SMOOTH SURFACE TILE & STONE

it didn't, quoted 21 ft tile install, customer provides tile & grout, estimated 3 days labor total about triple the price expected. job actually measures 18 ft !!

Ryan was very responsive and quick to schedule an appointment. He offered DIY solutions to our water leak first, which I appreciated. We decided it would be best for Ryan to handle the repair. He squeezed us in. He was on time and finished the job in the amount of time he indicated. I would use him again for any repairs.

We are very happy with the job that Ryan did in tiling our back hallway. We used slate 6" x 24" tiles in a herringbone pattern so this was not a trivial job. Ryan recommended and we used an uncoupling membrane to make sure the tile and grout stays crack free as the slab may settle. The job also needed a section of the floor to be leveled. Ryan was very professional in helping us understand what needed to be done and presenting a contract with a change order when necessary. Communication in a construction job is so important and Ryan is very easy to communicate with. He was super helpful in steering us to the best products. He even recommended a cabinet shop here in Milwaukee that we ended up using because they were the best option for what we wanted. Ryan will be a go-to resource for us in the future if we have additional tiling needs.

Ryan did an outstanding job. Our backsplash and porch look great. He also did a nice job of cleaning up when done. We could not have asked for a better job and the prices were very reasonable. Thanks a lot.

Ryan stopped after 2 or 3 days and told us to get a plumber because he could not attach the new fixtures. We were not happy with how the new tile looked and debated what to do. The job looked amateurish. The issues were: 1) He had not centered the tiles on the wall properly around a window. Instead of spacing the tiles uniformly, he had random narrow strips of tiles, which created a hodgepodge look. 2) He'd also made a niche by hand, and it was too small and badly made, not the standard issue niche. 3) We realized that his lack of planning was also going to require using an extremely narrow strip of tiles along the edge of the tub. 4) He asked us to provide the grout with no specifications, and when we did, he said it was the wrong grout. We asked him to come over and discuss. He became angry when we asked if he could fix any of it. He left and said that he could only come back in a month and a half, and that was our fault. In the meantime, we had no shower or sink in the bathroom. He upped the price from the original 1500 to about 1900 because of the wood repairs behind the tile. At this point, we decided to get another opinion and found another tiler from Angie's List who came out and corroborated our feeling that the job had not been thought through. We engaged this tiler for the job. He started from scratch and did a professional job. At that point, I wrote to Ryan, asking him for an estimate of what we owed for the work he did complete. He claimed that we owed him the entire amount, even though he had not completed the baseboard tiling, approximately one third of the wall, and any of the grouting, Because this was unreasonable, I sent him a check for $500, for the work completed. He returned the check, said that we had to pay his bill in full, and threatened to take us to court.

I contacted Ryan on August 8th at approximately 2:00pm and he agreed to meet me later (6pm) to discuss the job. I was very excited, as we made contact and his schedule allowed a same day estimate. He never showed up, didn't call, a complete no show. I was very disappointed!

In the beginning of deciding between redoing an entry way with tile or refinishing the hardwood floors. Called Smooth Surface based on their reviews. I told the service provider that I didn't want to waste his time and that I was just in the beginning decision making of this process. I asked for a ballpark estimate of how much such a project would cost so I could establish whether tile was in my budget or not. He sounded generally confused and in an accusatory tone told me that I should just keep calling other providers until I get a price I wanted. I tried to explain that I was just trying to be sensitive to his time and that if he wanted to come give an estimate, that would be fine, but I may not tile the entry way at all. He sounded p***** and told me he couldn't help me and hung up on me. I understand if he didn't want to give a price over the phone, but then he should have come over to discuss the project and give an estimate. At this point, I think I may just go with hardwood floors.

They did a perfect job. I have used him before. He is efficient on time and does good work

work was dome promptly, completely and to my total satisfaction

I was very impressed with the entire interaction with Ryan. He responded quickly to setting up the initial visit to give the estimate. He returned phone calls and e-mails promptly and was very professional in all my dealings with him on this project. He did the work with a great deal of attention to detail and cleaned up after the work. His estimate of materials was exact and there wasn't any wasted materials. I am very happy with the results. He did a great job. I would highly recommend him to anyone.

