Water Doctors

Confirmed 3 times my appointment. The rep calls me at noon (while im at work) wondering if he can come right away because the rest of his day is cleared. No there is a reason for the 4pm. Rep never showed and when I called him saying where are you he said that I never confirmed and he didn't want to just come at 4pm because of his time and the price of gas. Are you kidding me?? I am going with Culigan, They atleast showed up when they were suppose to after I confirmed once!!

My water heater was leaking from the temperature and pressure valve. They came out to take a look and told me it might be a faulty valve...so they replaced for very cheap, but it didn’t fix the problem. So they came back and I was told there must be a faulty temperature gauge which would cost me $400 to fix or replace the whole water heater for $1000. I asked how he was so certain is was faulty temperature reading causing the release of water and not pressure...he assured me it had to be temperature. So I had them replace the whole unit and the very next day went down to the basement to find my new water heater was having the same problem. Turns out there was a pressure spike issue in the pipes coming from the well. The service man seemed genuinely disheartened that I had purchased a new unit for no reason and told me to call the owner...who he assured me was very reasonable and would be willing to work with me. I called and left 2 messages the next week and never heard back. Daily calls for the next 5 days were never even picked up. Either they are incompetent or I got scammed and the dodging of my calls and complete lack of communication after the fact tells me I got scammed. No effort on their part to make things right.

Representative spent 3 hours at our house for the estimate. Waited 2 weeks for written estimate. Did not receive one. Called to see what the problem was and was told they would get it right to us. One leaking water heater and we still have not received an estimate, 3 weeks later.

Chris explained the process. We appreciate that he suggested the best option and didn't try to sell us something we didn't need. Scott did a great job with the install. He was on time and out in less time than was allowed. He cleaned up everything. The new system works great. We paid more, but the Kinetico system was the best reviewed in our research.

Delivery of salt went fine. I will be having them check my softener.

Our experience with Water Doctors was great -- the technician arrived on time and explained everything thoroughly. We're really happy.

Excellent service resolved the issue.

We have been very pleased with the service:)

In my estimation, Water Doctors went way beyond what they were required to do. I appreciate that.

Very well, and extremely efficient.

The guy was very helpful and gave us some good general advice. It was a very good experience.

Wonderful! The cost was a little more than going to Menards and buying one, and having them install the cheaper unit, but with their unit, we get the added peace of several years of service, on top of the warranty on parts for the unit.

Tech was very punctual. Clearly explained what he thought was going on. Quickly diagnosed the problem, disassembled the unit, showed me the problem, replaced the problem part. In no time at all the softener was back together. Answered all my questions, cleaned up, tested the water. Very pleased with the service. We have a Kinetico water softener and reverse osmosis system. Best investment we ever made. When I call Water Doctors I give my name and state my business. They always respond like they have my account memorized. Water Doctors makes me feel like air am their best customer. How refreshing!

John was great from Day 1. He did an outstanding job in explaining everything to me in regards to water details, what is needed for what and how their systems work. He spent a lot of time answering my questions and fitting the solution to our type of water and what our families desires were. The installation went great and they really did an excellent job making the installation look amazing in the basement. It's nice and clean and they spent a lot of time making sure it was as aesthetically appealing as necessary. The post installation walk thru and consultation was extremely helpful in learning the systems and how they work.

The technician was very thorough and explained how the water softening process works. He also went on to explain how we can use less soap, shampoo etc. as a little goes a long way with softened water.

Great service. The technician made sure both the softener and iron filter were functioning properly and made sure they were set at the optimal settings. He also gave me prices on new softeners and iron filters so i could look around and get prices for when i am ready to buy new. I love the fact there was not a sales pitch i had to go through and he explained the differences between the different types of water softeners.

It was just fine. I have trouble getting hot water in my bathroom. It takes a long time for the water to be hot. The one that they did flush is working great but I don't know about the one they had installed. It just takes a long time for me to get hot water. The service person was really, really nice to work with. I've had no problems with them at all.

Great? Fast, professional installer.

It went well. The technician came at the scheduled time, checked and explained the settings, and tested the water quality. It was money well spent. Our settings had gone way out of line and the softener was regenerating ten times more often than needed, greatly increasing our water bill and our salt expenses. We'll recover the cost of the service on our next water bill. The technician was knowledgeable, courteous, and professional.

I really liked him. he was very informative and personable. He also sent me a follow email to make sure everything was to my satisfaction.

I can't say enough great things about my experience with Water Doctors. Dan was an outstanding representative of the company. He was punctual (actually early), extremely pleasant to work with and talk to, and it would be the biggest understatement to say he knows his stuff about water quality and water heaters! Not only was that impressive enough, but he was awesome enough to educate our nanny and me all about water quality and sources of drinking water. He really went the extra mile going over everything with us, making sure we had all our questions answered, and he even took the time to test multiple water sources in our condo to show us the differences in water quality. In summary, he was awesome, I would absolutely recommend Water Doctors to anyone, and will definitely be calling on them in the future for any household water needs.

I was quite pleased in the performance of Aaron and appreciated his knowledge and advice for filter water unit under kitchen sink. In addition, Aaron provided me with an invoice detailing the work he performed and a copy of the analysis on hot water heater. Finally, I would highly recommend Water Doctors and the service of Aaron. Sincerely, Mr. Nelsen

I was quite pleased in the performance of Aaron and appreciated his knowledge and advice for filter water unit under kitchen sink. ?In addition, Aaron provided me with an invoice detailing the work he performed and a copy of the analysis on hot water heater. Finally, I would highly recommend Water Doctors and the service of Aaron. Sincerely, Mr. Nelsen ?

The salt bags were tossed on the tubing and broke the softener. Had to turn off water for days over Easter weekend and continuing...Water Doctors partly repaired the system but not completely. The owner would not complete repair done by the damage. Pressured to buy a new system. Basement was damaged by water. to about $10.000. I felt jacked around as the owner said he was gong to work it out and make it right. Hired a contractor to replace my linoleum...the floor was ripped out and the project stopped when it became apparent that the damage was larger in scope. It is almost a month since the damage. I just learned that his insurance will not replace my basement. I had to file a claim with my insurance. The new unit is not working properly.

Dan did a great job - it was worth the price just to be able to ask the questions I was able to ask. For 8am on a Monday morning, Dan was very patient answering questions he's probably been asked hundreds of times. He even took the time to write out some of the reminders we discussed. He cleaned my nasty salt tank that had probably never been cleaned since it was installed in 2001 and cycled the tanks as well.