Viking Plumbing

As stated above, the provider was contacted for an estimate on a bathroom remodel job. The plumber came to assess the work to be done, but without informing/obtaining approval from the owner, initiated pluming work on the bathroom and charged for the work. I was shocked to find out that work had begun and I was charged when I had not given approval for the work. After the "estimate" was provided, I called to discuss the terms but Taagen Plumbing said they would no longer service my address given that I rejected their earlier work. When I tried to explain that I had scheduled only an estimate and this was the reason I was disgruntled about the service, they continued to say they would no longer service my address and neglected to return my calls. I instead used Vince Ingrili & Sons Plumbing for the job and they were fantastic!!

The project went very well, when I called both to inquire about the work and schedule it I spoke with a person and not an answering machine or voice mail. Their service representative showed up on time (+/- 10 minutes) and was done in a matter of an hour or two. The sink was removed from the wall, the drain for the toilet was capped with concrete and the supply lines were taken back to the closest junction. He even took the time to sweep and vacuum up any mess then hauled away the debris. The laundry room was probably cleaner than he found it.

Taagen had installed a shower last winter, but we weren't really using it much until this year. I noticed that the water didn't seem to be getting truly hot. I was afraid that this might be one of the regrettable consequences of some historic "handyman" plumbing in my house and might not be easily fixable, but since I've had great experiences with Taagen in the past, I decided to give them a call. As it turned out, it was merely a question of adjusting a setting in the faucet, but while that sounds simple, it still took a little while to investigate and fix. I was just happy that this was fixable, so I was happy to pay whatever it was going to add up to, but it seems that they felt somehow responsible, so they ate the cost! Their rates are generally a little higher on an hourly basis, but every experience I've had with Taagen has been excellent. They are always prompt, professional, and extremely knowledgeable. It's very nice to work with people who you feel you can rely on.

We completely gutted a kitchen, added a 2nd floor laundry room and reworked three bathrooms. I had quotes from a general contractor and one of those retail kitchen places to do all the work. Wow, were those bids expensive! We decided to self-manage the project and hire out most of our own subcontractors. I had worked with Taagen in the past on smaller projects and they were always prompt and did great work. They were my first call when I needed a quote on this major remodel. They knew the questions to ask, helped me understand what was involved and then provided a very comprehensive fixed-bid quote. This turned out to be cost comparative to an hourly bid from another plumber--but without the worry of overtime or unforeseen hourly/billable problems. Our list of plumbing needs was very long (see below). But, Taagen delivered with amazing efficiency and wonderful results. They were flexible to work around other contractors and didn't get frustrated with some delays in fixtures not arriving as scheduled to the job site. I had a wonderful experience and would recommend them to anyone looking to avoid the contractor mark-ups and do remodels on your own with qualified contractors that won't take advantage of you. The Taagen's run a family business and they are efficient, resourceful, friendly, respectful and do very clean work. You won't be disappointed--if you have a problem, let them know and they will make it right! Taagen's List of Tasks Done at Our House: Remove a Wet Bar & Cap Sink/Drain pipes Remove an old Water Heater Remove an old Stove Gas Line Remove & cap old water pipes/sink/drain from old kitchen Install Power-Vented Water Heater Rework the Gas line for the Water Heater Clean a slop sink drain clog Install a Humidification water line Install water & drain pipes for a 2nd floor laundry Install an overflow pan and drain for 2nd floor laundry Install a dryer vent for the new laundry Pipe & replace a single vanity with a double sink Replace three toilets Replace a pedistal sink Install kitchen sink, disposal & filtered water line Install dishwasher Install gas line for new cook-top & hook up cooktop Install a new hose bib Re-pipe a showerhead

I was very pleased by Taagen Plumbing's quality of work and professionalism. They arrived on time, and quickly took care of the work. The worker removed all debris and cleaned up afterwards. He installed quality parts, and even replaced a water line that, while ok, could have leaked in the future. I highly recommend this company and actually already hired them to take care of another problem we've had (a slow tub drain.)

The service was great, the plumbers are knowledgable, experienced and pleasant. They get the job done quickly and efficienty.

