Capital City Transfer Inc

The owner, Rolf Olson, arrived on time to give me an estimate of costs and outline his services. He followed up a few days later to see if I had any questions and made a decision to hire him. The day of the move the three men arrived at the scheduled time and very quickly set about the task of moving me. Everything went like clockwork. Unloading was the same experience. Very quick, efficient, careful and professional. It was a pleasant experience.

Lawrence and his team did an excellent job! Everything was taken care of quickly and efficiently, in a very professional manner. I hope I won't have to move again for a long time, but I will absolutely call Capital City Transfer again if the need arises.

Ty and Max arrived on time! They were professional, courteous, efficient, and friendly! They made the move stress free! We would highly recommend this company!

I called the office and set up a home visit for an international move for June 3. Rolf was listed as the person to come. He came and spent a couple of hours with my husband writing everything down on paper and states that we would receive a quote the next week. We didn't hear from and called the office on June 18th and the customer service person recalled setting up the appointment. She said that Rolf was not in the office that day, but she would "go look on his desk' for our information. She came back and said she couldn't find anything, but that she would check with him and get back to us. We still haven't heard from them 5 days later.

The movers did an excellent job of packing, loading and unloading. We did have some minor damage to a few items, but they were repaired. It did take some prodding and follow up on our part but they were resolved.

We had a trio that consisted of 2 brothers and a cousin and boy did this team work well together. I hope you are fortunate enough to get them to do your move. They were tireless! I had to check to see if they needed breaks ever so often. They only once stopped on their own because it was raining and wanted to give the rain a few minutes to lighten up. Scott quoted us 10 hours based on our move up here from Florida and the amount of estimated items to be moved. It took half that time because the team we had was so efficient. From the moment they walked in they announced they were gonna beat the estimated time on the sheet and they sure did. Nothing was damaged at all. If you need a local mover hire these guys. They are fair and will get the job done.

I can't say enough about how great these guys were! From the start - the owner came out to give me an estimate. He was professional, personable, and offered good advice and suggestions. The two teams of movers - especially the one that did the biggest part of the move - were exceptional. They were smart, careful, and tireless. It was a long, hard day, but we felt we were in good hands throughout. I would highly recommend this company, and will be using them again.

My impression of the people at Capital City Transfer is that they are good, helpful folks. Our move went very close to plan (which in and of itself is a good sign), but I particularly felt that the movers were friendly, willing to take on all the work, happy to take on a challenge, and trustworthy enough to lock up when they were done. The company owner and estimator, Rolf, got our estimate almost exactly right in terms of hours and number of people. Everything happened right on time and according to plan (except that the movers did all their work in the pouring rain). After brief deliberation, the movers were able to move a very heavy piano safely out through the basement without any trouble. They offer packing services, so our foreman packed up all our glass and ceramic dishes for us while the other movers were taking out the boxes and furniture. At our new home (a local move), nothing was damaged and they did a decent job of sorting out which furniture went in which room. The heavy piano needed to go down the stairs into the basement, and that took a lot of planning. They called in an extra helper, took a few extraneous pieces off the piano, and down the stairs they went, no damage to the piano. We had a few timing issues where something needed to be done while I wasn't available, and the foreman always had a creative solution to get it done and lock up behind himself as needed. The one area where I felt the company was lacking was communication. As a new homeowner, I wanted information on their website or over the phone on what to pack vs. leave out of a box, how to pack safely, how to label where furniture should go, and expectations for us on moving day. Additionally, although I went to the office ahead of time to confirm, they apparently don't call customers with a confirmation and arrival time until a day or two before the move. Finally, no one set expectations with me for what role I would play during the move. I had planned to take my child to an appointment while they were moving into the new home, when they told me I was supposed to be helping "direct traffic" and point out where the furniture should go. I had just put my child down for a nap when they told me it was time for them to return an appliance to the old home, and they needed me to let them in. So, more information overall and a better plan of attack up front would have been much appreciated. As it was, we solved these issues with a little juggling (thanks largely to the quick thinking of the foreman) and it turned out fine. I would definitely choose these movers again for any Madison-area move.

