Response from Building Waters
This customer had us on site for three hrs plus 1 hr of travel each way. We didn't charge for travel , as we should have and we had over $90.00 of material costs. They loved our service until it was time to pay the bill. At the time the man was on site, the argument was not about the itemized invoice, the plumber would have explained the bill. The problem was the price. They thought the 5 hrs of time should have been covered by the coupon. The coupon was 79.00 service call with one hr of labor. The customer thought the service call meant work the whole job for $79.00. If that was the case, they should've had us build a house for that price. As for the poor cleanup? They customer didn't explain that they were hoarders. If they wanted clean up we would have had to order some 20 ft dumpsters. The customer didn't tell you that they hang up the phone on us every time we've called to resolve the issue and have not paid. These people are just poor quality people that wanted free work completed. We're in business to make money and a living as every other business. Angie please screen your customers prior to allowing them to use your service. We dont need or care to have customers like these people. The Job wasn’t as simple as they say it was. If it was that simple they could have done the job themselves. Besides the Diffcult Job, the plumber had to repeatedly move Furniture and Basement Storage Back and Forth to manuver to Do The JoB. Treadmills, Dressers, Boxes Etc. the customer was very Friendly until the invoice was given and then when he Tried to explain the invoice, They Kicked him off there property. I called them later that evening to follow up in a lite hearted, Happy manor, and the customer said that its F…. B….. and do not want to talk to me any Further on the matter. The customer hung up on me and will not answer any calls I was Literally on the initial call with them about 15 seconds. The Job was C.OD. I waited 60 days for some payment or response to calls I made trying to resolve the issue. After 60 days I washed my hand of the issue and sent it to collections. I pay 28% of any monies the collection agency collects. Now I really lost money on this Job. After it went to collections, we got a response From them and a check for $115.00. 115.00 is our hourly rate. I don’t have time for these Kind of people and now Im wasting more time on this 290.00. We had compromised on the original Price. As a Business owner of a service company I have Found that addressing their credit is the only thing that gets their attention. In any other industry, restoruat, Gas Station etc. this is a Felony. We try to do a good Job For customer however some just want everything For nothing. I’m Done with this issue please Donot contact me about this issue again.