SERGENIAN'S FLOOR COVERINGS

Met with Vic, who did a great job helping us sort through the options. Gave us a quote and install date and followed through just as promised. Installer was here the day that had been arranged and was done with the install before the end of the day.

We had a wonderful experience with Sergenian's from the time we worked with Scott, in the showroom, to select our carpet to the final installation with Al and his helper. Scott was very helpful and answered all our questions in the showroom. We have pets and needed carpeting that would hold up in our home, Scott pointed us in the right direction. We brought several color samples home in one design and one that caught our eye in the showroom. After viewing the samples in several areas of the house, we decided on the and quot;eye catcherand quot;. It was great to have a variety to choose from. Al and company, arrived within the scheduled time and got right to work moving furniture into the living room. I needed to work on my computer and they met my need to keep the router hooked up by removing the carpet around the area until later in the day! They removed the old carpet and pad and swept the floor before laying the new pad and carpet. They both were very efficient and professional. They did an excellent job laying the carpet and the seams are hard to find. The stairs turned out beautiful! My only suggestion to folks having steps done - is to make sure things are covered in plastic under the stairs. There was a lot of residue that fell through the cracks from removing the old carpet. We are very happy with our new carpet and the job well done.

To say that I am disappointed is a minium comment! The lack of taking the padding all the way to a doorway is incompentant. In addition, a dresser that was removd from the room for installation came back in where the two cabinet drawers would not connect as the magnet for closure was broken. Mold was found on one wall after installation yet NOTHING was told to the owner about the problem. The carpeting was installed although the trim boardss were very warped due to the mold problem............. All in all I would NEVER recommend Sergenians for any future work in either carpeting. Previously, in 2009, they did an excellent job on ceramic flooring installation.

Our salesman, Scott W. was very helpful in bettering the best reputable price we had found and beat it by about $300.00. We had specifically asked Scott whether Sargenians used sub-contractors or their own staff to install the carpets. We were assured they used their own employees. On the install date two men, one older, one younger, arrived around 8:30 am to do the work. We found out they were subcontractors even though we had been specifcally told Sargenians did not use subcontractors. This caused some problems like we had tried to arrange with Sargenians the day before to let them know we needed to have a large bedframe removed from the master bedroom and placed in the garage for the charity truck that was coming to get it. When we informed the installers that we had cleared this with Sargenians they were rather miffed that they had to help move this piece of furniture even tho they would have had to move it out of the room anyway to install the carpet. The two men continued about their work all day, working efficiently. I stayed home during the install and the older fellow was quite gruff so I tried to stay out of his way even while he was moving all of my furniture. The younger fellow was very nice. At extactly 4pm they were done and basically couldn't get out of the house fast enough. They did not do a walk through with us to make sure everything was installed correctly. The next day we noticed a few errors and called Sargenians to report them. It took almost 2 weeks for our calls to be returned. They finally sent out someone to fix the errors but it was like pulling teeth to get this done.

That has always been a good experience. Their professionalism, the timeliness, the people who came to put the floor in. It was just a good experience so I would give them several stars for good. It was a very positive experience , there were responsive, they listened to us, great prices great sales, it was overall a nice experience, not stressful.

Everything went quite well. They had a good product. They were timely. They did what they said they were going to do. The installation went quite well. We were real positive about their timeliness and quality of their product. They are a little bit higher than most but they have good quality products.

They came on time. Their responsiveness was good and professionalism was fine. The estimated price was somewhere between high and reasonable. They sell expensive carpets, so the carpet itself is expensive. The installation was similar in cost to other estimates. I am going to have them come do some work for me, but they have not done it yet.

After visiting several carpeting stores I decided on Sergenians because of their initial acknowledgement and willingness to show me carpeting that might meet my needs. My contact Erin was always helpful while giving me time and freedom to browse. Carpet was chosen and ordered after multiple visits to the showroom. Carpet arrived and installation was scheduled. When the installers (they were great) were half way through installing it was discovered that the two pieces of carpet did not match. The installer immediately called the store to inform them. Sergenians authorized the installer to continue installing the carpet and ordered new carpeting to be installed as soon as the new could be obtained. Although this was a terrible inconvenience for us, I believe it was handled as well as could be. The second carpet arrived and was installed with no further problems. I was very pleased with the service and installation from Sergenians. I would recommend them and Erin to anyone looking for flooring or carpet.

I did not spend anything on it because it was an insurance claim, but it was a couple of $1000. They had to pull out old tile and had to hire a sub-contractor to do that. They had to put carpet and padding in. I would never use them again because they hired a company that removed asbestos in ways that contaminated my entire downstairs. It took me months to deal with them and I had to get an attorney. They ruined all my paneling and my family had to live outside of my downstairs where my home office is, one of the bathrooms and a utility room for months while we argued and waited for them to deal with it in a proper way. I would never ever use them again. I am an environmental toxicologist and I have a PhD and a Master's degree in toxicology and I consult on environment hazards. As I was documenting the absolutely illegal approach that their sub-contractors did when they hired non-English speaking Hispanic workers who were at risk with no protective equipment pulling up asbestos tile out of my basement and family room. I took pictures that day and started and it was a year to get that thing taken care of. I was disrupted for months and months. What I did not do was go to Angies List and find out and I showed although they had a good reputation and they have been around for a long time. When I selected them, I assumed that they were going to be good. I had another professional inspector come and inspect it and the first thing he said was Oh my God. They tried to convince me that the petroleum solvent, the same stuff they broke up the BP oil spill with that had soaked in some cases up to a foot into my paneling was safe for my family to be in, it was unbelievable. We signed off on everything, but they still haven't sent me $300 that they supposedly owe me, but I am ready to forget it because it frustrating and I don't have time to deal with that.