My experience with Taagen was not great and I will probably look for someone else next time I have a plumbing issue. Scheduling an appointment was fine, though they had no availability until the following week. I was asked if I would like a call when the plumber was on the way, and I said I would. The appointment was made for an 11am-1pm window. On the day of the appointment I made sure to be home before 11 and got no call before the plumber showed up, at 12:50pm. I had three leaky faucets, which I indicated when making the appointment: one on the toilet, one in the bathtub, and one outside the house. I indicated to the plumber that the outside faucet was my primary concern as the leak was worst there. He got to work in the bathroom right away and I kept out of his way. He did stop for a phone call or two (relatively short and seemingly work related, but I don't think that time was deducted from my bill). About 2 hours later, while fixing one of the toilets, he said that the toilet in the other bathroom started running as well and asked if I wanted it fixed. I told him to go ahead, but that I was getting concerned about the amount of time the job was taking, especially since he has not yet started on the outside faucet. So he called in another plumber, who came to work on the outside faucet, and it turned out to be a relatively easy fix. The plumber was done at about 3:20pm, so with parts (and even after the Angie's List discount) my bill was much higher than I had anticipated. I should also note that the bill was sent to me later; when the plumber left all I got was a business card and I was not asked to sign anything, which I found a bit odd. The plumber indicated that the faucet in the tub was difficult to fix because it's old, and I don't know if it would have taken another plumber just as long, but I definitely did not anticipate the amount of time the job would take (in all I had to be home from 11-4, so most of the day). The worst part, however, is that the tub faucet was not fixed. It started leaking again shortly after I took my next shower, and I waited a few days to see if the leak would improve but it got worse. So I called Taagen and they were willing to come fix it without a further charge but said that they'd have to call me back to make the appointment. When I did not hear back for a day or two, I called again, and then got an appointment for a few days later. The same plumber showed up and spent some time (probably about an hour) on it. When he was done the faucet seemed to still be leaking, and when I asked him about it he said that's the best he can do with an old faucet like that, which I did not find very satisfactory. He then said that maybe they can call the original manufacturer for parts, so I asked that they do that and get back to me. I never heard back from Taagen, but thankfully the leak did stop eventually so I paid my bill. Perhaps it was my fault for not getting an estimate up front (not that I was offered one), and the leaks were eventually fixed, but given the rates they charge and the experience I had, I will likely look elsewhere next time.

I had water leaking from a door frame & ceiling over the weekend. I called Taagen, who has a weekend answering service & they had someone call me back within minutes. This alone was a big deal as I called a number of plumbers, most of which still haven't called me back. The on call plumber told me the weekend rate, which was high & I'm sure is normal, so he said before he came over & had to charge me, he would help me trouble shoot. He told me a number of things to check out & then called me back a couple hours later to check in. It turns out that it wasn't a plumbing issue, but an A/C issue. I was so thankful that he had me check first, otherwise I would have been charged $195 just to be told I needed to call an A/C repair company. The plumber was so helpful & really cared about not charging me unless he really had to. I appreciate that kind of concern & will definitely call Taagen when I do need a plumber.

The plumber was punctul

the work on the palmer valve saved me 2500 bucks. The work was exceptional craftmanship

Taagen were very prompt and completed the work within a couple of hours. The plumber was very professional. The price was on the the higher side but I am not overly familiar with what the going rate for plumbing jobs is.

I was surprised how quickly they were able to get someone out to do the work. The removal and installation went very smoothly, we were happy with the fixtures they recommended and provided, and the whole thing was faster and easier than expected.

Called on Friday for a non-emergency clean-out of my main sewer line. they arrived on Monday morning, right on time. Two brothers, so they could carry the snake equipment downstairs together. They both stayed about 90 minutes. They flushed out the floor drain and really did a thorough job of snaking the main line.They had to use an extension, since the run was nearly 100 feet long. They used several heads to cut roots, etc. They cleaned up well after themselves. It was a fixed fee, regardless of time, which was a bit more expensive than some, but they did not rush, and did an excellent job. I have used them before to install a new water heater, and a few other jobs, and will continue to use them again in the future.

Great! No problems. Very personable, prompt, tidy, etc.

.I used them about 2 months ago. They installed a toilet. They were punctual. They were great. They were professional and reasonably priced

They were very helpful and their price was right. The providers were very knowledgable and professional.