The Original contact person (Scooter)was fabulous. Helpful, knowledgeable, and responsive! |But my stuff had to go into a warehouse for a month, and it was handled four times. By the time I got it, there were boxes marked "fragile" that were crushed. They had emptied my dresser into boxes(after Scooter told me not to empty it)and I still haven't had time to find all my clothes yet. The foreman who was from Capital city was great, but they had to hire "temps" to help with the unpacking, and they were less than desirable. I sent damage pictures to Scooter, but never got a claim form back. Luckily none of the damage was extensive. Part of the reason I would not use them again is that I am now three hrs away.

AMAZING! From the moment Scooter came to house to give a quote I was happy with the company. He explained he was giving me a worst-case scenario quote and the goal was to have the final cost lower if possible. He told us we could pick up used boxes for free and everything we packed ourselves would reduce the packing estimate. The packers (Dani and Ty) arrived on time and were efficient and courteous. The next day 3 movers (Ty, Jake, and Max) arrived on time and worked tirelessly to load the trucks. They were all extremely polite and had my home packed up by lunch time. They unloaded everything perfectly and even moved 1 or 2 items to different locations as I was figuring out where I wanted things in the new house. I have unpacked 98% of my belongings at this point and have found nothing broken or damaged. They finished almost 3 hours earlier than quoted. I will use this company next time I move and am telling everyone I know to use them.

The quote & initial contact were all quite good, but what really impressed me was that the movers were hustling to get the job done to save me money (as they charge by the hour). Everything packed well, nothing broken. If I need to move within Madison again, I would use them again without question.

Everything went very smoothly, from the packing to the delivery. Everyone was courteous and helpful. The delivery was a bit hectic as there were 4 men unloading boxes and I had to direct everyone to the correct rooms. But we got it done faster than I thought. I discovered later that the guys had put my wood platform bed together incorrectly. When I called and talked to the president of the company by chance, Rolf Olson ( who had come out to do my estimate), he said he would send someone out right away. The man who came turned out to be the general manager and was very knowledgeable about carpentry. Not only did he fix the mistake the men in his company had made, he also fixed some other problems with the bed that a handyman of mine had made in putting it back together several years a go after a repair to the platform boards. I thanked him profusely as this solved a big problem I'd been having and I offered to pay him but he declined and said he was glad he had helped. It is for this kind of service that I highly recommend Capital City Transfer.

Overall very pleased. We have an L-shaped steep staircase that is difficult to manuver furniture up and down and they did a great job - only 2 little scratches on the wall...very minor. The guys hustled and it took them about 3 hours to load the truck, we ended up paying for 4 hours, as that was the minimum time they would book for. Just finished unpacking and nothing was broken. Would definitely use these guys again.

The service was great. The guys were careful with my belongings and made an effort to put them where I wanted them in the new place. The main reason I went with this company was the in-person estimate, and I am glad I did. Other moving companies provided estimates over the phone for two people working ten hours; Scott estimated that it would take three people working ten hours to move my stuff (I do have way too many books), and he was right. He also gave me some tips about packing and answered questions during the initial inspection, which wasn't something I couldn't have gotten from a telephone conversation. That extra effort made a big difference.

The movers were VERY polite and professional. They were the cheapest service around. But I think it took a bit longer then needed to move a 2 bedroom apt. Had to pay the max quoted price.

I had two young men who were very good, they came in to see what furniture I had to move and explained to me how they were going to do it, ( I never had this done before). They were very fast and efficient. I was very satisfied with the whole process.

When I called Sue insisted we didn't need a pre-move visit so I went out to their office to ask more questions. That resulted in a visit from Rolf and a revamped assessment of what would be required in terms of personnel and truck and a move that went smoothly and exceeded our highest expectations for care and service. The four men who carried out the work had long experience and impressive expertise when handling delicate antiques. They moved carefully and efficiently and did everything they could to make it all work in a day and to leave us marveling at how painless it could be. We recommend them with no reservations whatsoever.