I've used them before and I have always been pleased with their customer service.

It went very well especially the installation and they did a great job moving my furniture and putting everything back.

They were wonderful. We started working with them for a couple of months. They were very accommodating. It is a family business. We could tell they really enjoyed selling their product. They sent rugs home with us to try in our house. It was just such a good experience. We thought they were really a good company. They have a lot of styles to choose from. They will order if they don't have the size you want. They go out of their way to get what you want. Our house is about 1 1/2 years old and they had done a lot of work on our house and they were able to tell us about our house because we didn't have prior information about it. They know their business.

I had my plumber come in and lift the toilet in anticipation of the work. The vinyl I chose was on back-order so caused a delay. As soon as it came in, Sergenian's fit my job into their schedule and completed the entire job in one morning.

They have come out twice. I've hired them for 2 different jobs. They are excellent. They are on time. They are very easy to work with. They do an excellent job. The flooring was installed very well. The person that I was dealing with in the store was very efficient doing the bids and getting me the information and communicating through e-mails. They were very flexible when I had to change the time for the installation as I was trying to coordinate that with some plumbing work in the bathroom. I would definitely use them again in the future.

They were fair about things, but we had to get into their management to have the situation corrected because the salesperson was not as helpful as the manager. They bent over backwards to correct the situation and make me happy.

They were quick in getting the carpet installed within three weeks. They had people coming and ding the work for two days. They were able to move my furniture around. I would use them in the future.

My only complaint is that the sale person was a little scattered. He had assumed we had seen all of the sample pertaining to what we wanted. It took another salesperson to come over and pull something out and we said "perfect". Our salesperson was nice and tried to be helpful, but really was just a average on answering my questions overall. Otherwise, they are on their game there and everything went off in the time they said it would.

Everything went well. The installation went fine. Eventually some of the grout was coming loose. I called them and they sent out a guy to fix it. I was satisfied with the outcome.

They moved all furniture and put it back just like it was. They were prompt and courteous, arriving just when they said they would and finishing the project in two days. They were great to work with -- came out and gave us the estimate in literally 2 days from the day I first went to their showroom, and did the work 10 days later -- so the room was ready, as I hoped, by Thanksgiving. The floor looks great and I am so happy we did it and that we went with Sergenians. I particularly appreciated it that they were willing to remove old carpet; another vendor we contacted refused to do that. They are a little on the expensive end but the quality of their workmanship and their client service makes it worth spending a little more.

I contacted them based on their reputation. They have a lot of options. You'll be able to find whatever you're looking for. The quality of their materials is great.

Sergenian's Floor Coverings did a good job. At first we thought their prices were a bit higher than other companies but at the end of the day we liked the carpet they offered and their services were good.

Excellent help from salesperson (Denise Lockman) in selecting an attractive and appropriate replacement carpeting for our stairs and upstairs hallway. She was pleasant, professional and patient as we considered many options. Measurement and installation (thanks Dan and John!) were done promptly and efficiently. They were even able to reinstall the carpet rods that have been in use for nearly 70 years. (They had warned us that that might not be possible, but they made it work,) The carpet has been in use now for 10 months and looks great! A terrific experience and we'll use Sergenians again.

Salesman was competent and professional. Although the color / style I selected had to be backordered, I was told immediately when it would be produced and was given a projected install date. They communicated well and delivered on the date promised. I purchased their high end installation package, and was pleased with the quality of the installation job. Salesman followed up and thanked me for my business.

did not find the sales people at store helpful. We were trying to replace a 20-year carpet that was outstanding. Sales people were uninterested in trying to get us as close as possible to the old carpet. The carpet installers, however, were very good and did a very good job.

Bought a new home and needed to replace upstairs and downstairs carpeting. Shopped around quite a bit and liked the sales service and reputation of this company, but their price was a bit high. It took a lot of haggling and a bidding war with another local company but finally got them down to what I felt was an excellent price and payment terms. They agreed to remove the old carpeting well before the installation so we had time to do some painting. The installation was done by a team of 4 in two days. The installation quality was good. We had one complaint regarding the way the carpet was laid in one room (Used 4 squares to fill a 3"X15" strip instead of one complete strip). Their installation dept. responded promptly with a phone call, and said that the carpet had been laid correctly to plan - but that the seams on the carpet should settle and were guaranteed for as long as we owned the home. Overall - Beautiful carpet, professional and prompt service at a good (but hard-fought) price.