The plumber was able to come fairly soon----the next day---when others were not available as quickly. He was punctual and thorough. I have no complaints.

We have used Taagen plumbing in the past and were satisfied with their services until this week when I had an experience which will keep me from using them ever again. Water was leaking from my ktichen sink into the basement so they came out and told me it was a clog. They fixed it and the plumber told me to put a pan under the sink in case there were any residual leaks. I made a bad mistake of NOT TESTING it before he left. I went back to work and when I returned, there were multiple leaks whenever I turned the water on which filled up the pan very quickly. This has never happened before so I call Taagen and the admin assistant informed me that I would need to pay for any additional visits. I went back and forth were but then decided to give up since I found the experience so aggravating. Today, my husband got back from a business trip and told me that the seal on the faucet was also broken. Granted- it's an old faucet but it is in much worse shape since the plumber came out. I hope Taagen figures out a way to improve their customer service since it was initially a good company to work with... Note that we also just spent $1,100 with them and they still would not budge...

Excellent service. I called in the morning and they came out early afternoon.Replaced a pipe and shut off valve to the dishwasher. Great cleanup after the repair

The woman scheduling apps. Gave me incorrect information about the warranty on my faucet. I did not feel that she was honest. I ended up fixing it myself with encouragement from the woman at Hme Depot customer service.

Our 11-year old disposer started to leak water from the bottom whenever turned on and eventually when any water built up in the grind chamber. A little research told me the grind chamber had probably corroded through. I bought a new disposer online but since we were having issues with both kitchen faucets, I decided to call a plumber to have all the work done at once. I checked Angie's List and called several plumbers for quotes but since we'd used Taagen before and had good experiences, we hired them. The plumber arrived shortly after the 8 am appointment time and immediately covered the floor with cardboard before getting to work. After checking to make sure all of the new disposer's parts were there, he went about removing the old disposer. While it was out I asked him to check all lines and connections under the sink which he did happily, thoroughly but quickly. The new disposer went in without issue as it should since we were replacing one InSinkErator (Badger 5) for another (Evolution Excel). He then tackled the main faucet which I thought had a bad diverter. He found the real problem and replaced the damaged part. Last was the hot basin c*** that supplies hot water to our mobile dishwasher and had been leaking slightly on occasion. When he was finished rebuilding it, it was solid and worked smoothly without a drop of water anywhere. He walked me through the work he'd done, explained the features of the new disposer as well as some of the idiosyncrasies other owners had experienced and packed up. All the product literature and spare parts were neatly set out on the counter and our stainless sinks were spotless. Overall, he was professional - friendly, informative, respectful and efficient. In and out in no more than an hour, fifteen minutes. We couldn't be happier. We will definitely call Taagen again.

The lady who answered the phone was very nice. They were able to get a plumber here the next day. The man who came was a pro, did the job quickly and it was done right. We would definitely use them again.

They are very professional. They know what they are doing, and they do it efficiently. I had used them about a year ago for a house that I was selling. I am a realtor. An elderly gentleman had moved out of his house and into a nursing home, and he had some plumbing issues. I needed a plumber that could do it. I already did a couple of plumbers. I found Taagen on Angie’s List, and I figured I would give them a try. They came in considerably lower than some of the other contractors, and they did an excellent job. So, that is when I decided I would try them in my own home also.

The lady who answered my call at Taagen Plumbing was friendly, helpful and set up an appointment for an estimate. Matt was on time, for the estimate, he told me exactly what he would have to do to replace the pipe and water valve for the water meter. He told me how much the job would cost. I agreed and told him to do the job. He returned at the appointed day and time. Matt called the city to shut the water off at the street level. He waited for the city workers to come, and while he waited, he started working to get a head start on the job. Matt was friendly, polite and answered all my questions satisfactorily. Very professional!

Julian came out on very short notice to take care of our clogged kitchen drain. We live just down the block from them so it was an easy trip. He took apart and cleaned out the drain, and took apart the dishwasher air gap to make sure nothing got backed up into there. He also did an excellent job cleaning up the area after the work was done. Everything went very smoothly and the price was reasonable.