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Drucks Sudden Service

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Drucks is a full-service residential plumbing, heating, cooling, duct cleaning, and replacement contractor. Please check out our special Angie's List coupon for special member savings.

Business highlights

78 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, heating & cooling, residential service, drain cleaning, duct cleaning, rough-in & remodels of kitchen & bathroom additions, repair/replace gas & electric water heaters, boilers, furnaces, central air conditioners, and more.

Services we don't offer

Offer new construction installation & repair oil furnaces.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6155 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
11%
3
5%
2
6%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 151-155 of 155 reviews

nic H.
01/2012
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: called to have someone come take a look at our furnace and ductwork and was told there would be a $59 charge to send someone out. no free estimate?! I had Christiansen heating and a/c and had them come out for a free estimate :) they gave me a quote and were very friendly. I then called Drucks back to see over the phone what they would charge to install the furnace to compare with what Christiansen quoted me and Drucks told me that they would have to come in person and would do a free estimate. How unprofessional and disappointing.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Response from Drucks Sudden Service
Thank you for your feedback. We are disappointed to hear that you were not satisfied and apologize for the confusion. The original call that we received was a request for service. Therefore, the $59.00 trip charge is applicable. Drucks does provide free estimates. If the call would have been an estimate request, the trip charge would not apply. In addition, it is company policy to furnish pricing after completing heat loss calculations and seeing the situation first hand. We have found that customers appreciate having an accurate price that does not change due to unforseens that can occur with pricing over the telephone. If Drucks can be of further service, please let us know.

Scott W.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: Annual furnace maintenance. Great service from the technician, was very respectful and very punctual - arrived a few moments ahead of time, and got the job done in less time than expected! I also was very pleased with the ability to communicate & schedule via email.....helps not having to try and play phone tag! I will definitely use Drucks for future needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Drucks Sudden Service
Thank you for your feedback. We are glad to hear that our streamlined process worked well for you.

Gretchen S.
09/2011
4.0
plumbing
  + -1 more
See above
Description of Work: The bathtub drain corroded and leaked in the basement. The pipe was replaced with pvc pipe. We felt that the price was too high for what was done, however the job performed was good.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Drucks Sudden Service
Thank you for taking the time to post your comment about your service from us. I am so happy to see that you gave us an A ranking in Responsiveness, Punctuality, and Professionalism. Those are very important areas to us. I have reveiwed your work order from that day. I show that we repiped the tub drain all the way to the main stack and replaced the waste and overflow to the tub. I verified that we charged your visa a total of $581.70 for this service ($59 trip and diagnostic fee and $495 repair fee with $27.70 tax). We perform follow up and thank you calls after each service. I see when we called you on 1/13/11 we needed to leave a message. I sure hope that you felt comfortable calling us back to discuss this issue. Please feel free to do so now as well. We would love the opportunity to make sure that you are 100% satisfied with your service from Drucks. Thank you again. Enjoy your day.

brian L.
03/2010
5.0
heating & air conditioning/hvac
  + -1 more
very well
Description of Work: furnace went out , called and had a service man out within 2 hours, looked up my heating unit and found it was under warranty , went to get the part and installed that day. will use again for all my plumming needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Response from Drucks Sudden Service
Thank you, for taking the time to post these nice comments. It was a pleasure serving you. We were happy to process your warranty part for you (we are always glad when we can save a customer a buck.) We look forward to serving your plumbing and heating/cooling needs. Just to let you know, we can also help you out with any electrical issues too :) Enjoy your day. Thanks again.

Contact information

109 Curtis Ave, Neenah, WI 54956

http://www.drucks.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
6352

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Natural Gas Lines

FAQ

Drucks Sudden Service is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Saturday: Closed

Drucks Sudden Service accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Drucks Sudden Service does not offer free project estimates.
Yes, Drucks Sudden Service offers eco-friendly accreditations.
No, Drucks Sudden Service does not offer a senior discount.
Yes, Drucks Sudden Service offers emergency services.
No, Drucks Sudden Service does not offer warranties.
Drucks Sudden Service offers the following services: Plumbing, heating & cooling, residential service, drain cleaning, duct cleaning, rough-in & remodels of kitchen & bathroom additions, repair/replace gas & electric water heaters, boilers, furnaces, central air conditioners, and more.
Offer new construction installation & repair oil furnaces.

Contact information

109 Curtis Ave, Neenah, WI 54956

http://www.drucks.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed