Callen Construction Inc

After my review, the project director did contact me and indicate the windows would be ready the week of Thanksgiving. Much longer than the original 2-3 weeks but with covid, I understood things may be slower. We set up the installation for 12-9 and 12-10. On 12-9, by 9am, I hadn't heard anything and called to check. The project manager called back at 9:30 to say he had left me a message rescheduling due to problems on a job, so it was moved to 12-10 and 12-11. I had no message or call from him. The installers did arrive on 12-10 but again, no work was being done so I asked if the windows were too big. They said yes. So, waited for project manager to come again, he was indicating the windows would fit but it sounded like fitting a square peg into a round hole and covering the problems with trim. I asked a retired window installer next door to come listen to the explanation and he agreed, it would be better to have windows that fit. I was told new windows could be ordered and ready the first full week of January. Having already waited 6 weeks for these windows, I asked for the money back. I used 40 hours of vacation already with no windows. The project director did contact me later that day and make arrangements to come show me why the current windows would fit. He came out, took off some trim and explained that the new windows were not inserts, they were full frame and the old 3/4 inch frame on all sides would be removed. This was the plan with the original installer but he wasn't available that day. So, arrangements were made to get the original installer back on 12-14 and 12-15. I had to have another family member there for it since I couldn't take any more time off work. I will say the windows went in, they look nice and seem very weathertight. The installers did a great job putting them in and cleaning up. They did indicate there would be some reimbursement for the time off . I will say the project manager really seemed unable to manage even a small job.

We were planning on doing a remodel with a complete demo on our bathroom (home built in1897 with some upgrades over the years but not up to code) We had a consultation meeting with Callen (one at their show room and then another at our home so they could see the bathroom) and they guaranteed us that our project would be about $35,000 (we explained we wanted tiled flooring and all new fixtures and the room gutted, and there may be issued behind the walls) We worked with a designer who was semi helpful, but always showed up late for all of our appointments smelling like cigarettes (very unprofessional). She was helpful by showing us new stores to go look at for tile, fixtures, and flooring but really did not help us many any decisions. "Its up to you its your bathroom" she kept telling us when we asked her opinion. She also kept pushing materials on us that we did not want like laminate for floor, when we clearly said we wanted tile from the start. Then when she presents us with the contract for the project was then going to be 53,000 which is way over budget and we still would have to pay extra for any problems they found behind the walls! When we asked for an itemized list broken down on exact costs and how they got to that number they refused to show it to us. We called and sent multiple emails asking for the itemized list, but they refused to release it. Overall paid $400 for an ok design who really just showed us some new stores so that is the only positive I have from this company.

It took a while to get on the schedule to have the work done. They had some turnover with the sales reps so I ended up speaking to 3 different people before the work could get scheduled. They did feel bad and did apologize. I was told the work would be 2 days but it end up being done in 1 day which was great. The gentleman I spoke to the day the work was done was very professional and able to answer all my questions. I would hire them again.

No one from Callen Construction ever called.

They did everything as expected. Nothing exceptional, but nothing back. I would recommend this company.

From beginning to end, our experience with Callen was a positive one. Marie, our designer, was wonderful to work with and had very helpful suggestions with our selections of products. Every work person was respectful of our home and cleaned up every day. This was a fairly large project involving removing closets, expanding bathroom and changing footprint of the shower and bedroom. The project manager called daily to let us know what would be happening the next day. We had a calendar given to us at the beginning of the project and it was adhered to. There was never a day that someone was not here working and it was finished in the the projected timeline. This was a terrific company to work with and we would definitely use them again.

Everything from start to finish exceeded our expectations.

Good sales and quoting. Lots of detail. Good timing for start and quick finish. Good quality and follow-up.

This is the 3rd project Callen has done at our home. Every time they are prompt, professional, thorough and neat. They offer excellent communication and follow-up.

They did an excellent job. I will definitely recommend them and absolutely use them, again.

The installers showed up on time, were very professional, answered all our questions and did an excellent and efficient installation. They also cleaned up any mess they made.

Can't say enough about the product and workmanship of the installation.

Callen Construction resided our house with James Hardie fibercement siding and put up new vinyl Mastic shutters. The results are beautiful! All of our neighbors have commented about how nice it looks. The work team was great: they arrived on time evey day, worked hard and did a fabulous, very professional job. All three of them were very nice as well. They took care of every detail, including covering small nail heads with matching paint. Their sales rep was also very pleasant and great to work with. He was very knowledgeable about the products he showed and suggested to us and gave us good advice. I highly recommend Callen Construction.

