Capital City Transfer Inc

Excellent service from start to finish. Moved within Madison area. Responsive, courteous customer service from the schedulers and the person who came to give us an estimate. The folks who packed our home up and loaded/unloaded were professional, friendly, efficient, and worked hard to get the job done right. They took care to ensure no damage to our walls or floors while moving items. Good value for the price. We also stored our goods overnight at their warehouse at a reasonable price. We have used Capital City Transfer twice now for moves around the Madison area in the past 5 years and have been very pleased with the excellent service they provide. We would not hesitate to recommend this company to our friends and family in the future.

The move went well. The 2 people who did the moving were courteous, pleasant, and competent. They did a great job moving the furniture from one apartment to another, both located in West Madison. The 2 people arrived when they said they would, and completed the move efficiently and competently. Nothing was damaged in the move.

One mover was obnoxious about lobbying for big tip. I called the company. They said they will take care of it.

The whole experience went extremely well. I was very impressed with everyone involved, from LaRae who did the moving estimate, to Keegan, Ty, and Mike who did the loading and unloading. To complicate matters, due to some unexpected closing hiccups, we had to make several changes to our delivery date. Everyone was understanding and worked with us as well as possible. Moving is a stressful, often horrible experience, but this was made a stress-free as it could possibly have been. I am very happy and impressed. Great job!

Good. They kind of packed "too well". We didn't need the house empty on move day and they packed things like a hoopla hoop.

The process was extremely smooth and well planned in advance. They finished in about half the time estimated. Very efficient and professional.

The move went very well. Care was taken to keep my antique furniture protected. There was no damage to anything. And when I asked for things to be arranged differently, the response was "of course"

I would be very cautious in hiring this company. They did a horrible job packing our belongs, causing damage. Instead of taking responsibility, they blamed us. In September of 2015 we hired one of your subsidiaries Capital Transfer packed three PODS for us. Before hiring Capital Transfer I asked if the movers were experienced and whether they would take care in packing our belongings. I was concerned because the PODS would be traveling all the way from Wisconsin to Oregon. I was assured they were professional packers. This turned out to NOT be the case. We tipped all three movers (not because they were exceptional, but because it was a very hot day), and we bought them lunch. One mover made a special request for lunch above and beyond what we offered because he didn’t like pizza. We got him what he asked. I gave that same mover a set of gold clubs that I had decided not to pack. Despite the respect we showed the movers, they did not offer respect in return. In addition to having mud tracked onto our carpet, and having movers disappear for smoke breaks behind the truck, we discovered large amounts of damage when we started unpacking our PODs. The items were very poorly packed. The movers who were unpacking us could not believe professionals did the packing job. Some of the issues include items packed where there was metal rubbing against wood, wood rubbing on wood, metal rubbing against metal. Almost every piece of furniture we own has scratch and rub marks on it, except for the pieces we pre-wrapped with blankets and saran wrap. These items were packed this way despite ample amounts of blankets being provided for packing. They simply didn’t use them. Also, there were boxes labeled fragile packed underneath heavy boxes. In one case there was a metal filing cabinet packed on top of a box labeled Fragile. In another case as space heater with pointy metal feet was packed on top of a wooden shelf, obviously causing damage. In another case an original work of art marked fragile was packed with a chair pressing into the canvas. It was obviously destroyed. There is too much damage to list here, suffice it to say the PODs were not packed professionally. I contacted the owner of the company, Tim. I sent him e-mails with all the damage. He took two weeks to respond. I had to call twice to get him to respond to the e-mail. He ended up responding with this e-mail: “Sorry for the delay I had to corner all the guy’s involved in your move and ask them about what happened that day. All three of them have told me the same thing. They were all told by the shipper (you) that the stuff was wrapped and ready to load. Ty was even telling me that the chair in one of the photos was wrapped in plastic by you right in front of the POD and was handed in to him and told where to place it. Matthew and Mike told me that you were telling them how to place the items in the POD’s per your instructions. I was also told you were taking stuff already stacked out and then putting them back in to the POD on your own. I looked at the e-mail from Carley telling you to be sure to have enough pads on hand. I was told there were 12 pads and most were used to protect a motorcycle? Ty remembers you running to get a few more pads at the end of the day but had already loaded before you got back. (Pads left after loading) I am sorry that your goods got damaged, but with the information given there is nothing Capital City can do for you.” We were very surprised by his e-mail. He insisted the damage was my fault. How it could be all my fault after I paid over $1000 for professional movers is hard for me to understand. In our subsequent phone conversation he tried to blame the damage on PODs, even though there were no sign of damage from a PODs incident. The damage was clearly the result of sub-par packing. On the phone he insisted that they would not offer any money for damages because his insurance company would not cover it. He informed me that I signed a document saying damage would be covered up to a certain amount, but that document was nullified because they did not transport the goods. I informed him that all I wanted was a partial refund for the professional service I paid for but did not receive. At one point I told him that we had family heirlooms that were packed he replied, “I wouldn’t have signed that document if you had heirlooms.” Apparently he is aware his movers do a sub-par job and that this document is not sufficient in covering his clients. The notion that I instructed them on how to pack is simply not truthful. Not least because I did go to get more blankets and ran several other errands throughout the day. I wasn’t even there for some of the afternoon. I spent the majority of the day in the house continuing to pack and clean. In addition to being accused of instructing them wrongly I was accused of not instructing them enough. Tim stated, “they were your employees for the day, it was your responsibility to make sure things were being done properly.” This is obviously very disappointing. We paid them to be the professionals. If there were things that were not packed properly they have a professional obligation to inform me of the risks. They didn’t do that once. Regardless, the truth is, there were very few items I was involved in packing. One of the main items was my motorcycle. There was no damage to that. There were a few other items that I had to remove from the back of the POD because the mover packed them before I told them it was ok (I needed them for work). After those items were removed they repacked things. The idea that I instructed them to not use blankets is a total falsehood and makes no sense. Why would I buy over 30 blankets (I have receipts to prove this) and then tell them not to use them? We used three blankets on the motorcycle. I have been very unimpressed with this company. We paid them a large amount of money and treated their workers with respect. In return we reserved a subpar service and nothing but disrespect. In addition, the manager, Larry Crocker, was very disrespectful to me on the phone and in our e-mail correspondence. He eventually hung up on me in our phone conversation.

DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE DECEIVED AND THEN RECEIVE HORRIBLE CUSTOMER SERVICE AFTER THE FACT!!!! Everything was fine until delivery. Our items were packed in the truck from our old house on Friday and we were ensured by two separate people that the trucks would be stored in a climate controlled warehouse over the weekend. When our items were unloaded on Monday, several boxes had water damage. Thankfully nothing was damaged, but that's not the point because something could have. We were told by the crew that the seals on the truck door must of been bad and nothing more. No one from the company called to explain what happened. Not our moving consultant (LaRae), the manager (Larry) or the owner. After the move was completed and I finally had a chance to catch my breath, I put two and two together. The trucks were never put in a climate controlled warehouse over the weekend, but left outside during high heat & humidity along with a bad thunderstorm that rolled through Saturday night. When I pushed and called them out on it, I was finally told the truth that the trucks were left outside. Though our moving consultant (LaRae) apologized for the trucks being left outside, we were also told by her that it wasn't a big deal because nothing was damaged. There was ABSOLUTELY no attempt on her part in any way to rectify or even acknowledge the fact that multiple people within the company were not forthcoming in telling us the trucks were mistakenly left outside. We were told the only thing that could be done was to have the manager (Larry) call us to discuss it. However, we were also told at the same time that they are very busy and be "patient" because it will be "a while" before he even calls us. Maybe I should have waited "a while" to pay the bill....!!!

La Rae visited at set appointment to make inventory and give estimate. Movers worked diligently and efficiently to pack on day 1 and move on day 2 and tried their best to keep move under estimate - we did pay a few hundred less than estimated costs

