SMOOTH SURFACE TILE & STONE

see above..

Overall, I am very happy with the outcome of the tile. Ryan was very timely in his start time and was able to complete the project about a week past his original estimate. He worked full days daily while he was on the job and did even come on a couple of Saturdays to help stay on track. Even though we discussed in detail the layout of the project, I did have an issue whereby he installed some of the border tiles in an awkward fashion. I asked him to reinstall them a different way which he did with no problem. However, I had to pay for the replacement tiles as a result. I would have expected if there were any questions along the way that he would ask first before setting the tiles (it wasn't like he was at the end of the project). The other issues I experienced were regarding pricing and clean-up. I had brought Ryan in after a bad experience with a contractor who abandoned the job 1/2 through the tiling of the basement. In Ryan's original estimate, it included clean-up from the previous tiles laid as well as physical removal of the tile from my property. However, after signing, he "underestimated" the amount of work for both, so I personally ended up spending about 6 hours cleaning up myself to avoid "additional charges" as well as I had to then pay for a dumpster service when he originally told me he would remove on his own. In addition, since I had to have a new concrete sub-floor laid, there were 3 rooms which I did not have the concrete poured which resulted in them needing transition pieces. Even though the original estimate was based upon those 3 rooms not being poured, at the end of the project I found myself being subjected again to additional charges to finish the transitional pieces (which I ended up taking care of myself). Lastly, I assumed sealing of tiling was something which was done as part of a tile installation job (I had a smaller room in my house tiled a few years ago and it was part of their installation with no additional costs), however, bad assumption on my part--additional charge for that. In summary, Ryan's quality of work is great, however, he does a poor job of estimating total costs.

Ryan was very professional from start to finish. He was accurate and timely in his estimate. He completed the work on time. The new tile floor looks beautiful. We are extremely pleased with his work and would recommend him highly.