Security Glass Block Inc

From start to finish this company was professional and courteous. Everything in the estimate was made clear including the dimensions and layout of the glass blocks. Samples of the types of block were provided for me to choose from and a walk-through inside and outside the house was done to see if there might be any complications. I was given a courtesy call the day before the installation and the workers arrived on time. The installation was complete in about 2 hours and the basement floor was left cleaner than when they came. I would recommend this company to my friends without hesitation.

The original installation of the 7 glass block windows went fantastic. They cleaned up after themselves and we were very happy with the windows and installation. When I initially called Jim to obtain an estimate about replacing the damaged window, he was very honest and upfront. The basement contractor's work was horrible and Jim wanted to ensure that we knew that they would do the best they could to clean up the mortar staining and that it might not look exactly the same as when they initially installed the glass back in 2007. He also was honest in telling us that the glass had changed slightly since 2007, but the slight difference did not deter us. The window was replaced and we are very happy with the results. We highly recommend Security Glass Block!

The quality was good and they were responsive. I don't think we had a problem with their punctuality. We would definitely use them again.

Our old windows were inoperable and, as a result, filled with cobwebs and other debris. I did a lot research and went back and forth on whether to hire Security Glass Block or the other top-rated glass block company on Angie's List. SGB uses silicone between the blocks and the other company uses a traditional mortar. You will read pros and cons about each - some people swear by one and not the other - but it really comes down to personal preference. After receiving estimates from both companies within $20 of each other, I decided I loved the clean look of SGB's windows and scheduled installation for a day when I could work from home. The two-person crew (an older man as well as a younger man who seemed to require direction) arrived as scheduled. I walked them through the interior of our basement, indicating where the vented windows should go. One of the guys took me to their truck and showed me one of the new windows before installation - beautiful! They set about removing the old windows, frames and debris and then installing the new ones. The job took a good 4.5 hours from start to finish. I overheard one of the guys comment to the other that "...if every job were like this one, I'd be dead." They obviously worked very hard. My only disappointment is in the mortar that was used to set the windows into place. The SGB website compares pictures of a competitor's window to their window and writes "Their Window: The company that installed this window slopped mortar all over the brick fascia. This could have been easily avoided had the installers simply masked the brick prior to tuckpointing the mortar...Our Window: At Security Glass Block, we carefully mask the brick fascia precisely to avoid the type of mortar staining shown above, which is common with some of the other companies." It is clear that the brick on my house was not masked off prior to mortar application, as it is quite sloppy. I recall the installer informing me that the mortar would dry to nearly the color of the existing stone surface of our home, but that was not the case. I have not contacted them about this, but I am confident they would fix it if I did. Some mortar was also smeared on the basement floor and not cleaned up properly. This is why I gave them a B for professionalism. Other than these details, I am very happy with the new windows. It is amazing how much light shines through to the basement now. The new windows are beautiful, and I would most likely hire Security Glass Block again.

Great, crew cleaned up after themselves and were very efficient, very pleasant.

Everything went really well. It was pretty easy to go and see the product in the showroom. We were able to set up a date and got the order delivered quickly. They came on time and did the job in one day. They cleaned up after themselves fairly well.

The process went well from quote to installation. The area in the basement where the work was done was left in a clean manner.

They did a great job and the glass block looks really nice, but I was a little upset because they cemented the Aluminum siding window corners in. I did call and Jim explained why they did it and explained that when I have the siding replaced that they would come out and remove the corners if needed. I let him know that I removed the corners and that they could come back out and redo those areas which he agreed. They will bend over backwards to help please the customer.

We signed the contract on a Friday and the windows were installed on a Tuesday. They came at the time scheduled and finished at the time scheduled (approx 3 hours). They did an excellent job and took the time to show me how to work the vents before leaving.

They came out to estimate the job the day after we called for the estimate. We received the estimate in the mail almost immediately. We were able to schedule the work for the next week. They were able to come in and install 7 windows in 3 hours and completely clean up after themselves. Everything went very smooth. We would highly recommend them to anyone!

Very responsive. Scheduled time for them to come out and measure. They showed up on time and were able to have the window made and installed within a week.

Very professional, prompt, did what they said and when they said they were going to do it. I just decided not to spend the money. Would use them again.

Everything was great. They came in at budget, were here for a short time and did the job quickly and professionally and under our budget. Courteous, professional workers who answered many questions.

They arrived on time, had a bit of trouble removing the old glass block window, so they needed to break it, with some verbal frustration they were able to remove the old window and put in the new window in. They cleaned up very well on the outside of the house, except they didn't paint the trim that they replaced, and small pieces of glass were still inside the bathtub and shower door track. They were extremely polite to me, my neighbors and my dog while performing the job. They kept me posted throughout the process and seemed very enthusiastic about what they do.

Excellent. Working with Security Glass Block was a very good experience overall. They were professional, responsive, and prompt. They completely removed the old windows and the clean up was so good there was not a trace remaining. They even added some concrete around the windows where the wall had old cracks. The new windows look terrific! I would recommend them to others.

