Thomas Horse LLC

We have never gotten so many compliments on a home improvement project in our lives! Bill and Cindy Thomas worked with us to design just the right deck for our yard. They take great pride in building a deck that will last years and years and were very responsive to any of our concerns or suggestions. We were very happy with their work and professionalism. We put a B for price, but really have nothing to compare them to--we liked them so much, we didn't get a second estimate!

I was very pleased with their work. They did excellent work and I thought they were a really good company. The only thing that I would do differently is to set up a time for completion.

As far as the project itself, once the communication was established, everything went well. I don't have that many complaints about how their workmanship goes, but their communication skills is not acceptable.

I have 2 dogs that never stay in the yard. I wanted a fence that would blend with my natural landscape, as well as provide safety and containment for the dogs. Bill and Cindy spent a great deal of time discussing options with me. I also needed 8 ft. gates for access to the outlot, as well as several walk through gates. My fence is almost identical to the fence at the Minooka Park Dog Exercise Area. We had a small delay because of the storms and flooding in early June. Cindy kept me informed every step of the way and as soon as the ground was dry, they were able to start the job. I love my fence (and so do my dogs). It is beautiful and will provide years of enjoyment for me, and my furbabies.

They gave us a bid in August 2007 with a promised start of October, but the work on the porches was not completed until November 20, 2007 because they delayed the start date a couple of times. They also did not finish the agreed upon work because we ordered a DrySpace drainage system to be installed under the 2nd story porch. We asked in December when they would be able to install the DrySpace system and after several emails and phone calls, were told that the product, which is plastic, can't be shipped during cold weather (something we weren't told at the beginning of the project). We were told that in early spring they would get back to us. April 2008 arrived with no response from the Thomases. We emailed to ask about the DrySpace again - no response until a week later on 5/3 that we were being scheduled in late May. They told us that they had "two large projects underway" and will call us when they get started. We waited until June 3rd to ask again what our status is - no response to our emails and phone calls again. On June 12th, Bill Thomas sent us an email that basically states he doesn't want to do the work because the costs of the DrySpace materials went way up and he didn't want to lose money on this project. What started as $385 of DrySpace is now $885 plus $145 for labor! Needless to say we declined to continue our relationship with this company.

They were willing to work in the winter. They did a wonderful job. It only took a couple days and they were on time and hard-working. They were very nice and fun to talk with.

Bill had trouble because one of the pads in our driveway was about 1 inch higher than the rest. He first installed wheels on the driveway gates, but when the one gate would swing out, it would stop dead when it hit the 1 inch high seam in the concrete. So he left 1 wheel off in search of other options. Months went by. Bill and Cindy never called me or emailed me (as requested) with a progress report. I was left completely in the dark as to when the gate would be finished and operational. I would always have to call them. Each time, they were busy with another job or still researching the problem. They would say, "we'll call you next week" or "we'll be out there on Monday." But that would never happen. Eventually, the 2nd wheel failed and I had to take that off myself. We finally gave up on the wheels and asked him to put on some stronger hinges, since the weight of the gate was causing them to sag. Again, we got the run around. No calls. No updates. Last time I spoke to Cindy, they had some new hinges, but they were looking for the right screws. I was told "we'll call you this weekend and schedule some time to install." That was 2 months ago. I'm happy with the rest of the fence, but their failure to finish this job, lack of concern for my situation and not following up on their unfinished work is unacceptable and unprofessional.

They are absolutely wonderful. We would recommend them to anybody needing a wooded fence or deck. They are just wonderful.

We were very pleased with the finished product and the way Bill and Cindy conducted their business with us. They offered a number of alternative options for the new construction, were clearly knowledgeable of the their trade based on specific recommendations made by them, were very careful of our property and safety of our children during the construction phase, and were courteous and very straight forward with us. They added some nice details to the construction that gave the project a finished professional look. They cleaned up daily and left a broom clean job site. Once they started the project, it was completed expeditiously. The price was as quoted. If pressed for something to complain about it would be the project started later than expected but it was not an issue for us. They work off an agreed estimate with no money down until the materials are to be shipped to the site so it was just a matter of patience. Well worth it. Nice people too!

