Chimney Concepts

all went smoothly

unknown

The rebild was motivated by water leaking through the chimney and adjacent flashing. Chimney concepts erected scaffolding and tore down the chimney to the roof line. There was a 2 week gap between the demolition and construction of the new chimney. Larry Berg, the owner of Chimney oncepts, was very helpful with the selection of the color of the new bricks. New bricks were specially ordered and were shipped in from an out of state supplier. The rebuild took several days. The new bricks were not quite like the old ones in that they were all a uniform color and did not quite match the mottled look of the old bricks on the rest of the house. Larry stained some of the new bricks in a random pattern to match the older bricks. The match turned out good. The clean up after the job was good.

Excellent exprience. From office to quote to repair everything was explained thoroughly and work was done quickly.

Came out next day. Walked around the house to check for areas needing tuck-pointing. The individual who came out checked the fireplace chimney from inside, in basement and on roof. Told me that our chimney tiles don?t currently extend to top of chimney. Chimney top needs a different lip that extends out from the chimney and we need an animal cover.

Overall everything went very well. Work was scheduled about 2 weeks ahead of time. I rec'd a call a couple days before they were ready to start work. Workers arrived on time and were very clean and professional. One additional issue was discovered during removal of the tiles that was discussed and worked around in a timely manner. Very happy with the quality of work and responsiveness of this company. I will use them again without hesitation.

I was very satisfied with the service they provided. He did not try to sell me anything I did not need. The quality of the work was good. I will use them again.

Chimney Concepts was great. Called when cap was in, showed up when stated and cleaned up after job was done. Would highly recommend.

Arrived on time. Determined that chimney did not need cleaning and let us know, rather than doing unneeded work which would have added to the cost. Gave suggestions on how to improve the draw of the fireplace. Inspected chimney, including getting on roof to check. Informed us about potential future problem with top of chimney because of its design, but no need at this time to correct.

It went well. They were able to do it within a week of my call. Their price was significantly less than other chimney sweepers. They arrived on time. The first chimney was found to not need a cleaning. The second was borderline and and we decided to clean it. He was unable to go on the roof because of the new cedar shakes which are very slippery. Thus he cleaned it from inside. Unfortunately they will have to return to do the rooftop chimney inspection which was included in the price. He was very clean but his wet dry vac did spew tiny particles of black soot which I found later that day. They need to tell people this will happen. I could have covered everything in the room if I had known.

Having just moved to a new home we wanted to have the gas fireplace and chimney looked at to be sure there wouldn't be any problems when we used it. I was quoted at $229, which would be a cleaning and inspection. If the fireplace was found not to need cleaning I would only be charged $79 for the inspection. And that is how it ended up. The gentleman checked the fireplace and said they did not need to clean the chimney because it was a gas fireplace and it burned much cleaner than wood. He told us how the ceramic logs and the back of the fireplace box could be cleaned, or he could do it if we would like. He went on the roof and inspected the chimney. We were happy with the information he gave us and feel more comfortable using the fireplace now.

From the office representatives to the workers that came, I cannot say enough about their politeness. The whole crew is easy to work with. Even when we had an unforeseen problem (which they have agreed to fix), they were very apologetic and willing to make all necessary repairs. The price reflects this additional work to be done. The prices were competitive, and they even honored a coupon for Angie's List after the contract had been signed.

Chimney Concepts did a great job. They not only cleaned the chimney and fireplace while making sure no soot or debris was spread anywhere in my home, but they also pointed out some possible problems with the fireplace structure. They were knowledgeable, efficient and very helpful.

Everything seems like it is working fine. The worker was nice and called ahead. He did the work quickly even in snow. I would use him again.

The chimney was cleaned but when using it the first time smoke starting backing up into the room. We called them back out. They discovered that the turn in the pipe right behind the stove was plugged. They had to take the pipes apart and clean it out and advised that the fire must burn above a certain temperature in order to prevent this. Also recommended spraying a solution that keeps the pipes clean on the wood before burning it. They did not charge us anything extra.

Decent fireplace cap. They tried to use an "off the shelf" cap for the utility chimney and when it wasn't big enough they broke it in half and mortared the gap. Used non-matching mortar to repair fireplace chimney.

Overall I'm very pleased! The work took about an hour and he left with no mess. I highly recommend Chimney Concepts!

The two gentlemen who did the work were professional, meticulous, and clean. The demolition was so careful and quiet that my 16-month-old daughter, who wakes if a dog sneezes down the block, napped through 2 hours of it in a room that backs onto the chimney. Ryan the mason clearly enjoys what he does, and it showed in the work. He suggested a slightly different physical layout for the bricks, and it turned out looking much better than the original. He dotingly picked and placed each brick in a (successful) effort to match the original style and appearance of the rest of the house. The chimney looks great. For icing, they treated our yard like a national park: they were neat and orderly while they were here, and they left no trace of their passing when they were done, not a lick of garbage or mess. I've hired a fair number of contractors in my time, and that's a first.

They were on time. They told us what chemicals were being vented through one chimney. Gave us suggestions on what to do with our chimney in the future.

THEIR HONEST, THEY DO WHAT THEY SAY THEY ARE GOING TO DO. THEY TRY TO ADDRESS EVERYTHING TO THE CUSTOMER'S SATISFACTION.

The contractor called to let me know he was running late. He was thorough, explained what he did and why. He offered additional advice related to the chimney, and was able to provide information about firewood and fat wood that I requested. The charge was reasonable. I would use this company again.

VERY PLEASED OVERALL; SOMEWHAT LAX IN THE ADMINISTRATION AREA (WARRANTY CARDS AND FINAL INVOICES WERE NOT RECEIVED AND REQUIRED CONTACTING THE COMPANY AGAIN).

UNFORTUNATELY I CAUGHT THIS COMPANY AT A BAD TIME. THERE WAS A DEATH IN THE FAMILY THAT TOOK THE PRINCIPAL OUT OF TOWN. I DID RECEIVE A CALL EXPLAINING THE SITUATION ASKING IF I WAS STILL INTERESTED IN RECEIVING AN ESTIMATE. I SAID I WAS, BUT NEVER RECEIVED ANY FURTHER COMMUNICATION FROM THIS COMPANY.

THEY EVEN CLEAN THE GUTTERS WHILE ON THE ROOF!

THE ESTIMATES WE GOT VARIED SO MUCH IN BOTH WHAT NEEDED TO BE DONE AND PRICE, WE WONDERED IF THERE WAS SUCH A THING AS AN HONEST CHIMNEY REPAIR COMPANY. LUCKILY WE FOUND CHIMNEY CONCEPTS. LARRY IS A NO NONSENSE AND HONEST GUY. THE WORKMANSHIP WAS GREAT.