Family owned and operated, award winning remodeling firm, Callen Construction was founded by Tom Callen and Phil Callen in 1986. A few years later they expanded into interior remodeling at the request of their customers introducing Kitchens & Baths by Callen, and opened an award-winning showroom. Since then, they have been improving the homes of their friends and neighbors throughout southeastern Wisconsin.
"We are proud of the many long term relationships that have been fostered with our remodeling customers. Our goal is to ensure the continuity of good relations over the life of our customers’ homes." says Phil Callen. "It is our personal pledge that when you select Callen for your remodeling investment, we will give you a quality project you will enjoy for many, many years."
Installer arrived on time 9:00 am and finished in about 2 hours as estimated. Good job.
Description of Work: Installed gutter topper on detached garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Callen Construction Inc
Thank you for sharing your experience with Callen on Angie's List. We appreciate you and your business. We always strive to give an exceptional and timely experience.
Robert G.
04/2014
2.0
gutter repair, remodeling, roofing, siding, replacement windows, home remodeling
+ 4 more
most of their work is by sub contractors. We had a bad experience after a good one with Callen. They replaced our siding and windows without a problem. Then we had them remodel our kitchen which changed my mind about them and made me doubt my decision that I even hired them. They pride themselves on repeat customers. After we spent roughly $60,000 with them doing the siding, windows, and then the kitchen (about $40,000) I noticed a small hole in our siding. Not their fault. But I asked them if they could fix it. They wanted to charge me $200. I found someone else to do it for free and it took him a whole 15 minutes. My thought was that we had the piece of siding, it only took 15 minutes, and since we spent so much money with them in the first place, they could of done that work just to be customer friendly. I will not do business with them again. Sad. Oh, and they give a $50 gift certificate when their customers refer them to someone else. Which before we had the kitchen done, we did. I had to ask for my $50 gift certificate after many months had past after our friend had work done.
Description of Work: new siding and gutters ($14,000), new windows ($10,000) in 2002.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$24,000
Response from Callen Construction Inc
Thank you for taking the time to inform us of the situation. We appreciate your past business, and would certainly like the opportunity to rectify any concerns that you may have. Unfortunately, the two projects listed were done over ten years ago, and we have no record of a service call to repair the damaged siding in our records. While our warranties specifically cover manufacturing defects of the product or workmanship errors, we usually try to accommodate extraneous circumstances such as the one mentioned, and I apologize if that was not the case. If you have any other future concerns regarding the project or warranties, or would like to discuss the situation personally, please don’t hesitate to call, as we would be happy to see what we can do to address your needs.
JACQUELINE M.
03/2014
5.0
replacement windows
+ -1 more
We love them because they did a real good job and they were clean. The price was really good for what we got.
Description of Work: Callen Construction put the windows in our house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
Thank you for sharing your experience with Callen on Angie's List. We appreciate you and your business. We always strive to give a A+ experience.
Lisa M.
03/2014
5.0
replacement windows
+ -1 more
Did most of the work in one day, including snow removal - returned for completion later
Description of Work: window replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Callen Construction Inc
Thank you for sharing your experience with Callen on Angie's List. We appreciate you and your business. We always strive to give a A+ experience.
James F.
03/2014
1.0
gutter repair, replacement windows, doors
+ 1 more
Callen use to be good. We contracted several projects to them roughly ten years ago. Since that time, they appear to have left customer service at the door. We managed to get a quote from them to replace several windows. Their quote was $500/window higher than the next competitor. When I pushed back to the Salesman, he was rude and condescending. They didn't get that business. I have since tried to get them out to repair house trim and a door they installed 10 years ago. I'm willing to pay them, but do they come out to give me a quote? No sir. They have lost all my future business. This is not an economy for arrogance. Maybe they will learn that.
