offer and answered all of my questions. He helped me come to a solution appropriate for my home. Since I needed it moved closer to the drain and other utilities, he sent a Master plumber to my home to make sure it was done correctly. To my surprise, the owner of the company, Bob Richter, who was also a Master plumber came over to confirm the details. He was very nice and explained everything thoroughly. I asked him about their declorination pre-filter and after hearing the benefits I decided to add this to the system. On the day of installation Aaron was on time, very professional, explained everything again, installation went smoothly and he worked very neatly. During the installation, the owner stopped by again to make sure the job was running smoothly. When Arron was finished, he cleaned up the area and showed me how everything worked. He said I would get a call to set an appointment in a month for them to come out to retest the water and make sure the system was working properly. A month later, Aaron came out to test and check everything. It all checked out and I am very happy. In summary, it was a delightful experience from start to finish. I would highly recommend this company to others. Everyone I had contact with at the company, including the office staff were knowledgeable, efficient, and responsive. How often does the owner of the company spend time with a client to make sure they are satisfied? I was very impressed by the way they do business and I would definitely hire them again.

I had Water Doctors install a new water softener. I was impressed with their professionalism at all stages. During the initial meeting, they answered all of my lengthy list of questions. The install went smoothly. They then scheduled a follow-up to see how things were going. It turned out the softener actually wasn't metering correctly, so I appreciate that they automatically scheduled the checkup to catch potential issues. They fixed the issue promptly and it has been working fine since. They also checked in with me 2 weeks after fixing it to make sure everything was still OK. They were on time for all appointments, and were very friendly as well.

On time, quick diagnosis, very professional and friendly

I live in a unique condominium that has the Water heater on the 3rd floor. I was given an assessment of what could be the problem. I was provided the same information on the internet that I found via my own investigation though he did provide a printed version which was greatly appreciated. I was given quotes to replace every component that could be the cause of the problem (approached it with a shotgun fix) as well the labor. The engineer/technician was very punctual and professional. I asked for several quotes on all the parts and labor as well quotes for a new Water heater before the technician left and he noted it. I waited from Wednesday until Monday before e-mailing them as I had not received any response to my quotes. Monday (after sending a reminder) I got a response from Bob Maas. He gave me a quote for all the parts and labor. I then asked for a quote on a replacement Water heater with all new components. He responded by telling me the following, "Our business expertise for 33 years has been water treatment and our licensed plumbers have much experience in plumbing, products and applications for water treatment. Your current water heater setup is something we are not familiar with. After talking with our licensed plumbers and our president, we recommend you contact a company with more experience in heater products and applications." Now I have to start all over. Moreover, My water heater was working 95% of the time and I wanted to get it fixed before it stopped working entirely. After the technician left on Wednesday, it has not worked, at all, since. I did ask if they specialized in Water heaters prior to requesting a specialist and they confirmed. Back to the drawing board for me. I cannot say I would or would not recommend their services, but I can say that they were only willing to perform work under their conditions without offering any other professional and/or friendly advice. Thank you, Dissatisfied customer w/o any hot water

He was prompt. Checked the water hardness. Told me about a n updated model and the manager called the next day to make certain the inspection was to my satisfaction, which it was.

Arrived on time. Very nice man. Very fast work. A+ overall. Thanks!

The service was okay. I had to replace the water softener. I thought they did a good job and were professional in diagnosing the problem.

Great. Honest, gave great advice.

The serviceman was very prompt and thorough. He walked me through everything he was doing and gave a very detailed lesson on our water and water softener.

I bought the checkup through an Angie's List deal. It turned out that our softener had not been working due to a clog that was preventing the system from registering that any water was being used. They took care of the issue and didn't waste my time trying to upsell me to an expensive system.

Installed the K5 RO System , Technician "Dan" is great at Skills . Everything went smooth on the Installation , connected RO system to a new Faucet ( Granite person drilled a hole for the faucet near Sink )and also to the Refrigerator . My Old RO System was completely remvoed .Fixed my existing Culligan Water Softner part which was leaking . All the items were covered in the Price Quote . Thank You Water Doctors!!

I was very impressed with the quality of the service and products provided with Water Doctors. This family run business has a passion for what they do apparent in the excellence they achieve. I scheduled an appointment with Chris Richter to test our water and discuss options for a water softener and potentially a water filtration system. He came the next day and spent an hour with me discussing our water and what the benefits of the different products. It was very helpful to hear about what is exactly in our water and how it can be made safer for my family. I made an appointment and two days later the technician Dan came out to install the water softener. I appreciate the time and effort put into each visit. They both introduced themselves when arriving and were respectful of our home. I received email confirmation to remind me of the appointments scheduled which was very helpful. Very professional in all aspects. I would HIGHLY recommend this company! We will be calling them again to get a Kinetico water filtration system.

We certainly got off to a bit of a rocky start with Water Doctors. After an initial bout of some confusion, I called and spoke to Bob, the owner. I couldn't be more impressed with both his professionalism and his willingness to make us happy. He certainly went above and beyond what we were expecting, and in the end we couldn't be happier with the price we were given or with the service provided. Three weeks ago I would have been hesitant to recommend Water Doctors for water heater maintenance, but after all was said and done I know I made the right choice in sticking with them. A hearty "Thank You!" to Bob and his team.

They are amazing! They cleaned up after themselves & were very polite. The system works wonderfully & I would definitely recommend it to others. We are very happy with the results.

Scott did a great job taking the time to explain how the system functions. The removal of the old and installation of the new system was quick and very well done. Scott also tested our water to verify that our current Kinetico water softener is set correctly. The water flow is greatly improved over our older system. Since we installed our first Kinetico water system 9 years ago, everyone who drinks our water say it is the best they ever tasted. The amazing part is we have well water. Sadly to say many companies today fall short on customer relations. Water Doctors is "best in class" when it comes to servicing a customer. Once a year I call to order replacement filters and yet they make me feel like I'm their favorite customer. Scott lived up to that tradition.

Informational. Quick, easy install

I called water doctors because even with a softener, our well water had a bad oder and I knew we needed a better filtration system. They tested the water, explained the problems and suggested the systems that were ultimatly installed. They are probably some of the higher priced systems on the market, but after doing some research, we felt they would best serve our needs. The installer was outstanding. He suggessted a different location for the RO unit than I had in mind. It ment more work for him but it works out much nicer. He also made other plumbing improvements at no additional charge. We are quite pleased with the products. Our oder problem is gone and we nolonger have to buy bottled water and baged ice.

I have been very pleased with the units installed and the service provided, I would suggest that rather than just watching them install the filters have them take you through doing it yourself so you know what you are doing. Make sure you know where ALL your water shut--offs are before they leave. I got a shower with my first filter change, and it was COLD!! Make sure you put your units in a well-lighted area, as they are make of dark material and can be difficult to see.