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CT Refinishing LLC

Furniture Refinishing and Repair, Antiques, Cabinet Refacing and Refinishing,

About us

CT Refinishing, LLC specializes in refinishing and repair of pianos, antiques.

Business highlights

17 years of trusted experience

Services we offer

Piano Restoration & Refinishing, Antique Restoration, & Furniture Refinishing & Repair

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.886 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
3%
3
2%
2
6%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.6
Showing 26-50 of 86 reviews

John D.
04/2014
5.0
furniture repair
  + -1 more
Although their quote was too high for our budget at this time, it still was a reasonable price. When our budget can afford it. we would definitely call them. The owner was very friendly and professional.
Description of Work: Provide us with a quote for our refinishing project.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Response from CT Refinishing LLC
Thank you [member name removed], You could have just kept your coupon and we would have honored it when you were ready. I just seen you did a refund and that is fine too. Please keep us in mind when you are ready to go on with your project. Please feel free to call or email if you have any questions. Thanks again, Charles Turner CT Refinishing, LLC

Joan M.
03/2014
5.0
antiques, furniture repair
  + 0 more
The picked up the piece as I am senior citizen and was afraid to transport it. Since it cost more than my initial $99. investment, they picked it up and delivered it back to me for no charge. The table now looks great in my living room and has many memories for me.
Description of Work: Re-glued and refinished antique glass top table.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$349

Response from CT Refinishing LLC
Thank you for your review. Although we do offer the $99 coupon for $200.00 worth of refinishing, it can be more than $200.00 for the total project price. All projects are so different and can vary in price. I am sorry if you thought it was only going to be $200.00. That is why we give everyone a written quote and than you are aware of how much it is and there is no surprise costs. I am pleased you like it very much. We strive to meet and even exceed our customers expectations and want to give our customers a quality job for their money. If we can ever assist you further in any other way, please feel free to call Charles at anytime. It was a pleasure doing business with you.

MARY W.
03/2014
2.0
furniture repair
  + -1 more
Made initial contact with the provider but it seems like he did not want to do the work so i did not continue with the service.
Description of Work: Refinishing.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$99

Response from CT Refinishing LLC
Thank you for your feedback. I think we had a lack of communication here. I did contact you back within the two days Angies List requires. I asked for additional photos and a phone number to get in contact with you to discuss your project so we could schedule a time to come out. I never received any kind of communication back from you. It was not that we were not wanting to do the work, we thought you decided just not to do the project, or decided to wait a little while, or you found another solution to repair your damaged items. I am grateful for all feedback and reviews from our customers, but find it unfair that in your review you falsely stated we performed the work and then marked that you would never hire us again. We are on Angie's List, because we are an honest and quality company looking for customers that are honest too. I am sorry you felt this way.

Beth V.
03/2014
5.0
furniture repair
  + -1 more
I brought Charles a desk in MANY pieces and a few weeks later it was back together as good as new. I'm thrilled with how it turned out, and would definitely use them in the future.
Description of Work: re-glued a teak desk

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from CT Refinishing LLC
Thank you for your review. I am glad you liked how your project turned out, we did too. It was a pleasure doing business with you. Hope to see you again.

James H.
02/2014
5.0
furniture repair
  + -1 more
It went well - no more squeaks or flexing in chairs when you sit down. The deal was reasonable. I had a few extra chairs done above the deal and those were expensive.
Description of Work: Reglued old dining room chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Response from CT Refinishing LLC
Thank you for your review. It was a pleasure doing business with you and hope to do business again with you.

Richard G.
02/2014
5.0
furniture repair
  + -1 more
Let me know if another coupon is offered because I have another piece of furniture to be done.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CT Refinishing LLC
Thank you for your business. We will run another special soon. Usually every couple of months. I will get a hold of you when we do. Thanks again. It's been a pleasure.

Lissa H.
01/2014
5.0
furniture repair
  + -1 more
They did a beautiful job. I would not hesitate to use them again or recommend them to others.
Description of Work: I had them refinish the legs to my dining room table.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from CT Refinishing LLC
Thank you for your review and business. We look forward to working with you again in the future.

Michael H.
01/2014
1.0
furniture repair
  + -1 more
They refused to refund my $99. They did offer to refinish an item for up to a year. I'm through.
Description of Work: What they advertised (restoration) is what led me to purchase the service. What they provide (refinishing) is what they offered.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Response from CT Refinishing LLC
I am sorry there was some confusion for the coupon for the big deal. We do wood restoration, but not upholstery restoration. I know you were looking for springs and the metal inners of the chairs, not any work to the wood. We do have upholsterers we do work with, but that is not our specialty and did give you a couple of referrals to some upholsters we do work with. Also, Charles did explain several times , we could not honor that coupon for the upholstery because that is not our business, but gladly advised you on how to get a refund through Angie's List. Angie's List is the one you paid for the coupon and I know they would gladly refund your money. I am sorry we could not do business together. Please contact Angie's List for a refund. We want to see all of our customers and Angie's List customers happy and make sure you are satisfied too.