Description of Work: Poor Customer Service
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
Response from Callen Construction Inc
Callen did work for [removed member name] in 2001 and 2002. We have since seen him in 2012 to provide an estimate for window replacement. The work was not performed. We have attempted to contact [removed member name]; we are currently waiting to resolve the issue regarding his repair work, we have no record of this request. Callen always strives to give an A+ experience, we are hoping to resolve this service issue soon.
Timothy J G.
03/2014
5.0
replacement windows, doors
+ 0 more
They were on time, responsive, competitive and did a quality job with qualtiy products.
Description of Work: Windows and patio door replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Callen Construction Inc
Thank you for sharing your A+ project experience with Callen on Angie's List. We appreciate your business, and value your review.
Kat G.
02/2014
5.0
replacement windows, woodworking
+ 0 more
I ended up not hiring them due to timing and resources on our end, not their fault. The project grew bigger than I imagined when we started discussions.
Description of Work: Callen was extremely responsive in providing estimates for windows, of multiple types (wood, fiberglass, full replacement) as I learned more about window options and narrowed down options to what I wanted in my home. The customer contact rep was polite, timely, and provided consistent, but not pushy, follow-up, to make sure I had the information I needed for a decision. My neighbor is using Callen for a bathroom remodel, and is also extremely pleased with their professionalism, communication and problem-solving, as issues surface through the project's milestones. They run a professional organization. I would not hesitate to consult them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
Thank you for sharing your experience with Callen on Angie's List. We appreciate your review and hope you will think of us for your future home improvement needs.
Michael L.
01/2014
5.0
closet systems, remodeling
+ 0 more
Everything went well and we liked the result. It really helped organize the closet better. We freed up an area. They are competent in what they are doing and we are satisfied with the results. They did a great job once they really figured out what they were doing. I think we were one of the first ones that had a closet done by them. But they were intelligent and the guy figured it out.
Description of Work: I have used a Big Deal for Callen Construction for the installation of a closet and organizing system.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Aaron N.
01/2014
2.0
contractors, remodeling
+ 0 more
I was told by the designer that replacing the door would cost a few thousand dollars (fire-rated). When I reiterated with her that the project did not entail replacing the door, but moving the door opening, she stated that it can be difficult to match up an existing door with a new door jam. I have carpentry experience, and in view of the fact that other remodelers expressed no concern about re-using our expensive door, I was quite disappointed. When I informed the designer that replacing the door was not an option, she essentially told me to have a good day. In other words, they were not willing to assist us even though she (or a carpenter) had no clear concept of the project and are apparently unwilling to find out more. I am also surprised I spoke with a designer and not someone with experience actually remodeling. While design would come into play after the context (and general cost) of the project became clearer, understanding what is being requested is paramount. I am extremely disappointed in the customer service and, as such, I cannot recommend this company.
Description of Work: I called Callen to discuss a renovation project for our home - garage entry remodel and office alterations mainly. In my conversation with a designer, we briefly discussed the project and what we wanted out of it.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
Response from Callen Construction Inc
Unfortunately [member name removed] it does sound like you were put in touch with the wrong person. I would be happy to set up a complimentary consultation with one of our exterior product specialists. Please call Callen at 414-529-5509 to set this up so we may help you with your project.
Robert W.
01/2014
5.0
siding
+ -1 more
Both workers were very professional, despite having to work in extremely cold and snowy weather. Job took longer, as many days they couldn't work due to the weather.
Description of Work: Took off old siding on house, and resided both the house and the garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$26,000
Response from Callen Construction Inc
We are happy to hear you are so satisfied with your siding project. Thank you for sharing your experience with Callen on Angie's List.
Angela K.
12/2013
5.0
replacement windows
+ -1 more
The contractor was very punctual. They were clean and efficient. The whole job, removal and installation, took only a couple hours; no more than 4. The window is beautiful and when my cats punctured a hole in one of the screens, they came out and replaced the screen at no cost. I have lifetime warranty on my window, even if its an accident. We also found a small fiber in between the window which they replaced in a couple days. The company was very thorough and did great follow-up. I am happy with their work.
Description of Work: Installed a large bay window. Removed old window and discarded.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Callen Construction Inc
Thank you for sharing your "A" window project experience with Callen on Angie's List. We value you, and appreciate your review.
Everything turned out excellent. I was pleased with his services and would recommend him to others. I really felt the workmanship was outstanding. I was very glad that I could count on them doing it the right way.
Description of Work: I hired them to replace all my siding, put in a new window as well as a door. He also installed a side light.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
We are glad everything turned out excellent. Thank you for sharing your "A" project experience with Callen on Angie's List. We appreciate you, your business, and value your review.
The workers did excellent jobs, were respectful of our home and privacy. The project manager was only a phone call away in case of a problem ---- and there was one in all the jobs done ? and often just popped in. All the work went smoothly.
Description of Work: Over the last 20 years Callen has done a variety of jobs for us including roofing, siding, bathroom, and windows. No matter what the job, Callen has always delivered quality workmanship and terrific responsive service. The last job was installing 7 windows, a bow window and a skylight. We have recommended Callen to others whom all were pleased. We recently took bids for a new roof (tear down) and chimney repair summer '13. This was the first time that we have found this company to be SO far over the other bidders that we couldn't justify the extra cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Response from Callen Construction Inc
Thank you for sharing your "A" project experience with Callen on Angie's List. We appreciate you, and value your review.
Danying R.
08/2013
3.0
remodeling, replacement windows
+ 0 more
Unfriendly staffs. I went there twice, both receptionists were ignoring me. Maybe they thought I won't have much money to spend on the remodeling because I look young. I would never go back to that place ever again.
Description of Work: I was trying to do the whole house remodeling.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
Response from Callen Construction Inc
[removed member name] we cannot recall these specific instances but you are right in saying it is unacceptable if our staff ignored you. Our front end process is to greet our showroom guests with a smile upon arrival, offer a beverage, and call up a representative to discuss your remodeling project. Please understand the reception desk can be very busy and high pressure at times. We do our absolute best to manage the phones, showroom visitors, and our daily tasks but at times it can get a bit hectic. I apologize if we did not greet you in a timely manner; I assure you we have never received this type of evaluation concerning our reception staff. Thank you for bringing this to our attention, we will learn from this experience. We did not collect contact information from you; we would like to speak with you to discuss these incidences further please call our office at 414-529-5509.
DEBRA A.
07/2013
5.0
siding
+ -1 more
Just too expensive and wouldn't commit to a fixed amount.
Description of Work: Received an estimate to replace a 2' X 6' section of cedar siding and fix damage from leak.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
We understand that cost does come in to consideration when evaluating remodel projects. We appreciate you meeting with us to discuss you project. Hopefully we will meet again in the future.
Nancy M.
07/2013
5.0
replacement windows
+ -1 more
They did a super job and we were extremely happy with the end result. The price was a bit higher than some of the other contractors - but the product they offered was much higher quality which is what we wanted. The windows are beautiful and match the house as if they were the originals. The installers were very professional - great job
Description of Work: They came out measured, ordered, installed, and stained our replacement windows
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Response from Callen Construction Inc
Thank you for sharing your "A" project experience with Callen on Angie's List. We appreciate you, and value your review.
Walter F.
07/2013
5.0
gutter repair, siding, replacement windows, chimney repair, home remodeling
+ 3 more
My experience overall went very well. It has been over a year since the work was done and the gutters are holding up great and still working just fine. We have had Callen do windows, sidings, roofing, chimney and bathroom remodeling work. They are great with cleanup and very responsive. We have always been pleased with them and will continue to use Callen in the future.
Description of Work: They put up gutter guards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
Thank you for sharing your "A" project experience with Callen on Angie's List. We appreciate you, and value your review.
Robert W.
07/2013
4.0
insulation
+ -1 more
Arrived on time on the date agreed. Viewed attic and provided thoughts on why insulation was not necessary. I thanked him and we said good bye.
