Building Waters excels at complete plumbing, 24 hr service. We make exceptional repairs at reasonable rates, and work very hard to accommodate customers' individual schedules.
Business highlights
14 years of trusted experience
Emergency Services Offered
Services we offer
Full-Service Plumbing - Commercial & Residential
Services we don't offer
Excavating parts of a job, or the use of a pump truck/ jetter truck are not services we offer.
Description of Work: I purchased a "special deal" from Building Waters for hot water tank flush. I am not sure of the date of last contact. I called twice and both times were told to call late in the evening - around 10 p.m. I was never asked for my phone number nor was there any attempt to try to call me back during business hours. I do not feel 10 p.m. is "business hours" nor am I available to call at that time. This certainly has made me very cautious in using Angie's special offers. My first experience was so positive and this did not live up to the high quality I associate with Angie's List.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Response from Building Waters
I'm door to hear about this bad experience she had. I'll take the blame on this one. We've been so busy that I couldn't meet all the calls during day time hrs. Everyone in our company was working in excess of 60 hrs a week lncuding myself. I was trying to field alot of calls after hrs. Forgive me .
Susan H.
09/2015
4.0
plumbing
+ -1 more
unknown
Description of Work: Company reps evaluated the situation and recommended lining the chimney instead of a new power-vent water heater. My coupon code and payment was not needed.
Rating Category
Rating out of 5
Yes, I recommend this pro
ELOISE D.
08/2015
2.0
plumbing
+ -1 more
unknown
Description of Work: Had them twice. Second time replaced part Still not fixed.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$149
Response from Building Waters
She wanted us to repair a toilet that was brand new and some other plumbing company had supplied. Her plumbing is all old piping and house needs to be repiped to stop rust from continuing to jam up in the flush valve. This was explained to her and she doesn't want to spend the money at this time to repipe the house. There is nothing else I can do to her toilet until she repies the house and gets rid of that deteriorating water system she has.The last company who supplied the toilet said the same thing.
David P.
08/2015
5.0
plumbing
+ -1 more
Great
Description of Work: Plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Steven B.
08/2015
5.0
plumbing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$599
michael S.
07/2015
1.0
plumbing
+ -1 more
unknown
Description of Work: The hot water is on cold water side and the cold water is on the hot water side. The price was outrageous for the work that was done. They said the product they used for the Faucet was Moen but there is nothing on the product stating it.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Building Waters
The gentlemen hired us to repair a thirty yr old faucet. The plumber talked him into replacing faucet. The plumber ran to the supply house, came back and installed the new faucet. The plumber had a total of 3 hrs on the job with drive time getting a faucet , removing old faucet and installing new faucet, including the cost of the new faucet and the time the plumber had going back to the home and confirming that the hot was on the correct side and the cold was on the correct side. The customer was not familiar with the operation of the faucet and called to apologize for his pre assumption of a incorrect installation. The total bill was 270.00,that included the 50.00 Angies list coupon. Did he think 3hrs labor and a new, good quality faucet cost just 50.00 dollars? The plumber only charged him for one and a half hrs. The business lost money on this job and gave excellent customer service. The customer also had made three calls to our business late in the evening and they were also promptly responded to. Some people can not be satisfied. The customer would only have been if it would the service and faucet would have been free.
Amy K.
07/2015
5.0
water heater repair
+ -1 more
It was fine. They were in and out.
Description of Work: We had a hot water system flushed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
todd V.
07/2015
4.0
home remodeling, plumbing
+ 0 more
unknown
Description of Work: replaced some pipes under my kitchen sink . took a lot longer than I expected and cost more than i expected |
Rating Category
Rating out of 5
quality
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$325
Carol E.
07/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: They came to assess the situation and tell me my options. They were very friendly and professional and I plan to call them to do the work.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MICHAEL L.
07/2015
5.0
plumbing, water heater repair
+ 0 more
unknown
Description of Work: Flushed hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
TRACEY G.