I started looking for movers in March. The first mover I called asked me to inventory my home listing stuff off over the phone, then estimated it would take two trucks, four people and $4800 to move the belongings in my small (1200 sq ft) 2-bedroom condo. Scratch that one. Then, based on great reviews in Angie's list, I called Capital City. I talked with LaRae, who said their practice is to come to your home to inventory your belongings. She walked through my home with an expert eye, concluding that I needed one truck and two movers. She estimated the cost to be $1500, including $75 for packing my TV, 4% because I planned to use a credit card, $100 for keeping my stuff on a truck over the weekend, and a 10% discount for being a member of Angie's list. Other than the TV, I was paying only for moving; not packing. The movers arrived exactly on time on April 29. I was completely packed and all boxes were stacked in the garage. The guys arrived exactly on time. We walked through the house so they could see what needed to be moved, when we walked downstairs, they were each carrying something. There were no wasted trips, no standing around. It took only two and half hours, including the round trip from the warehouse to my house and to load the truck; this was 1-1/2 hours less than was estimated. They were to arrive at my new place in a Milwaukee suburb between 10 and 10:30 on May 2, which they did. Unfortunately, my seller was in a predicament.. His movers were supposed to pack him up and load the truck the day before, but they called and said they could not do it because the previous job took so long. He spent several hours on the phone (on a Sunday) until he finally reached someone in the company. The new plan was for them to arrive at 6:30 in the morning, and be out by 10:00. Instead, they arrived about 7:30. My seller still had tons of stuff for the movers to pack. His movers were astoundingly inefficient (I saw numerous times when one actually watched the other, they took a lot of wasted trips and were not coordinated in their activities), it took them 6 hours to pack the remaining stuff and load the truck--and it only filled half the truck. During that time, the rest of us stood around watching the show. Once the Capital City guys could actually move my stuff in, it took them only an hour and ten minutes to get everything off the truck and into the condo. The fact that my cost exceeded the estimate was due only to my seller's problems; otherwise, it would have come in well under the estimate, because my movers were so efficient. The lesson is to be efficient yourself and then hire good movers (like Capital City). I don't know how much of my seller's problems were due to his decisions and actions, or due to mover's actions, but it was clear that this was not an organized move and these were not experienced movers. If cost is an issue for you, don't try to skimp on who you hire and be sure to check references and/or Angie's list; experienced professionals will save you money in the end. Be ready when they arrive. I experienced both a good move and a bad one at the same time. Glad mine was the good one. Have your stuff inventoried by the professional mover, not over the phone. Then, after doing the best you can for yourself, hope for the best and stay cool, because you can only control so much.

Arrived on time and were extremely fast and efficient. They went so far as to grab our shovel and salt for dealing with weather at the new house. Remembered a majority of our furniture pieces as we walked through the new location in order to discuss layouts. When certain pieces didn't fit, they were more than willing and accommodating to move items to other rooms. Would definitely use again and recommend to others!!!

The estimator was knowledgeable and helpful and called on the moving day to verify that things were going as planned. The 2 movers arrived on time and completed the move in well under the estimated time. They were friendly, hard working, and professional. We will request them on our next move. There were no negatives. The move went very well.

No one would read the tome I could write about how fantastic Capital City Transfer was, so I will just say this: I have moved all over the United States and have moved overseas more than once over the past decades, and BY FAR working with LaRae at Capital City Transfer was the best moving experience I have ever had. Not one breakage, not one lost item, my telephone calls were answered promptly and potential problems solved immediately. In this crazy world where uncaring and greed has run rampant, it is a blessing to have people who actually CARE about others, and show it with their actions. Thank you, LaRae and Capital City Transfer!

The initial estimate was done very thoroughly - after going back and forth I elected to do all the packing myself and we moved some boxes ourselves to save a little money (with these changes the estimate was ~1600). The moving crew showed up on time, quickly surveyed the house and started loading the truck. They did a great job of working around the fact we were still packing the last few boxes (they even gave us a few boxes they had on the truck to help). Everything was loaded in about 3-3.5 hours, they then drove to new house and unloaded. Things were put in the final rooms and locations (well, as best as can be expected since I wasn't 100% sure on where we wanted everything). The crew was very professional and seemed to be having a good time (even though it was 90+ degrees that day). They worked HARD. We have not found any damage on any of the furniture or anything from the boxes - which is amazing (our previous two long-distance moves were not so lucky with furniture scratched, stuff crushed, etc). I would definitely use them again.

We were very pleased with the prompt, efficient service provided by Lawrence and Terry. They have a great working relationship and were mentoring a student who was a summer only employee ( nice job of training ). They were respectful of our property and wrapped things carefully. We had no breakage. The move was completed in less time that expected so our final bill was lower than the estimate. My husband and I did the packing and appreciated how easy it was to pick up quality heavy cardboard shipping boxes at the office in Verona. We then returned the boxes when empty so they can be used again and not end up in a land fill somewhere. Capital City Transfer had been recommended to us by a customer who moved in 2014 and was very satisfied with the service. I was glad to find this company on Angie's List and happy also to use the 10% discount coupon!

Scheduling was fine and they were very friendly. After the move, I discovered a few dings and careless damage to the furniture, but no major damage. It seems the packing wasn’t perfect.

The move went extraordinarily well, the team was ontime and very professional. Performed the entire move exactly on time. They provided free boxes for us to use, and even picked them up for us after we unpacked. They were all a pleasure to work with, and would definitely use them again.