Description of Work: provided cost estimate for adding insulation to attice
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
Thank you for sharing your consultation experience with Callen on Angie's List. We appreciate you, and value your review.
Jerry W.
07/2013
1.0
roofing
+ -1 more
He came out and measured my roof. Jotted done some figures and was to provide an estimate. Three weeks and still no estimate. No contact except a nice letter thanking me for giving them an opportunity to quote.
Description of Work: After I waited a week an estimate was to be done.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Response from Callen Construction Inc
(deleted member name) we apologize if there was a delay in communication and receipt of your estimate. I see that a Callen salesperson met with you on June 22 to measure your roof and discuss your project. A project estimate was then post mailed on or around June 27. There may have been a delay in receipt due to the holiday. (July 9th via a phone conversation with (deleted member name) he declined having us mail a second copy out.)
Laura B.
06/2013
5.0
roofing, chimney repair, sunrooms
+ 1 more
Overall, the work went very well. They were prompt in making all appointments. They clearly communicated their assessment that, even though they were quoting the roof, that we had a seriously deteriorating chimney (we agreed) and they wrapped the two projects together so that all of the work could be done within the same timeframe. They protected all of the plants and shrubs around the house while they did the work and they cleaned up very well. A few weeks after the work was done, the project manager came out and reviewed the project with us to make sure that we were satisfied with all of the work.
Description of Work: Applied a second level of shingles on our very large roof for ~ $17,000. Also, repaired and rebuilt chimney and sealed leaks at the top of the chimney for ~ $5,000.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Response from Callen Construction Inc
Thank you for sharing your "A" project experience with Callen on Angie's List. We appreciate you, and value your review.
JENNIFER N.
05/2013
5.0
decks
+ -1 more
Within 2 hours of my online request, Callen contacted me to schedule an estimate. They came out 2 days later. I really liked that they emailed me the bio of the estimator with the appointment confirmation. Tim came out and immediately cut to the chase. It is a big, expensive job way beyond the scope of what we're prepared to spend at this time. We have a 1920s home with a large front porch. To rebuild even with wood would be 20-30K. This still seems steep but on target with other verbal estimates we got from a mason. Tim spent time going over options and suggested ways we could approach the work as we are looking to put the home on the market. He suggested the best way inexpensive solution for our situation is to start with a home inspection prior to selling house to prioritize what must be done for sale. He estimated we could recoop 60-70% of our cost if we went ahead with rebuild. My spouse does not like to spend money on labor. However, he got a very thorough understanding of the work, time and skills necessary for the job to be done correctly thanks to Tim. Tim continued to spend time with us even though he knew we were unlikely to contract for the work. Callen had outstanding visuals on their web page as well. The customer service was excellent. If I had the money, I would most definitely use their services.
Description of Work: I contacted Callen on Thursday for an estimate on teardown and rebuild of brick/cement porch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Callen Construction Inc
Thank you for sharing your consultation experience with Callen on Angie's List. We appreciate you, and value your review. Good luck with the sale of your home. If we can be of any assistance please let us know.
Jianhua F.
04/2013
5.0
roofing
+ -1 more
They did a very good job. Their pricing was fair and the service representative was very informative. They did a particularly good job with the flashing.
Description of Work: They replaced the roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Callen Construction Inc
Thank you for sharing your project experience with Callen on Angie's List. We appreciate you, and value your review.
Sherry K.
04/2013
5.0
replacement windows
+ -1 more
I cannot say enough good things about Callen Construction. They have great employees, they hire excellent subs and they are just a wonderful company to work with. I would definitely hire them again!