They were very knowledgeable. They are a good company. They came and they were prompt and they cleaned everything up they were really good.

Their installers were superb and attentive to all details. It was a great experience. Callen did a great job of installing our windows and a new entry door.

I'm purchasing a home and after the inspection I found out I would be needing a new roof, some siding work and possibly have some issues with the chimney. I called Callen to see if they could give me a quote as I will be needing the work done. They won't talk to me until I close on the house. I don't want to close on the house until I know how much the work will cost, which I can't do because I can't get a quote until I buy the house. This was not very helpful. Apparently Callen wants me to spend my money elsewhere. On the phone Barb mentioned it was a waste of time to quote these types of things.

great job and done quickly and efficiently! Everything was cleaned up and I love the windows!

good. however the door is leaking water along base of floor. water not draining into holes.

Called to get an estimate for a new roof from Callen because of their high ratings on Angie's List. Dan was the sales rep who came out to my house. He was on time and professional. However, right after introducing himself to me, he told me his estimate was going to be higher than any other estimate I received, even before looking at my roof. He sure wasn't kidding. The estimate he gave me was 40% higher than either of the other two estimates I received. High ratings or not, in my opinion he clearly did not want my business.

Excellent service and product from sales to end of jobs.

On time, kept commitment dated, excellent workmanship, sealed inside and out until job was complete, respectful, cleaned up so that you didn't even know work had been done.

We could not be more pleased. Perfect

Everything started out fine, the people who worked on our house were professional. When they got further into the project there was more rot than expected Callen contacted us and told us it would be an additional 3-4 thousand dollars. This was unfortunate but we understood. The work was finished in mid December, we called for an update on our bill and were told not to worry about it and to enjoy the holiday season. In January we finally got the bill and found our Callen had gone $8000 over their estimate on a project that was originally quoted at $6000. They had not communicated that we would owe any additional money over the estimate since they had told us about the extra 3-4 thousand so this came as quite a shock to us. They said the actual overages totaled $10,000 but they took $2000 off which was nice but it was still a crazy amount to go over. They were nice enough to meet up with us and go over the additional costs and all of the extra money seemed to be legitimate but it would have been nice to know about much, much earlier. They did take another $200 off the price during this meeting. The person we were dealing with told us he understood it was a lot of extra money and while they were not a bank that they would give us some leeway on how soon we needed to get them the money. We wrote them a check for the remainder of the original estimated amount and told them we would get them the rest when we acquired additional financing. A few days later we got a call from this same person saying that accounting wasn't happy about it and that we needed to get them the money by at least the end of March because that was the end of their fiscal year. A few days after that we got another call saying if we did not get them the money by the end of the week they would send us to collections. This was extremely unprofessional to tell us something one day and then threaten to send us to collections a few days later. I wish I could say our dealings with Callen ended there, unfortunately I cannot. When spring came around I finally got around to more closely inspecting their work. They had taken out these pieces of wood that sat between the rafter extensions and never had replaced them. This left our wall open and any sort of insect or animal could have easily gotten into our walls. When we called them they came out quickly and fixed the problem but we shouldn't have had to call them, it should have been done right the first time. Overall they did a horrible job when it came to communicating with us. The work they did on the walls looks great though. I would have given then a better rating for quality if they had not left parts of the wall open.

Great! work was excellent and timely.

I was extremely pleased with the whole process. Marie at Callen was so helpful with assisting me design my new kitchen. She listened to what I wanted and what my budget was and while she gave me multiple options, never tried to stir me in a direction I didn't like or in a way that would have us over budget. Steve was the project manager and he was extremely responsive to our needs and concerns. They pointed out things that were issues that we didn't even notice and were very upfront . I never felt left in the dark or unsure what was going on. It took a little over a month and considering they were basically rebuilding my kitchen I thought that was pretty quick. Especially since this was during the holiday season. We love our new kitchen! The only issues we had were that some of the non Callen people like the flooring guys did not know that that they needed to enter through the back door and did not have the lock box code. A minor thing. Also they recommended we get our appliances through Grand Appliance which we did. It did seem to make the whole delivery process smoother as they work with Callen and coordinated it all but three out of the five appliances we ordered were damaged or had issues and it seemed to be difficult to get resolved. Again holiday season may have added to that or we may have just been a fluke but I wanted to give as honest a review as I could.