Jacquelyn G L.
12/2013
5.0
furniture repair
  + -1 more
Great! The refinishing was beautiful; table looks new again. They applied a coating that resists further 'abuse', like drink rings. All the people I contacted were friendly, as well as professional, and obviously competent. The table was done when promised and I am very happy with the work, especially that table is very special to me, sentimentally.
Description of Work: Refinished a 45-yr-old maple, square coffee table.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from CT Refinishing LLC
Thank you for your review. We look forward to working again with you soon. If you ever have any questions or issues please do not hesitate to call. Thanks again, Its been a pleasure! Charles & Tania Turner CT Refinishing, LLC

Bruce W.
10/2013
1.0
furniture repair
  + -1 more
It took a while for him to respond, but eventually we set up an estimate. He came out to our neighborhood in an old van. He and his wife sat out in front of our house for 15 minutes. I finally went out front. They got out of the van and introduced themselves. They looked at the table and chairs. He handed me an estimate for about $650. I informed that the estimate was shockingly high and my wife will call them to let them know if we want to go with the work. I ended up getting someone else to do the work for under $400. I feel like they just raised the estimate to try to make more money. It was just an odd experience and an outrageous estimate.
Description of Work: I purchased a Big Deal for $200 worth of furniture repair. He came out to give me an estimate.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from CT Refinishing LLC
I am sorry you felt it was an odd experience for you. We kind of felt the same way. We pulled up to you shutting the front door and your dog guarding the driveway until you come out to meet us. We had been dealing with your wife the whole time until we came out to give you a free estimate in our "'old van". I am sorry if this embarrassed you in front of your neighbors, because it was not a brand new van. We apologize for wasting your time, but we should have just kept dealing with your wife. From the start of the conversation, you were not interested at all in getting a quote, but quite disgusted that your wife wanted to restore her grandmother's table. After the comment of, "' It should be in the dump, and shes wasting her time and etc., we should have just said we would give your wife a call and just dealt with her directly as we have been. Clearly you were not interested in any kind of a quote and we regret not meeting with your wife. She was so very pleasant on the phone and we didn't mind coming out to take a look because she was so nice. I don't think the estimate was outrageous for a table that was in several pieces and 2 chairs that were also in need of of some woodworking and gluing, and clamping. We would still also have stripped, sanded, stained, and finished all the items and the time into the wood repair would have been hours on the table I believe people don't understand the time it takes to fix these items that we think of as simple, but it is time consuming. But you pay for the time and quality. It would have been better than buying it new from the store. So for all the work to complete this project correctly and with quality, the price was reasonable. I assure you if you contacted any of the other finish shops in town, you would have seen very quickly that our prices are no where near outrageous. Please contact Angie's List. They will gladly give you a refund. Again, I apologize that our meeting was not the best and that we could not do business together. Good luck with your project and I hope they complete it with the quality and satisfaction your wife is looking for.

Lois A S.
10/2013
5.0
furniture repair
  + -1 more
I was very happy with the service that he provided for me. He was very friendly and I had total confidence in him from the moment I dropped off the chair. He was professional and very easy to work with. I would recommend him to anyone. I will be taking more items to him to restore for me. A very pleasant man!
Description of Work: He fixed a broken leg on a old chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CT Refinishing LLC
Thank you for your review and we are so glad you were happy. We look forward to working with you again, It was a pleasure, Charles & Tania Turner CT Refinishing, LLC

MICHAEL M.
10/2013
5.0
furniture repair
  + -1 more
Charles did a great job; he is professional and a great communicator. Not only did he refinish my chairs but, since they lacked seats, he found someone to make seats and gave me multiple options in that regard. Handled this all himself. I would definitely use his services in the future. I used two of his Angie's Big Deal certificates, which is helpful.
Description of Work: Refinished 4 oak chairs and procured seats for them as well

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$485.76

Response from CT Refinishing LLC
Thank you for your review. I am glad you are happy with your final product. It was a pleasure working with you and hope to do some more future business with you. Have a great day. Charles & Tania Turner CT Refinishing, LLC