Description of Work: We replaced 16 windows on our second floor and 2 windows in our kitchen. The upstairs windows were full replacements while the kitchen windows were casement inserts to replace existing double-hungs. The work started about two weeks before Christmas in 2012 and quickly morphed into additional projects which is why the job took so long to complete. The Callen folks were very patient and worked with us as we changed some things (and also took a 2 week vacation). That stretched the job out a bit (not their fault). All of our second floor windows had plaster returns (not casing around the outside of the inside window) which made the window removals & installations quite challenging. The installers, foreman & salesman worked with us, however, so that we could retain the look of the existing windows. We went with the Infinity windows because our old windows were wood and we wanted them to look the same. I was a doubting Thomas about the lack of need for storm windows, but boy, what a difference the new windows made! The subs that Callen had do the plaster repair and staining were outstanding. The window installers were accomplished technicians and they did an amazing job. They were cheerful, trustworthy, paid attention to detail and always cleaned up at the end of the day. I could leave and go to work knowing that everything was in their good hands. The installers worked around my schedule, were prompt, and called to let me know they were on their way. The foreman and salesman also followed to make sure everything was going well and that I was pleased with the work and with the progress.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Marion L.
04/2013
5.0
insulation, chimney repair
+ 0 more
The 2 guys they sent out were just tremendous. They crawled up in a very tight space in my attic for about 5 or 6 hours. I would recommend them to anybody. We were very pleased with what they did. I really liked that I got a follow-up call from them to make sure everything went okay.
Description of Work: They blew insulation in our attic. We went from 4" to about 24".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Callen Construction Inc
Thank you for sharing your project experience and recommendation on Angie's List. We appreciate and value your review.
Denise S.
03/2013
5.0
remodeling, replacement windows, home remodeling
+ 1 more
They like to take pride in their communication, but overall they have none. Workers did not show up on the day they were scheduled, and no one at Callen knew it until the next day when they finally called . Granted the constuction supervisor was injured, but I did not know that until I had called to find out where anyone was.
Description of Work: Callen did a remodel of our home, removing a wall between the living room and family room to create an open space to a 1970s ranch style home with very small rooms and a closed in feeling. They did an excellent job. The workers were professional, cleaned up before they left and made a major mess manageable. The finished result was beyond what I had expected. The whole thing looks original. They took care of the permits and provided release of all leans from subcontractors. I decided in the middle of the project to also upgrade the kitchen floor, counters, and sink. I really believe they made up for their low estimate of the remodeling by over pricing the kitchen update. I did go ahead with their kitchen update, even though it was over priced because of the convenience of having it done all by one contractor. On our orginal visit to their office, of course we picked out the most expensive counters and sinks and from there it was a negotiation mess. We could not afford our wishes, but ended up with an overpriced but very lovely kitchen. For a remodeling I would recommended them in an instant. For a kitchen redo, Home Depot or Lowes is less expensive and more likely to recommended less expensive alternatives. That is of course, if you have the time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$14,800
Response from Callen Construction Inc
Thank you for your feedback. We are happy you are enjoying your new open space and products. In response to your comment regarding our pricing. Our approach to pricing our products are the same for any and all aspects of a project. We often hear customers making price comparisons with the “Big Box” stores. We take great pride in setting ourselves above those type of businesses and strive to maintain a quality level of workmanship and service well after the products are installed. We back that with our Lifetime Workmanship Warranty. While the price difference may not be evident at first glance, it does becomes more glaring as the process is completed. As far as the our communication. We are disappointed that we fell short. We appreciate your comments and will certainly address how we can make improvements in that area. Thank you for taking the time to respond and letting Callen know how we can better serve our customers.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Siding,
Kitchen and Bath Remodeling
FAQ
Callen Construction Inc is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Callen Construction Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Callen Construction Inc offers free project estimates.
Yes, Callen Construction Inc offers eco-friendly accreditations.
No, Callen Construction Inc does not offer a senior discount.
No, Callen Construction Inc does not offer emergency services.
Yes, Callen Construction Inc offers warranties.
Callen Construction Inc offers the following services: Fiberglass Replacement Windows, Skylights, Siding - LP Products, Roofing, Trim, Patio & Entry Doors, General Remodeling, Home Improvements, Kitchen & Bathroom Remodeling, Gutter & Gutter Protection Installations, & Soffit & Fascia.
Repairs, glass replacement, handy-man services, additions, structural work, or new home building.