They did an AMAZING JOB. Jim is very professional and does a great job. My next door neighbors just got theirs done using a different company and it looks terrible! I am so happy I chose security glass block instead- the windows are centered with minimal cement around the outside, whereas my neighbors window has 3 inches of cement around the outside and an off center window. At first I couldn't decide which kind of glass I wanted, so Jim even let me borrow a few blocks to take home for the weekend to think about it! When they installed my milk chute- there were some scratches on the glass- I asked them to replace the glass but due to the location of the blocks they gave me a discount instead.

Excellent. They came out and replaced the windows in one day. They came back the next day (when it was warmer) to finish caulking the windows.

They were able to come by with no one home and take all measurements. Mailed a quote a few days later to the house. We decided not to use this company because they use a silicone joint instead of a mortared joint, plus their bid was higher by $130.00. Our existing glass block windows have mortared joints. We have used them in the past for a previous property and they did a good job.

We were exceedingly happy with this company. The workers were professional and did a good job of installation. When they arrived at our home to do the installation, it was discovered that the estimator had made an error and only given us an estimate for 7 basement windows when in actuality there are 8. This is something that we hadn't picked up on either. So, while other windows were being installed, the 8th window was quickly assembled back at their headquarters and driven over to our home with no time wasted. When it came time to pay, we were charged for only 7 basement windows. We had fully intended to pay for the 8th window. We feel the error in the estimate was an honest one, but Jim insisted that it had been an error on their part and therefore we would not be charged. What outstanding customer service!! Very unusual in our experience. We would highly recommend this company and would use them again in a heartbeat!

Removal of the old windows & frames went rather uneventfully, but the crew seemed to have difficulty getting some of the pre-assembled block windows to insert & fit properly around the uneven lannon stone exterior. A few windows required power chiseling away about an inch of the concrete block pad at the bottom of the opening, which was unexpected as a sales rep measured all the windows a few weeks ago. While wrestling with the installation of one window a young installer stepped on a storage shelf below the window and broke it (I probably should have removed the shelf & its contents prior to their arrival), repairing the shelf required replacing the brackets (a minor task that I did myself). When all the cementing & caulking was completed, all the new windows look and work great! Happily, the crew did comply with my request to insert a short length of 3/4" PVC conduit next to one window to allow cable & telephone wires to easily pass into the house (previously these wires ran through the frame of the old window), otherwise the wires would have been cemented & caulked into place. The result looks very good and allows wiring changes for future upgrades and maintenance.

Jim Coster is the new owner. When the work was originally done, 2 years ago, they should have glazed the mortar around the windows, so that water wouldn't seep in. When I called, he asked me if there was standing water in the wells and I said no. When he came out, he said he had asked me about leaves in the well, not about standing water. He claimed that the leaves were to blame for the leaking windows but had no explanation as to why the window that didn't have any leaves in it was leaking as well. He still tried to turn it around like it was my fault and I should have known better. Because some of the leaves were sticking to the mortar, they left a residue and moisture seeped through the cement He didn't try to wash the residue off before applying a sealant over mortar. Jim said the residue wouldn't come off, although he didn't even try to clean it. They never warned me that leaves could blow in over the winter and cause this problem. They should have sealed it to avoid this. He tried to make it look like I did something wrong, as though I left leaves in the wells all the time. He also said I should have prepared the surface before they put the sealant on but I had no idea they were even coming to do that. That should have been their responsibility anyway since they are the "professionals". So now, instead of nice clean white mortar around the windows, we have dirty blotchy stains that are sealed into the mortar permanently. Who would have thought that the small amount of leaves that flew in during the winter would cause all this trouble? Most of the wells were empty and there was just a very small amount of leaves on the mortar. Knowing that we were going to have window wells, where leaves could accumulate against the base of the windows, they should have applied that sealant when they first installed the windows. Jim, the owner, even admitted to this. In other words, all winter long, was I supposed to rake out all snow and leaves that might accumulate in the window wells or should he have applied that sealant in the first place?

They were on time and very pleasant, from the first person I talked to to the people that came out and did the work. They also cleaned up after themselves.

The estimate was done very quickly and I received the paperwork pronto. Returned a signed contract and just a couple of days later I have my new windows. The men who showed up were very nice, tidy and quick about doing the job. It was the simplest most carefree thing that I have had done in a while. The windows look wonderful! I wish that I had done this years ago.

I called for an estimate and the came within 2 business days and had the estimate by mail the next day. They came in a bit higher than another company but due to their good history of reports on Angie's List and a recommendation from a friend, I preferred to use them. I called and was able to negotiate a lower price. They didn't match the other price but came in close enough. Due to a cancellation they were able to install the windows that same week. They completed the job in 4 hours (as they estimated) and cleaned up inside and out.

Really fantastic experience - quick, thorough, professional, trustworthy. Excellent customer service - would highly recommend.