06/2015
5.0
plumbing, water heater repair, water softeners
+ 1 more
unknown
Description of Work: I purchased a drake for an installed water heater for $799. On delivering, it turned out my heater was larger than what the deal covered. They recommended several options, and also made an estimate to replace my boiler/hot water system. This estimate required measuring all the radiators in my large home to determine adequate size and efficiency. They were very thorough, honest and professional.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Kristine S.
06/2015
4.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Paul R.
06/2015
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
Kathleen M.
06/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: I had them unplug my bathroom sink that drained VERY slowly. They also fixed the stopper in the sink, which was really nice to have done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Paulette M.
05/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: They replaced a drainage pipe beneath a stationary tub in the basement. The work was done in a timely, professional manner and I no longer have a wet basement floor!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cat L.
05/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: did well, very responsive, very prompt - but pricey .
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Susan R.
04/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: I was in need of a person that fixes a dishwasher, not a plumber. We decided not to fix the dishwasher,because it would be too expensive; and we don't use it enough.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Building Waters
This customer called us to set up a appointment however, after talking with customer, I tried to steer them in the direction they needed to go to resolve their plumbing issue. I told them approximate prices and options they had for there situation. They seemed like nice people and I wish them well.
Linda J.
04/2015
2.0
plumbing
+ -1 more
unknown
Description of Work: unclog my drain in the basement
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$195
Response from Building Waters
I have checked my schedule to follow up on this customer and I don't have her on it. I checked the day she claimed she had service and the whole month , just in case she had the wrong day. I can't comment due to I have no record of this work being performed. I even checked for a cashed check or credit card purchase.
Susan S.
04/2015
3.0
plumbing
+ -1 more
unknown
Description of Work: The young plumber came to attach a faucet that I purchased a the laundry tubs in the basement. I didn't look at it right away, but when I did I was very disappointed on how it looked. Instead of the on/off levers turning up, they turn down. I have to go between the pipes to get the end of the lever and turn toward me to turn on. Opposite of what it should be. I called the company and explained this. He sounded pit out that I was being picky, and started saying "if you want me to send this guy out again. ." I stopped him and asked if the handles ma be on opposite sides. He said they probably were, but they work don't they? He also mentioned to me twice that I purchased the faucet, and they could not guarantee what it looks like. If I had let them bring the faucet there wouldn't be any problem. As far as contact is concerned, I called a couple of weeks after the purchase and left a message to call me back to set up an appt. I didn't hear from him for a longer time than I would think someone that wanted work for his business should take. I wasn't in a hurry to have the job done, but I don't like feeling I'm being ignored. I just left the conversation - and faucet - "as is". I don't remember the day he was out here, so I'm leaving the date of this writing (sorry)
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$79
Response from Building Waters
Some customers purchase their own fixtures with the belief they will save money. That was the case in this situation. We can not warranty any fixture for good operation, that we do not furnish. She wasn't happy that there would be a additional cost to her, if we had to try to make her purchased fixture work well. All my customers are important to us and if she felt she was not important to us she is mistaken and I am sorry she feels this way. There must have been a break down in our communication or I missed something, however, if she wishes for me to come and try to make things right by her, I wish she would call me again and I would be more than happy to resolve her faucet issue . A additional cost will incur to the customer.
Donald B.
04/2015
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eriks K.
04/2015
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sam G.
03/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: Building Waters removed a powder room sink, the cabinet it was in, and our old toilet. A new pedestal sink and toilet were installed. Provision had to be made for the new sink by remodeling the old plumbing and preparing the wall to receive the new sink. The work was done professionally with very good results.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
jeffrey E.
02/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: Plumbing for a bathroom and it went well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Wendy R.
02/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: New faucet and opened a drain the bath tub
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Appliance Repair,
Sewer Cleaning,
Water Filtration and Softening,
Animal Removal,
Home Security Systems
FAQ
Building Waters is currently rated 4.5 overall out of 5.
Building Waters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Building Waters does not offer free project estimates.
No, Building Waters does not offer eco-friendly accreditations.
No, Building Waters does not offer a senior discount.
Yes, Building Waters offers emergency services.
No, Building Waters does not offer warranties.
Building Waters offers the following services: Full-Service Plumbing - Commercial & Residential
Excavating parts of a job, or the use of a pump truck/ jetter truck are not services we offer.