The project went very well. There was a couple days delay due to weather and a problem at the lumber company with the right boards but Bill always called me ahead of time to explain the reason for the delay. They were very respectful of our property and it was obvious that they took great pride in doing a good job. I was very pleased with the job and found them both to be friendly and informative.

They came about when they said, and came on a Saturday because of scheduling to finish. Came a few weeks later to add the fence post toppers; beautiful fence!

They responded quickly and suggested a number of options for my fence project. They went with what I wanted. They were very nice and cleaned up.

Called and left message on 8/31 at 9:30 a.m indicating I would like an estimate on some work. Company never returned call, went with company who was interested in my business.

We had Thomas put in our original fence a couple years ago and were so pleased that we had them come in to install another section. They took out the remaining part of the old fence and put up the new one in two trips. First to put in the posts, then finish off the fence. They also replaced two old boards on the gate that were cracked, for the cost of materials only. Great people to deal with....always very hard-working and pleasant!

After some communication problems they were conscientious. While the deck price rose from the estimate, it was due in part to local regulations. They had to increase the size of the deck to make it A.D.A compliant.

We love the fence! It looks great. The one negative was that the fence installation was somewhat drawn out. It was supposed to take about 5 days and took about 3 weeks. The problem with this for me, is that now I'm having trouble getting the fence sealed due to wet weather. If the fence had gone up when it was supposed to, there would have been no problem.

We had used the Thomas in a previous project to build a fence around our backyard. We realized we needed to add another fence and since they were so good to work with before gave them a call. They arrived on time. Gave an estimate which they stuck to at the end. I like how you can close the deal with a handshake, really confirms you can trust them. The fences was great quality and workmanship just like before. Like previous posts, They are great people. Bill and Cindy also have great ideas and work together great. Cindy gave us some great ideas on some future projects in the backyard.

Every time I have a home improvement project, the excitement quickly wanes when I think of trying to get an estimate, at a fair price and the work done on time. But the fence was falling down, so after checking here, I called Thomas Fencing. Bill and Cindy, husband and wife owners, arrived right on time and handed us a very fair estimate in less than an hour. We shook hands to confirm the contract and they said would be back in a few weeks. Despite bad weather, the call came as promised, the work started and was completed exactly as described. Their professionalism and workmanship would be satisfying enough, but Bill and Cindy are also simply nice people to do business with. Recommended.

The fence was installed in November of 2006. The fence was starting to lean in March, then in April it was getting hard to open and close the gate. Upon further investigation, the post that the gate was hinged to was installed improperly affecting the integrity of the gate. After calling him several times without anyone actually coming out we finally called and were able to speak with Bill. After explaining to him the situation and that the post was installed improperly he was resistant to do anything about it without charging more money, stating at one point that "I'm not responsible for poor workmanship." Finally he agreed to at least come out and look at it, he said the earliest would be memorial day weekend if not then then the next Tuesday or Wednesday. We have not heard from him since. The fence generally looks great it is just that we are having issues with the improperly installed gate.

They sat down with us a number of times to help us figure out what we wanted done. They gave us a number of estimates based on different deck designs. They were just so considerate in working with us over a period of time. Very patient and professional. I was very impressed.

They were wonderful from start to finish!

We couldn't be more pleased with the experience. Bill and Cindy are great, down to earth people who do a wonderful job creating fences. We wouldn't hesitate to recommend them to our friends; the workmanship is outstanding at a reasonable price. We found Thomas Fence through Angie's List and we're so glad we did!

The work they did was incredible! They were punctual, efficient and were able to finish the job quickly. When Bill and Cindy first came to view our project, we were not sure exactly what we wanted to do. After signing on with them, we made some changes which they made quite easily. Bill and Cindy were also very helpful in giving us ideas or suggestions on how to lay out the fence to get the most use from it. All in all, the finished product is beautiful and we would easily recommend them to anyone who is looking for quality work. While they may not be the least expensive of all contractors, the work they performed gave us the best value for the dollar and from our perspective - it was well worth it! We now have a fence that will last us our life time - and it looks beautiful as well!

The work was started and completed with in the time frame given weather permitting. No extra charges, we paid for and received what was on the contract.

I was very happy with Thomas fence & deck. The owners are very polite and good listeners on what I wanted. My neighbors and friends had commented on the beautiful job they did on the fence. I agree. I would have them do jobs again if I needed it.