Chimney Concepts

Perfect. He did a good job, fast and didn't make any mess. Very professional;

Chimney Concepts does not respect their customers' time, does not keep their commitments and has little sense of urgency. I took a half day off of work to have a $6200 gas fireplace installed - I received a call from the installer minutes before he was to arrive to find out that he "couldn't make it" and that I'd need to call the office to schedule an alternative time. After chasing this down a bit, they did come the following Saturday, but couldn't finish the job because some electrical work remained. The electricians were supposed to arrive on December 21st between 1130 a.m. and Noon. As of 12:20 p.m., there was no sign of them and no call from Chimney Concepts. After calling them, at first I was told the electricians were "running late" and that they couldn't tell me when they'd come. After expressing my displeasure - I've given them over $6K and the job still isn't done - they managed to get an estimated time of arrival - 2 hours after they were supposed to arrive. For what it's worth, I'm still waiting for the Electrician. The people at this company are pleasant and nice, but the owners, who have yet to reach out to me, don't seem to place customer service at the top of their priority list.

Excellent job. We love the remote and don't know how we lived without it before as our pilot kept going out. Never had the fireplace cleaned before and will have them come in annually for maintenance. $390 for gas fireplace remote installation $75 for labor $219 for initial fireplace cleaning 10% senior discount

Stacy and her entire staff were wonderful to work with. We had an old 800 lb wood stove that the technicians removed carefully and without incident and installed the new one we purchased from Chimney Concepts. Everyone we worked with was so personable and respectful. The product is excellent and the price was too. We highly recomment this company.

Very well, they were patient with our selection process, timely in installation during peak season, the installers had difficulty with our custom sized existing fireplace, toiled all day and had to come back the next day with a particular part/fitting. They went up 3 stories to the top of the chimney to install the liner, accidentally knocked over decorative string lights and a light bulb broke but they were genuinely apologetic and it was obviously an accident- given the height of the ladder I'm surprised that's the worst that happened, I'd gladly take a broken light bulb, it looked like their lives were on the line up there! They were clean, patient with our pets and kids, professional, and most importantly our wood insert is FANTASTIC and we use it daily! Excellent, and we recommend them any chance we get.

Very well. Skilled, professional service. I recommend them for all chimney needs.

Great. We had a plumber in for some other work and he comments on their good job.

The technician was punctual, knowledgeable and answered all of my questions. Our chimney was repaired and the cap was replaced and the end result is beautiful and keeps the rain out! We have had compliments on their work from other contractors here to do caulking and roofing, if other contractors and two engineers compliment their work after they have completed it and left, that says quality to me!

I began a major renovation project that was supposed to take about six months. From the beginning of the project I wanted to install a specific Valor gas fireplace the was in keeping with my Victorian home. I downloaded the installation manual and provided it to the architect and the general contractor. A project that was supposed to take six months has painfully stretched out over two years. I signed a contract with Chimney Concepts and paid a substantial deposit fully expecting to be moved into my home within six months. The fireplace unit had to sit in the Chimney Concepts warehouse waiting for my incompetent contractor to do his portion of the work. There were at least to "re-dos" that my contractor had to do before Chimney Concepts could do their job and I'm sure installation took longer than normal for Chimney Concepts because of the general contractor. Throughout the project Chimney Concepts was more than professional. I am very pleased with the finished job.

Installation went fine in October 2014. Dan the installer was nice. In January 2015, the chain or wire going to the damper had no tension and did not open the damper. I called and scheduled an appointment to repair. Dan came 1/2 late and said he fixed the problem. The next time I went to have a fire, the damper would not open again. I again called and scheduled an appointment. Dan came again and said he could not find anything wrong, but said he oiled it. I had one more fire that winter and it worked fine. In December 2015, I wanted to have a fire and went to open the damper and it would not open. Called Chimney Concepts again and scheduled an appointment. When Dan came it opened. He investigated and found nothing wrong. Oiled it. Later in December 2015 I tried to open and it would not open. Called again and scheduled. I asked for someone other than Dan. The night before the scheduled appointment, I tried to open it and it opened. I canceled the appointment. January 22, 2016 I tried to open it and it would not open. I called Chimney Concepts on Sat Jan 23rd explained the situation and asked to have some other than Dan come out. The man who I spoke to scheduled an appointment with Mike And said that Mike would fix and show me how I can tell whether its opened or not. I told him that that was insulting to me That I can tell when the wire that the wire completely releases when opened He did not apologize ans scheduled the appointment. Mike cand and of course when he cane it opened he investigated and said that moisture can freeze and cause it to not open. I ask him to get me an estimate to put the old damper back. He said he would, but never sent me an estimate.

The men were professional and courteous. Very satisfied and would hire them again. I asked if they could do it in a certain time frame and they were able to order and install sooner.

We had a very challenging site and because of that, all other competitors, who came to our house, tried to sell us on a smaller unit. This was unacceptable to us. Larry visited and said though it would be tight, he thought we could go with the larger unit. The price they quoted for a "cadillac" product (with install) actually beat out (or was compatible) with mid-range/lower range products. The finished product looks incredible! We couldn't be more pleased! Larry and Jessie did an outstanding job installing the unit and Bentz Electric (who they coordinated with) were outstanding as well; very clean and respectful of existing space. We did have a minor issue in that the start to finish of the project took a bit longer (2-3 weeks) then originally planned or anticipated, but given that the final results were so satisfying, we can easily live with that. This is a professional outfit who were wonderful to work with at every stage (including dealing with all our upfront questions) and we couldn't be more thrilled with the end result. The fact that they can, and will, service things going forward is an added plus!