The move was PERFECT in all regards. Mike and Ken arrived a day before the move to pack up the house. The following morning they arrived on time and worked quickly and carefully to load our items. Mike and Ken arrived in Tucson with our items 6 days after loading them; in fact they arrived at the house two hours after our arrival. Mike was in contact with me during the move to make sure that we coordinated arrival times. Our new house is in a location where a shuttle was required to move the furniture into our new home. The shuttling process involved renting a smaller truck in Tucson, off-loading our items and then delivering them to our house. They did this without missing a beat (and with no complaint regarding the shuttle). Our items arrived in EXCELLENT condition. Mike and Ken were helpful in moving items in the house and arranging furniture around the newly arrived items. I was dreading the moving process, yet i can now report that this was a pleasant experience thanks to Capital City Transfer, Scooter and driver extraordinaire Mike and his assistant, Ken. I recommend Capital City Transfer without reservation.

1) I had paid extra $$ 200.00 for the insurance. My expensive dinning table was end up having deep scratches, which it wasn't there before moving. I called the moving company two days after the move, as soon as I removed glass shelves that were placed on top of the table and discovered the damages. After so many calls, emails and negotiations, they refused to pay my claim of $500.00 for the repair. 2) There were also a few broken glass items, for which I was compensated $$ 230.00, and there were a few other smaller items for which I didn't press charges. 3) There was damage to a nightstand lag as well ( Part of a Ethan Allen bedroom set purchased 6-7 years ago, the lower leg was split in half ), I mentioned to the company, but since I discovered it after a month during cleaning of my bedroom, I opted not to press charges for it. I have to mention that I was happy with the packers and movers; they worked very hard, but they were short of manpower for the job. I have used my best judgment and been most conservative on my claims.

This was not a huge move - we were looking for the heavy lifting to be done for us. Matt and Jeremy arrived and loaded a leather couch, 4 living room chairs, dining room table, chairs and hutch, queen and king beds, desk, kitchen furniture. Also tools from basement and two large heavy trunks from attic. Nice guys and knew what they were doing. The estimate was higher than what we ended up paying by several hundred dollars, which was a nice surprise. The guys had no trouble finding the location of the storage locker, unloaded everything as carefully as they loaded it and got it all in the locker.

I have moved a lot and they were the best movers I ever had. They helped me pack up because I was overwhelmed. It was raining and they shrink wrapped everything They even connected my dvd player. They put down protective covering on the floor that I moved into and the one I moved out of. They actually gave me a bunch of free boxes, to boot.

Someone came to my home to get an accurate estimate. The actual price was spot on. They were on time, easy to work with and friendly. All of my belongings got to my new home without a scratch.

They did an in house quote which is the only way I feel confident choosing movers. The quote was very competative and they included the second smaller truck at no additional charge. They honored a 10% off coupon from Angie's list as well which was great. On moving day, the crew was supposed to leave Verona at 7 and get to my house in Cottage Grove by 7:35am. They were at least 10-15 min late but quickly made up for it. They were professional, protected the house and worked hard. They didn't take too many breaks which I appreciate since they are paid hourly. They finished under budget which was great. I was expecting around $1,400 and after discount it was a little over $1,100. I would recommend them to others.

Scooter was right on time for the estimate and was very accomodating when I needed him to go to my parent's house without me. We had to reschedule the move twice due to the big storm, but that was because I couldn't get shovelled out, not that they weren't on time. I appreciated their flexibility. The move went fine except that my mother chose very cheap vinyl for her kitchen and somehow several small cuts happened in the floor. Scooter did not think that it was due to his movers, but he was VERY helpful with satisfying my mother. He let her choose her own contractor for the repair work and pain the contractor. Because of the way Scooter took care of the mishap, I would be willing to use them again.

The two workers from Capital City Transfer called ahead to confirm the appt, arrived at our local storage locker on time (with allowance for the ongoing snowstorm). They loaded items there and unloaded them at our apartment (5 miles away). They then worked for two hours loading our 12' x 8' trailer with an assortment of boxes, furniture, and odd-shaped items. They were careful-- no accidents. They used pads and tied off the load at various points (and used their own wrapping plastic and dollies as needed). Importantly, they maximized the use of the trailer cubic volume while making the load secure and stable. We were pleased. I would use them again.