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Building Waters

Plumbing, Water Heaters, Drain Cleaning,

About us

Building Waters excels at complete plumbing, 24 hr service. We make exceptional repairs at reasonable rates, and work very hard to accommodate customers' individual schedules.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Full-Service Plumbing - Commercial & Residential

Services we don't offer

Excavating parts of a job, or the use of a pump truck/ jetter truck are not services we offer.

Amenities

Senior Discount

$25

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5200 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
7%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 126-150 of 200 reviews

Carol M.
09/2015
1.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: I purchased a "special deal" from Building Waters for hot water tank flush. I am not sure of the date of last contact. I called twice and both times were told to call late in the evening - around 10 p.m. I was never asked for my phone number nor was there any attempt to try to call me back during business hours. I do not feel 10 p.m. is "business hours" nor am I available to call at that time. This certainly has made me very cautious in using Angie's special offers. My first experience was so positive and this did not live up to the high quality I associate with Angie's List.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

Response from Building Waters
I'm door to hear about this bad experience she had. I'll take the blame on this one. We've been so busy that I couldn't meet all the calls during day time hrs. Everyone in our company was working in excess of 60 hrs a week lncuding myself. I was trying to field alot of calls after hrs. Forgive me .

Susan H.
09/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: Company reps evaluated the situation and recommended lining the chimney instead of a new power-vent water heater. My coupon code and payment was not needed.
Rating CategoryRating out of 5
Yes, I recommend this pro

ELOISE D.
08/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: Had them twice. Second time replaced part Still not fixed.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$149

Response from Building Waters
She wanted us to repair a toilet that was brand new and some other plumbing company had supplied. Her plumbing is all old piping and house needs to be repiped to stop rust from continuing to jam up in the flush valve. This was explained to her and she doesn't want to spend the money at this time to repipe the house. There is nothing else I can do to her toilet until she repies the house and gets rid of that deteriorating water system she has.The last company who supplied the toilet said the same thing.

David P.
08/2015
5.0
plumbing
  + -1 more
Great
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steven B.
08/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$599

michael S.
07/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: The hot water is on cold water side and the cold water is on the hot water side. The price was outrageous for the work that was done. They said the product they used for the Faucet was Moen but there is nothing on the product stating it.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Building Waters
The gentlemen hired us to repair a thirty yr old faucet. The plumber talked him into replacing faucet. The plumber ran to the supply house, came back and installed the new faucet. The plumber had a total of 3 hrs on the job with drive time getting a faucet , removing old faucet and installing new faucet, including the cost of the new faucet and the time the plumber had going back to the home and confirming that the hot was on the correct side and the cold was on the correct side. The customer was not familiar with the operation of the faucet and called to apologize for his pre assumption of a incorrect installation. The total bill was 270.00,that included the 50.00 Angies list coupon. Did he think 3hrs labor and a new, good quality faucet cost just 50.00 dollars? The plumber only charged him for one and a half hrs. The business lost money on this job and gave excellent customer service. The customer also had made three calls to our business late in the evening and they were also promptly responded to. Some people can not be satisfied. The customer would only have been if it would the service and faucet would have been free.

Amy K.
07/2015
5.0
water heater repair
  + -1 more
It was fine. They were in and out.
Description of Work: We had a hot water system flushed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Carol E.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They came to assess the situation and tell me my options. They were very friendly and professional and I plan to call them to do the work.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

todd V.
07/2015
4.0
home remodeling, plumbing
  + 0 more
unknown
Description of Work: replaced some pipes under my kitchen sink . took a lot longer than I expected and cost more than i expected |

Rating CategoryRating out of 5
quality
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$325

MICHAEL L.
07/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Flushed hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

TRACEY G.
06/2015
5.0
plumbing, water heater repair, water softeners
  + 1 more
unknown
Description of Work: I purchased a drake for an installed water heater for $799. On delivering, it turned out my heater was larger than what the deal covered. They recommended several options, and also made an estimate to replace my boiler/hot water system. This estimate required measuring all the radiators in my large home to determine adequate size and efficiency. They were very thorough, honest and professional.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Kristine S.
06/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Paul R.
06/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

Kathleen M.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I had them unplug my bathroom sink that drained VERY slowly. They also fixed the stopper in the sink, which was really nice to have done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Paulette M.
05/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They replaced a drainage pipe beneath a stationary tub in the basement. The work was done in a timely, professional manner and I no longer have a wet basement floor!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cat L.
05/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: did well, very responsive, very prompt - but pricey .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Susan R.
04/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I was in need of a person that fixes a dishwasher, not a plumber. We decided not to fix the dishwasher,because it would be too expensive; and we don't use it enough.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Building Waters
This customer called us to set up a appointment however, after talking with customer, I tried to steer them in the direction they needed to go to resolve their plumbing issue. I told them approximate prices and options they had for there situation. They seemed like nice people and I wish them well.

Linda J.
04/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: unclog my drain in the basement

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$195

Response from Building Waters
I have checked my schedule to follow up on this customer and I don't have her on it. I checked the day she claimed she had service and the whole month , just in case she had the wrong day. I can't comment due to I have no record of this work being performed. I even checked for a cashed check or credit card purchase.