The back of my fireplace was broken. I fearedd I had an expensive and messy situation ahead of me. Chimney concepts answered my email within a day, they scheduled me three weeks out because they were so busy, however they put me on a cancellation list. Within the week I received a call they came late plastic out cut the fire board installed it and cleaned up perfectly with in an hours time. It only cost me $195! which was a major relief to me. Michael did not leave a trace dirt. He put plastic on the floor and went to work. I recommend these people highly. I will be coming back to them for new fireplace glass doors. Again the friendly professionalism was a welcome relief.

This is the third experience we have had with Chimney Concepts. They inspected our chimney upon purchase of our house, installed a new fire screen door, and most recently inspected and cleaned our chimney (maintenance). The technician was on time, performed a thorough job, and completely cleaned up following the chimney cleaning. The price was fair. We would use this company again, and would also recommend them.

Installation was delayed partially by high demand for gas inserts so we did not receive it on time. I don't fault chimney concepts, though since the manufacturer is to blame. Once installed, unit worked as advertised. Chimney CAP repair was delayed because of weather, again not the fault of Chimney Concepts. We like our gas insert!

I previously wrote an unflattering review of Chimney Concepts. After an inspection, they told me that I had a chipped tile and needed a new liner. We couldn't see any missing tiles and decided to get a second opinion. The next company that came out also did an inspection and even brought a camera with them to show me what they found. They said that all was fine and that my chimney passed inspection. We called Chimney Concepts and spoke to Larry, the owner. He came out this evening and spent quite a bit of time both inside and on the roof. Afterwards, he came back in with pictures and showed us a hole in the tile. It was far enough down and small enough that he said he was surprised that the technician even saw it. He went over every single part of our fireplace and chimney. It seems that when the house was built, parts of the chimney and fireplace were not built to code. I appreciated Larry's attention to this matter, and all the time he took with me. I would recommend them to friends and neighbors.

I did all my business with them over the phone. They were excellent. They gave me a great product with excellent service. Punctual and professionals.

They are very knowledgeable on what they do.

Couldn't have had a better experience. Top quality service and great price

Called their office and they scheduled the appointment to match a convenient time for me. The technician showed a little early, but called in advance to confirm it was ok. I had scheduled them for inspection and cleaning of the chimney. We moved in recently, so were unsure of the chimney's current condition. After a thorough inspection from both below and above, the technician proclaimed the chimney appeared to have been cleaned recently and not used since. They charged me for an inspection only. I am thrilled by their promptness, flexibility, and honesty.

They did a really nice job. They did a great job analyzing the issue, cleaning the chimney, and making the repairs. They cleaned up after they were done.

The technician was very polite, courteous, and punctional. Unlike the last company that we used these guys didn't try to scare us into believing that we needed thousands of dollars of repairs to maintain our chimney, while he suggested that we consider replacing our cap next year he provided an estimate that was about a third of the cost of the costs provided by their competitor.

The company I originally bought my stove from is out of business and I needed to find someone else to clean and inspect it for the upcoming season. I selected this company due to the great reports they had. And I was soon to discover, very deserving of them! Dan did an excellent job with the stove/chimney, was extremely friendly and thorough with his work. The stove worked great until January; the same recurring problem I had experienced prior was back, but without any correlation to what Dan did. He completely cleaned the stove again and tried to trouble-shoot the issues...at no additional cost! The stove worked great again for a few months but the same problem occurred. Larry, the owner and "guru' of pellet stoves, personally came out to try to figure out the enigma of why I was having problems. He spent 3 hours tearing everything apart with a "fine-toothed comb" to ensure the stove would work. He was very patient, knowledgeable and extremely understanding of the situation while I was getting frustrated due to the stove being so challenging...and, once again, he didn't charge me. He was able to get the stove functioning perfectly. Well, low and behold, a month later, the recurring problem reared its ugly head. Larry had contacted the manufacturer's rep and actually had him on the phone while here to try to figure all of this out. He made some adjustments to the controls and we're both keeping our fingers crossed that this time it works. I cannot say enough about this company, Larry and Dan. It's rare in today's world to have such consideration and dedication to taking care of a customer.They went above and beyond and are on my "Page of Happiness". I have..and will continue...to refer Chimney Concepts to anyone in need of their services. They rock!!

Dan came out to give me an estimate for a firebox repair and chimney cleaning. He was very professional and explained what I would need. He took measurements and said I would receive an email with the estimate no later than the next morning. I received the estimate that afternoon. I called a couple days later to schedule the repair/cleaning and got an appointment for Monday with Dan. Dan was great. He kept my living room very clean-even removed his boots at the door every time he came in. He replaced the firebox panel and cleaned the chimney. When he was finished, everything was cleaned up. He explained about curing the panel and gave me information about the chimney inspection. Since I was paying with a credit card, Dan said he would have Emily call from the office to get the payment information. Emily called a short time later. She was very friendly and professional as well. I would recommend Chimney Concepts to others for fireplace cleaning/repair.

They did a great job. Very knowledgeable - came up with a far better solution to an install issue then two other contractors I consulted and at a better price. I would highly recommend them.