Chimney Concepts

They did an excellent job and were very reasonable.

We were happy to find an insert that would fit in an old victorian fireplace that is very shallow. They helped us decide which unit to put into a newly built fireplace. We are very happy with all the fireplaces and use them often. The people at Chminey Concepts were very knowledgeable and they helped us understand what options we had and which were the best for our conditions and desired uses. We would definitely use them again if needed.

They were on time n neat clean very professional. They are even going to help me fix a fan system on one fireplace that thasnt worked in six years, since I moved into this house.

excellent - he did not even charge us a trip charge

They are superb. They came on time and did a really good job. They were knowledgeable. I was pleased with their service and demeanor. They cleaned up perfectly. They explained everything. The cost didn't amount to much. I would definitely recommend using them.

Overall, the experience with Chimney Concepts was positive. This was our first time using this company, and we were really happy with the results. Dan was scheduled to arrive at 9am, and called at 9 to say he would be 15 minutes late. He arrived at 9:15am and went right to work. Dan cleaned the primary chimney right away and identified that it was quite dirty. He also said we would likely need a new chase in the next 3-5 years. We had asked him to clean the other chimney, and he was nice enough to confirm this before doing so. Dan was professional, efficient and responsive to all questions. When initially quoting us a price, Chimney Concepts made a mistake and quoted us a price that was lower than what they had intended. They honored this lower quote when charging us for the work. This is a company that we will use again.

Very good! The serviceman (Dan) arrived precisely on time - a big plus- and immediately began the inspection. He pronounced our chimney (inspected visually) in good shape, with no need of cleaning. Same for the fireplace, and he advised me on repairing some minor cracks in the block. We have had a gas feed to the main floor fireplace, using it very little, and are looking to start burning wood. The basement fireplace, which we have not used in our 13 years here, was in good shape, but has some issues since our water heater is vented in it's flue. This precludes using it until we remove that vent. He explained the whole situation - apparently an unusual one - to me several times to make sure I understood the options. He also went on the roof and inspected the chimney and cap. Overall, very professional, accommodating, and informative. I thought it was a great value for $79 as quoted.

This is a classic example of a company doing inferior work and not taking responsibility in a timely manner. Although they are generally cordial, scheduling is difficult from their end. They have been here numerous times and not been able to fix a problem that evidently has existed since the initial installation in February. Communication is very poor- after months of waiting and paying out around $4000, we still have to call them to get any detail at all. No partial refund or other reparation has ever been offered by the company, and we are weary of having to call them for updates and wait around while they "fit us in", only to have the problem go unsolved. Hopefully we'll have it working before Christmas.

Work started a day later than quoted but job was done well and to quote. No surprises. We had record winds approximately 1 week after completion which tore off 1 shingle and they came and replaced it immediately under warranty.

We were not in any hurry so 2 weeks from date of call was fine. Arrived on time was very friendly. Got along well with our pets which was a plus. Very clean and efficient. Gave very helpful advice. Gave coupon discount without having the coupon. Price was about the same as other companies contacted. Excellent overall experience.

They came to clean and check the chimney. They said it didn't need it. We were having smoke smell in our basement when we have a fire. He covered our unused chimney for the furnace and said try that. Said they won't charge us but call it an estimate. Guy was professional and very nice. It turned out we need additional work we would call them. After a bit of confusion when we called them back it was scheduled. Mike came worked extremely hard and finished as told in a timely manner. Very professional and nice. I would recommend them.

The service person showed up on time, took a careful look at the chimney and cleaned out all the creosote. The work was done well and without a mess. I was provided with an estimate for additional work if I chose to pursue it in the future.

I don?t remember the price I paid, but they charged me for one chimney even though they inspected both chimneys and so I felt that it was reasonable. The person who inspected the chimney was very honest about what we did or didn?t need. He assured that our chimneys were safe after the inspection which wasn?t what we had heard from another company about one of our chimneys. So I appreciated his honesty. I had asked him specifically if he thought that there was problem with one and he described exactly what was wrong. He told us how we could find a remedy to the situation ourselves without having him do it and spend the money. It was pretty clean too.

Service overall was good. They were timely and easy to work with.

Chimney concepts did excellent work. We had them install a glass fireplace door and they cleaned after themselves before they left. They also came out to our house another time just to make sure they got the measurements correct. We will use them again for our fireplace/chimney needs.

Excellent service. Technician inspected chimney and installed the cap. Very professional. He was quick, but careful to protect our floor from dust. Would definitely call again. The cap has a warranty and if it comes off in a storm, etc. will be replaced free of charge.

They got backed up on calendar, but eventually showed up and completed the job in just a few days. The workers were onsite working for several hours on the 4th of July (asked my permission first). They were careful with the wood shake roof.

They met my expectations. They were very professional. They were prompt and kept me in the loop. Their prices were the cheapest of those I saw and the results were great.

They were very professional and honest.

Although the scheduled work date had to be rescheduled a few times due to weather and other previously scheduled jobs, the office staff was always pleasant and promptly called us to reschedule. When the work was done, the workers on site appeared knowledgeable. They were professional and efficient. They cleaned up well after the work was done. The chimney looks wonderful. We were able to use the fireplace all winter and have not had any trouble with leaking this spring.

Visited for an estimate, then scheduled the return date. Kept the workspace pretty clean.

Our technician from Chimney Concepts was punctual, clean and extremely honest about what our chimney/fireplaces needed. He informed us of missing insulation and told us we could easily take care of the matter ourselves for less. He did not try to con us, in any way, regarding the condition of our chimneys or flue liners. In the past, other chimney sweep service providers we have used, would try to scare us into having more work done lest we have a chimney fire. Our Tech from Chimney Concepts explained that our chimney posed no risk. Thank goodness there are still honest companies out there!!!

It went great. The guy was very helpful and knowledgeable. He did not make any mess in the house.

Service was fine. The service was completed within the estimated time, and the technician did a great job cleaning up. When we booked the appointment we were told the price for cleaning and inspection, and they were clear that if the chimney did not need cleaning, they would only charge for inspection. In addition, we appreciated the Angie's list discount.

Nate arrived promptly, was professional, and did a great job.