Anderson Floor Co

Description of Work: I contacted anderson flooring to sand and finish the hardwood floors in my house and remove existing carpet in the main floor. I dont know if Ms.Jill was on a busy week but I had to call them 2 to 3 times first before I got an answer. Anyway, Jill was very professional, came in and gave an estimate to do the floors. She went on and on about how anderson floors is the only BONA certified companies and how Bona is such a great company etc and paid little attention to the needs of the customer. Also, they ONLY do water based finish (BONA Mega or traffic HD). If you are looking for oil based finish or something other than Bona, they dont do it. But instead of mentioning it, she just went gaga over Bona and how its the next great thing since sliced bread. When we stated that the main floor is an area which will see heavy use, there was no other option but to go with Bona Traffic HD. And eventhough the cost of the product was $800 more ($120 per gallon with 300 sqft/gallon of finish), the quoted price was $2000 more than the next competitor. The work involved sanding, one quote of sealant and 2 quotes of finish. Now I've used Angies list and the 3 other contractors who gave the quote were all POH award winners. One quoted oil based for sanding and 3 coats of finish was $3800 and $4000 for the same work of 1300 sq of work. The cost of the oil based finish, ceramic water based finishes were $70-80/gallon so even if you say the products are NOT the same, the cost of the products will determine the difference in price if sanding, labor etc are constant. I am dissapointed that a company which is family owned, has had good success and continues to grow finally has gotten to the point of asking a premium for their services rather than build on their good reputation. With such high pricing, I dont know if more people will be willing to hire them esp for expensive work. And instead of just promoting Bona as the be all and end all, I think they should try and focus on what the customer needs and what he is trying to do. Its OK to do this to someone who doesnt know jack of finishes, but if someone is well read and knows a thing or two, you cant convince them with all the fluff. I hope they realize it soon. Response to Anderson floors from 4/8/13: It has been a widely accepted fact that Oil based poly's have a far superior durability than water based poly's. Bona has been trying to narrow the gap by introducing newer water based poly's to match the durability. You cant argue against it as you know this is the truth. Bona (water based system) has lower VOC's compared to Oil polys which explains the hardiness. Also, water based polys do not turn color like oil based unless using an amberizer. This could be a good thing (using maple floors) or bad thing (if you have oak and would like the natural yellow). Simply stating that a manufacturer of a product endorses you means NOTHING to the customer becoz Bona is interested in selling its product and if they have an agent, so be it. If Home Depot or Lowe's endorses a contractor, it that a huge selling point??? Your next competitors are NOT some start up companies using illegal immigrants to do their work and cutting corners so that they can give us "bargain pricing". They all have experience and have Angies list super service award winners which speaks of their service. They all use dust free systems and make sure they are done to quality. If you already know that your "Bronze, Silver" packages are not as durable as the Gold product - Traffic HD, then why try and bait the customer with the lower products as "cost cutting" measures. Any good homeowner who likes to have an area with heavy traffic use will always be compelled to use your Gold package". If your BONA product is that good, then your Bronze package should be durable enough in heavy traffic and comparable to oil based polys. Moreover, given the lower VOC's in water based polys, the more coats, the better the durability as the more coats you apply, you increase the VOC in subsequent coats. If you are truly concerned about quality, then for the pric you should be doing 200 sqft/gallon instead of 300 sq/gallon with your two quotes. So you cannot say without doubt that your competitors offer "bargain pricing" when you exactly offer that with your bronze package and then propose an upgrade. How is your different from other competitors. Ans simply downplaying others as just bargain players with not an "great quality" as your is your own narrow mindedness than anything else. If you are to stand up to your competition, you need to be reasonable with your price and NOT just rely on being the only contractor for BONA, others using substandard products are your selling point. Eventhough I appreciate that yours is a family business and a 4th generation individual is working with the company, to more forward, you have to be competitive and not just blame the competition for your loss just becoz u want your profit margin to be better.

Description of Work: An Angie's List Big Deal to deep clean the 300 square foot kitchen oak floor of our 1927 home {for $199.00}. Scott Anderson and his assistant were on time, professional and cleaned the floor with a machine and Bono brand cleaner.

Description of Work: Hardwood floor refinishing

Description of Work: SANDED, STAINED, AND FINISHED OLD HARDWOOD FLOOR.

Description of Work: REFINISHED HARDWOOD FLOORING.

Description of Work: LIVING ROOM AND DINING ROOM: SAND THE OAK FLOOR APPLIED STAIN /SEALER. APPLIED 2 COATS OF ULTRA FINISH, INSTALLED NOTCHED REDUCER BY KITCHEN & LIVING ROOM INSTALLED SHOE MOLDING BY CERAMIC TILE- EXCELLENT WORK!!!!

Description of Work: CALLED THEM THREE TIMES IN 6 DAYS AND NO ONE RETURNED MY CALLS

Description of Work: FLOOR SANDING AND REFINISHING

Description of Work: REFINISHED HARDWOOD FLOORS