Susan S.
04/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: The young plumber came to attach a faucet that I purchased a the laundry tubs in the basement. I didn't look at it right away, but when I did I was very disappointed on how it looked. Instead of the on/off levers turning up, they turn down. I have to go between the pipes to get the end of the lever and turn toward me to turn on. Opposite of what it should be. I called the company and explained this. He sounded pit out that I was being picky, and started saying "if you want me to send this guy out again. ." I stopped him and asked if the handles ma be on opposite sides. He said they probably were, but they work don't they? He also mentioned to me twice that I purchased the faucet, and they could not guarantee what it looks like. If I had let them bring the faucet there wouldn't be any problem. As far as contact is concerned, I called a couple of weeks after the purchase and left a message to call me back to set up an appt. I didn't hear from him for a longer time than I would think someone that wanted work for his business should take. I wasn't in a hurry to have the job done, but I don't like feeling I'm being ignored. I just left the conversation - and faucet - "as is". I don't remember the day he was out here, so I'm leaving the date of this writing (sorry)

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$79

Response from Building Waters
Some customers purchase their own fixtures with the belief they will save money. That was the case in this situation. We can not warranty any fixture for good operation, that we do not furnish. She wasn't happy that there would be a additional cost to her, if we had to try to make her purchased fixture work well. All my customers are important to us and if she felt she was not important to us she is mistaken and I am sorry she feels this way. There must have been a break down in our communication or I missed something, however, if she wishes for me to come and try to make things right by her, I wish she would call me again and I would be more than happy to resolve her faucet issue . A additional cost will incur to the customer.

Eriks K.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald B.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam G.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Building Waters removed a powder room sink, the cabinet it was in, and our old toilet. A new pedestal sink and toilet were installed. Provision had to be made for the new sink by remodeling the old plumbing and preparing the wall to receive the new sink. The work was done professionally with very good results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Wendy R.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: New faucet and opened a drain the bath tub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

jeffrey E.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Plumbing for a bathroom and it went well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

James S.
02/2015
1.0
plumbing
  + -1 more
See above.
Description of Work: SOLD OUT: $79 Plumbing Service Call, With 1 Hour of Labor-- We had 2 valves replaced for our ice maker service and humidifier. I thought the workmanship was fair, but it was kind of sloppy clean up. There were also extra charges and we're still disputing the bill. It was more costs time than actual time spent. We also never got an itemized list of parts.
Rating CategoryRating out of 5
$300

Response from Building Waters
This customer had us on site for three hrs plus 1 hr of travel each way. We didn't charge for travel , as we should have and we had over $90.00 of material costs. They loved our service until it was time to pay the bill. At the time the man was on site, the argument was not about the itemized invoice, the plumber would have explained the bill. The problem was the price. They thought the 5 hrs of time should have been covered by the coupon. The coupon was 79.00 service call with one hr of labor. The customer thought the service call meant work the whole job for $79.00. If that was the case, they should've had us build a house for that price. As for the poor cleanup? They customer didn't explain that they were hoarders. If they wanted clean up we would have had to order some 20 ft dumpsters. The customer didn't tell you that they hang up the phone on us every time we've called to resolve the issue and have not paid. These people are just poor quality people that wanted free work completed. We're in business to make money and a living as every other business. Angie please screen your customers prior to allowing them to use your service. We dont need or care to have customers like these people. The Job wasn’t as simple as they say it was. If it was that simple they could have done the job themselves. Besides the Diffcult Job, the plumber had to repeatedly move Furniture and Basement Storage Back and Forth to manuver to Do The JoB. Treadmills, Dressers, Boxes Etc. the customer was very Friendly until the invoice was given and then when he Tried to explain the invoice, They Kicked him off there property. I called them later that evening to follow up in a lite hearted, Happy manor, and the customer said that its F…. B….. and do not want to talk to me any Further on the matter. The customer hung up on me and will not answer any calls I was Literally on the initial call with them about 15 seconds. The Job was C.OD. I waited 60 days for some payment or response to calls I made trying to resolve the issue. After 60 days I washed my hand of the issue and sent it to collections. I pay 28% of any monies the collection agency collects. Now I really lost money on this Job. After it went to collections, we got a response From them and a check for $115.00. 115.00 is our hourly rate. I don’t have time for these Kind of people and now Im wasting more time on this 290.00. We had compromised on the original Price. As a Business owner of a service company I have Found that addressing their credit is the only thing that gets their attention. In any other industry, restoruat, Gas Station etc. this is a Felony. We try to do a good Job For customer however some just want everything For nothing. I’m Done with this issue please Donot contact me about this issue again.

Contact information

2101 Lathrop Ave, Racine, WI 53405

http://www.wisconsinmechanicalservice.com

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Water Filtration and Softening,
Appliance Repair,
Animal Removal,
Home Security Systems

FAQ

Building Waters is currently rated 4.5 overall out of 5.
Building Waters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Building Waters does not offer free project estimates.
No, Building Waters does not offer eco-friendly accreditations.
No, Building Waters does not offer a senior discount.
Yes, Building Waters offers emergency services.
No, Building Waters does not offer warranties.
Building Waters offers the following services: Full-Service Plumbing - Commercial & Residential
Excavating parts of a job, or the use of a pump truck/ jetter truck are not services we offer.

Contact information

2101 Lathrop Ave, Racine, WI 53405

http://www.wisconsinmechanicalservice.com