LINDA H.
09/2013
5.0
furniture repair
  + -1 more
When I first contacted this firm, I was impressed by how easy Charles was to deal with. He gave clear and excellent information about the location of the shop and the job was finished on time. I bought the table years ago for $99 on sale and really like its size and how well it stood up to use. I am delighted to have it back on the job and looking better than new.
Description of Work: Charles turned a very worn coffee table top back into a table that looks beautiful in my living room. The table was very worn and had scratches and deep gouges. It now has a lovely finish that allows the wood to show. I've had guests who noticed and commented very positively on the table's change in appearance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$234

Response from CT Refinishing LLC
Thank you for your business. It was a pleasure working with you and hope to do it again in the future.

eileen S.
09/2013
5.0
furniture repair
  + -1 more
Did an absolutely beautiful job! However, I used a $99 big deal coupon supposedly worth $200, and was surprised to learn I'd have a $55 balance due after I bought it and was committed... despite the fact that we picked it up rather than having it delivered afterward, which would have been another $50. Perhaps I just don't know what the going rates for furniture refinishing are, but this was a flat, level, roughly 20" X 40" table-top only.
Description of Work: Refinished top-only of moderately-sized coffee table

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Response from CT Refinishing LLC
Thank you for your business.

todd W.
09/2013
4.0
furniture repair
  + -1 more
I delivered rocker to place of business. They helped me take it into the shop. They understood my problems and concerns. We agreed on a completion date and that I would be notified when the work was completed. I was not notified by the time agreed upon. A week later I called them and a week after that the job was completed. The work done was outstanding and I will use their services again. But I am concerned that because the project was small it was a low piority for them. Maybe because I had a coupon.
Description of Work: tighten loose arm and varnish/stain rocker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$200

Response from CT Refinishing LLC
Thank you for your business. Looking to working for you again. I am sorry if you felt like you had a small project and yours wasn't priority. It just happened to be a very busy time when yours came in, but I strive to please all my customers with time of completion and especially my new Angie's list customers. I appreciate your business and it was a pleasure.

Lana N.
09/2013
5.0
furniture repair
  + -1 more
CT came to my house to pick up the piece, which I considered important, because I've had three back surgeries and am unable to lift heavy or bulky items. I personally think he did a wonderful job. I told him I didn't need the item quickly, and that I just wanted the job to be done correctly.
Description of Work: sanded and refinished an antique round table with gold/bronze feet and two gold/bronze lion face pulls for the drawers. He also secured the legs that had come apart from the table. CT Refinishing, LLC also adjusted the two drawers so they would open easily.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$284.8

Response from CT Refinishing LLC
Thank you for your business. It was a pleasure.

Jeni M.
09/2013
5.0
doors, furniture repair
  + 0 more
It went very well. These folks do excellent work on their refinishing and repair. Very pleasant to work with and will accommodate your concerns.
Description of Work: Refinshed wood doors. Repaired antique furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

Response from CT Refinishing LLC
Thank you for your review. It was a pleasure working with you. Call if you need any more assistance or other projects.

Kaye L.
08/2013
5.0
antiques, furniture repair
  + 0 more
Outstanding results. The chairs look great and are sturdy enough now for every day use. I couldn't be more pleased.
Description of Work: Refinished and re-glued 6 antique side chairs that are approximately 150 years old.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$600

Response from CT Refinishing LLC
Thank you. Hope to do future business with you in the future.

Peg M.
08/2013
5.0
furniture repair
  + -1 more
Great! He was very accommodating for drop off and pick up. He knoews his stuff and has a very genteel manner.
Description of Work: He removed the finish off a coffee table and an end table.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CT Refinishing LLC
Thank you. Hope to do business with you in the future.

ANN M.
08/2013
5.0
furniture repair
  + -1 more
I purchased a big deal from them and they were very nice but could not do the work for me. My situation had changed and I was not able to have them do the work.
Description of Work: services not performed.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from CT Refinishing LLC
I am sorry we could not do the work for you. In the future hopefully we can do business together. Best regards-

Kay B.
08/2013
5.0
antiques, furniture repair
  + 0 more
See above. Very responsive when we dropped off the table, giving us estimate as to what it would cost, and when to expect the completion of the job. Was 2 weeks ahead of date promised. Extraordinary service. Awesome work!
Description of Work: Wax or oil spilled on top of a couch table we had. They did an EXCELLENT job of matching the top with the rest of the table. WOULD DEFINITELY use them again. Have an antique table and chests I would like him to estimate refinishing. Extremely impressed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from CT Refinishing LLC
Thank you for your review. It did turn out beautifully. I hope we can do future business together it was a pleasure.