They provided excellent service, both from the actual movers and from the office staff. They quoted several different weights centered around what we thought the weight would be. When the truck was actually weighed, we ended up paying less than any of the quotes which we had been given. Our movers, Jim, Greg, and Lawrence loaded the truck in Madison on a bitterly cold January day. No complaints, no rushing because of the weather, just friendly people doing a careful, professional job. When they were done, the driver, Jim, exchanged cell phone numbers with me so that we would not have trouble connecting at our destination in Austin. In Austin, they called two days in advance of their delivery day, and then arrived on time. Jim and Greg made the trip so we were working with people who had done the loading. Again, they were a joy to work with, and did a professional job. We haven't found any damaged items from the move. We strongly recommend this company.

They were excellent and did a fantastic job. We were really impressed at how respectful the packers and movers were to our belongings. They treat everything as if it were their own. They were very friendly and very efficient and it was an all around great experience.

Good news first: the movers were on time, professional, and moved my large treadmill without banging up my walls. Bad news: it took 4.5 hours and cost $537.28 to move one treadmill from the basement to the second floor. A third man had to be called to the job. I was not charged for his time, but I was charged for the hour that the two movers waited for him to arrive. When I set up the appointment I was honest about the size of the treadmill, that it was a very heavy weight and that it would need to be disassembled and reassembled; I provided the make and model number so that they would know what was in store. I was quoted a price of $115/hr for two movers and that they would charge for drive time, and they indicated a minimum price of 2 hours. I was charged for drive time on the front end and the back end of the move, even though the movers were going to another job in the area after me. Charging $115 for drive time is totally excessive. I recommend that if you use these movers for a similar type of job that you request a flat rate for a single piece or find another company that will give you a flat rate. The $537.28 I was charged included the 10% Angie's list discount. I was forced to use a credit card (because the move cost more than double what I thought it would), and they included a 4% charge for using a credit card. The guys who did the moving seemed to feel bad about handing me such an outrageous bill. The movers could not have been nicer or more professional, but no amount of nice justifies what it cost to move one piece of equipment up two flights of stairs. I've got sticker shock. I do think that this company would do a good job with a conventional move, but you'll want to get a precise estimate for the job. My movers were careful, and went to the appropriate lengths to protect walls from dents and scratches, but they need a much better way to estimate the cost for something like the job that I required. Had I known, I would have left the treadmill in the basement.

I had multiple movers come to my house to give me estimates for my move. Rolf from Capital City Transfer was the last of the estimates, and before he even gave me a price I knew that we'd end up going with him. He was extremely organized, and it was apparent that he had a lot of experience with all aspects of the moving process. Within a few days we had all of the estimates by email, and even though I expected his to be the highest, it was actually lower than the others. We were able to pick up boxes for our move at their Verona location. The only negative part of the whole process is that we had to make multiple trips for boxes. The first time they only let my wife take 25 boxes, then we had to go back for about 20 more. I can understand that, but Verona is a long way for us to drive, especially having to go twice. We did all of the packing, as they charge by time. The guys showed up right on time both days. They were very efficient and took care to lay down runners to protect the floors and anything else that they might bang up against. The guys were friendly and very easy to work with. They helped us put together our bed frames when we needed another set of hands, helped us set the mattresses in place, and helped me position our TV on the stand. An added bonus was at the end when we got the bill. With us having done all of the packing, our move was very quick and the final price was considerably less than the bid was. My wife and I were very pleased with Capital City Transfer. We received excellent service for an excellent price.

I could not have had a better experience moving. They arrived on time to load and to deliver to our new house and managed to move everything without any damage. The two guys traveling with the truck (Josh and Larry) were both great. I would highly recommend them for any move in your future.

Our move was accomplished with ease due to movers expertise, team-work and friendliness. Lawrence, Tony, Anthony and Lavelle were truly a force to behold. They represent how hard work should be accomplished. We would definitely ask for this crew again!

Everything went so well with this moving company. From scheduling the move on the day that I needed to the unloading of the truck, it couldn't have gone smoother! The 2-guy team showed up early to my storage unit and loaded up the truck in less than 30 min. They took great care in the furniture items by covering them in pads and securing everything in the truck. On arrival at my new home, they unloaded the items quickly and got them in the right rooms. All was done in under 2 hours! (Note: I had a 10x10 storage unit about 80% full, so there wasn't a lot of stuff and not much furniture.) They were very conscious of the time to ensure they wouldn't go over 2 hours. I highly recommend them for any local moving, and would seriously consider using them to coordinate a long distance move should I need to do that again.