Response from Solatube Brighter Concepts Ltd
Dear Member, First I want to personally apologize for what happened, sounds very frustrating. Today, I was just made aware of your letter and all four of us that work in the office from 8:30-4:30 M-F were very, very surprised by what you said because we are here during those hours and we are also very particular about answering messages if we aren't able to pick up the phone. This is all very perplexing but obviously something happened and we are going to work even harder. After reading it I immediately looked you up to call you, I found your home in Hawks Meadows Sub-division, Pewaukee but couldn't find a phone number. Since 1994, we have installed 10's of thousands of Solatube Tubular Skylights and take very much pride in our customers relationships and service. This is all we do and the reason for are success comes from a combination of having the best product on the market and doing are best to give excellent customer service. Your report truely isn't a reflection of my business and my employees. It is very concerning, something obviously went wrong and I urge you to call us again. We are open 8:30-4:30 M-F and we meet numerous people by appointment on the weekends. If you would like to call my cell the number 414-412-4450, you can reach me directly when we are closed. I look forward to your call, Keith Johnson Presedent-Solatube_Brighter Concepts LTD