After completing the installation of new cabinets and counters in our kitchen, we contracted Smooth Surface to install a glass tile mosaic backsplash. Ryan returned my initial inquiry within a matter of hours. We were able to agree on an estimated cost and schedule via email (which was super convenient). Ryan stopped by one night a few days before the job was scheduled just to make sure the project could be completed on time/budget. He showed up on time and was very professional. All checked out and he was back a few days later to start the project. Again, Ryan was on time and professional while doing the installation. He completed the project in two days and I must say, it looks fantastic. The cuts are all straight and smooth, all outlets and switches in the backsplash area were built out, and the grout work is clean. Our house was built in 1919, so the walls are...less than perfect. Ryan took the time to build out the walls in areas there was warping with extra layers of thinset. The backsplash Ryan installed is definitely the focal point of our new kitchen. I would highly recommend Smooth Surface to anyone looking for tile work. Definitely worthy of the A rating.

He did perfect work and cut the price down for me. He was always on time and very neat.

Ryan did a fantastic job. He was always on time and was great to work with. The bathroom looks like a million bucks!

I have an old claw foot tub that was surrounded and tiled in. The tiles on the deck were coming loose and needed to be replaced. Other contractors all wanted to do a complete remodel costing thousands. Ryan was able to do what I needed, tiling around the curves of the tub. The job was done well and for much less than a remodel. Ryan was very professional and the job was done well.

Looks good,Ryan did a nice job. Keep it up.

We contacted Ryan on a Friday asking for an estimate on re-grouting and replacing broken tiles, and redoing silicone seals in four bathrooms. He came to inspect the site on Monday, checked out some other tiled areas (front hall granite floor tiles with old grout), answered questions, and submitted an estimate that afternoon. He was able to come on Thursday, arrived promptly at 8am, stayed most of the day and completed all the work we had discussed. The results are neat and professional, blending seamlessly with the old tile work. We would definitely use him again!

The whole process went well. He was timely in responding to our call, always showed up when he said he would, and completed the work in the time frame he indicated. The job was simple, was done well and kept simple, and cost contained as we desired.

Ryan did super work and the floor looks great. He showed up when he promised, completed on schedule and cleaned up when the job was done. This young man is a pro who understands the meaning of good service.

Ryan was fabulous! He did a ceramic tile repair that I had put off for a long time because I did not know who to call. zi found him highly recommended on Angies list so I gave him a call and he was able to fit in the repair the next day. Ryan arrived promptly and impressed me with his knowledge, professionalism and reasonable price. He works quickly and efficiently. Overall it was an A+ experience. I am recommending him to all my friends for big tile or stone jobs - or small repairs.

It went awesome! I called him on Wednesday and i didn't have the tile to replace it with. I sent him a picture of it, he went to the store, picked one out and came 2 days later to replace it. It was a perfect match! I really liked that he came out to do such a small job. I would definitely use him again.

I was most pleased with the entire experience. Very professional--timely--efficient-- cost was most reasonable would recommend for any job. This one involved a slate floor with uneven pieces----not the usual "tile" job

Ryan took his time and was easy to work with. I found him to be careful and professional. I will use him again for further work.

Ryan did an excellent job in all aspects from estimating to installing to cleanup. Would not hesitate to use Ryan again. Would recommend Ryan to anyone.

Excellent. While he was out of town when I called, he returned call upon his return. Fit me into his schedule easily as mine was a small job. Came back soon after to do the bathtub. He also provided a very competitive quote to replace the entire tile shower which we may do when we redecorate.

Ryan was very easy to communicate with--he was polite and professional. He was able to start work on our new basement bathroom within a week, and finished in 5 days (includes drying time). We thought his work was excellent,and he provided us with helpful information about installing the tile, etc in the bathroom. he helped problem solve a few issues..all around a great experience. We would hire him again in a heartbeat. Not to mention--he's a really nice guy. He was even kind to our very fearful/probably sometimes annoying dog.