KATE C.
07/2013
5.0
furniture repair
  + -1 more
I can't find enough words to express my satisfaction with Charles and his work. The work done on the lid is perfect! He had perhaps a 2x2 piece of somewhat undamaged veneer to match. Due to the humidity, there were times that work was delayed, and Charles called to let us know that he wouldn't be able to get the lid to us as soon as he'd planned. So not only did he do outstanding work, he also kept us up to date on his progress. Awesome, professional, outstanding, and fantastic are the only words I can find to describe my impression of Charles & his work. I have a desk & chair that will need to be refinished eventually, and I will definitely use him for that project as well. I am absolutely delighted with the match between the lid & the chest. I was unable to remove the lid on my own, so he did it for me, and when he returned it, he reinstalled it as well. This was done according to an Angies List Big Deal coupon which was $99 for $200 worth of refinishing.
Description of Work: Refinished the lid of my cedar chest which had been damaged by water. I hadn't realized that water would seep through a terra cotta floral pot, and by the time we noticed, it had damaged everything down to the wood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from CT Refinishing LLC
Thank you for your business. Yes that lid did turn out beautiful. I am glad you are pleased with it. Again, Thanks again for the opportunity to fix your piece and make you happy with the outcome of the project.

MaryLee K.
06/2013
5.0
antiques, furniture repair
  + 0 more
Commodes held the ewer and pitcher for bathing in the bedroom. There was considerable staining from the water on the top of the commode. That's all gone! CT Refinishing did the insides of the the drawers and cupboard. Everything opens and closes better now. They also did the backside. They met my expectations and more. I was told six weeks, it was done in five weeks. Everyone I met, whether owner or employee, was professional and courteous. I always appreciate such attitudes.
Description of Work: Refinished my great-grandmother's bedroom commode

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from CT Refinishing LLC
Thank you for your business. I am glad you are just as pleased as we are with the outcome of the commode. I just try to treat each piece as my own and ask myself "" how would I want that to look in my home. '' The best I can""". Thanks again, it was a pleasure.

CLAUDIA K.
06/2013
5.0
furniture repair
  + -1 more
I purchased a Big Deal coupon intending to have CT finish a dresser that was already stripped. Part way through the first one, I added a second dresser - this one needed to be stripped and refinished. Minor repairs were needed on one. Both turned out excellent! Charles stayed in contact with me throughout the process and had me check the color to be sure it was exactly what I wanted. Even when one piece was done he had me stop by and be sure it was exactly what I was expecting (and would have redone it if I was not). Charles and his crew are craftsmen! They really are experts in matching color and finishing. The results are truly professional. I would not hesitate to use CT Refinishing again. The price was fair for the work.
Description of Work: Refinished 2dressers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from CT Refinishing LLC
Thank you for your business. Hopefully, we can do some more. It was a pleasure working with you. Best regards..

Edward B.
05/2013
5.0
furniture repair
  + -1 more
It was awesome. He did a great job. I am planning for him to do the upholstery for me now. He was accessible to me. He came out even if he was in the back room to check what I've had and he was very friendly. He guided me through everything and he called me when it was ready. When I pulled up, they knew I was coming, so one of the young men in the back actually came out and brought the chair in, and carried it out for me. And I could have handled it myself but they did it anyway. They showed me around the shop. You could say the place could be a little cleaner, but it is a refinishing shop. The price was probably fair.
Description of Work: We have been using CT Refinishing to repair an old rocker chair that was my grandmothers'. It is at least 60 years old and part of it was broken. You could pull the leg out and the little insert in the middle was pretty much torn and needed to be replaced. So he fixed the chair so I would be able to sit on it and he stripped the old finishing off and put new finish on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from CT Refinishing LLC
Thank you for your review. We appreciate all the feedback. It helps us be the best we can be and please our customers. I am happy you liked it very much. If we can be of any further assistance, please don't hesitate to call. It was a pleasure doing business with you. Thanks again, Charles & Tania Turner-Owners CT Refinishing, LLC

Contact information

W146S6450 Tess Corners Dr, Muskego, WI 53150

http://www.ctrefinishing.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Furniture Refinishing and Repair,
Antiques,
Cabinet Refacing and Refinishing,
Doors,
Piano Movers,
Furniture - Sales,
Piano Tuning

FAQ

CT Refinishing LLC is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: 9:00 AM - 12:00 PM

CT Refinishing LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, CT Refinishing LLC does not offer free project estimates.
Yes, CT Refinishing LLC offers eco-friendly accreditations.
No, CT Refinishing LLC does not offer a senior discount.
No, CT Refinishing LLC does not offer emergency services.
No, CT Refinishing LLC does not offer warranties.
CT Refinishing LLC offers the following services: Piano Restoration & Refinishing, Antique Restoration, & Furniture Refinishing & Repair

Contact information

W146S6450 Tess Corners Dr, Muskego, WI 53150

http://www.ctrefinishing.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
9:00 AM - 12:00 PM