Mad City Windows & Baths

We replaced all our windows in our house. The guys that came in and put them in were very nice communicated with us beautifully. I would highly recommend anyone to use. The price was bad. Great customer service

Mad City removed our old shower and installed a new shower in a day! The workmanship was remarkable, efficient and neat.

Mad City Windows & Baths did an amazing job. We had 7 standard windows and 1 big picture window that were replaced and they got it all done in one day with 2 hard working men including their lunch break for about 1 hour. They are very professional and fast without lacking in the quality department. This is very hard to do and they do it well. I have been very happy with the windows since they were installed 3 or 4 months age. Our house stays much cooler in the summer and keeps the heat in through the end of winter quite well. It was a much needed improvement to the house. Cleanup was done very well with only a few metal shavings and screws that were missed. I do not fault the guys for missing them as it was already dark outside when they finished.

they did a wonderful job. were very professional and efficient.

Customer service at each step was good. The install itself was highly efficient and they did great work.

Did a great job start to finish From design person to the installer. The walk in shower they looks great!!!

We had a great experience from the estimate to the installation. Communication from Mad City was timely and clear every step of the process. We are thrilled with our new windows!

Salesman was super nice and very informative. Windows came in and were installed quickly. Christie & Beth Olson

They were on time for both the sales and installation. They were clean during installation and left everything in great shape. It's beautiful, just as I expected, and the claims of easy clean is living up to their claims. I sprayed a little vinegar on it and the hard water just wiped right off. Love it.

The kitchen install went very well and it turned out as good as I had hoped. I would recommend them to anyone. The installers were very professional and did a great job.

Very professional installation. Windows look great.

Our first experience with Mad City was great! We came back for a special deal and got a few more windows. Overall, we're happy with the product and service.

Garrison was wonderful to deal with. He spent almost 12 hours to ensure everything was completed in one day. A couple of days later I noticed an issue with the caulking. I called the service department and they had a person out here the next day to correct the Issue.

Friendly professional staff. Always on time, no delays on this job.

Armondo did a great job. Shower looks and works great. Very punctual, cleaned up everything and done earlier than expected.

The company is very thorough. I especially liked the fact that the quote I got would not change no matter what issues were uncovered during installation. Plus, a lifetime warranty that even transfers to new owners if I move.

Excellent job. I highly recommend Mad City for bath and shower replacement. We want some new doors too and this is the company we will call. The main installation guy laid out drop cloth between the front door and the bathroom. I am so sorry that the cat puked on it. Great customer service to take that event calmly.

First off, the windows themselves are very good. The installation is where the issues are. I would have saved $5000 easily if I just took off work for a couple of days and did it myself. Both the salesman and the estimator made sure that I knew that the installation crew would test for lead paint and handle all waste accordingly, especially since the house was built in the 1870’s. I asked the installer about the results of the test and he replied that they don’t do it, and non of the precautions were implemented for handling lead contaminated waste. The exterior trim is white against the white siding instead of matching the blue color of the rest of the house. There were no trim options that matched the interior trim style as well. The estimator that did the measurements did not have adequate tools to remove existing trim. I insisted he use my tools so he would stop making holes in the wall. Casings were not sanded before staining. Casings were not varnished. Casings have black stains from incidental moisture exposure. Kitchen and laundry room windows are undersized, even after instructing the estimator that they can go bigger because it is a log house and they have to remake the window boxes anyway. Trim fitment is not good, uneven spacing around the windows and gaps in the joints. Excessive use of putty to fill gaps in trim. Holes in walls around all windows made by the estimator during the measure up were not repaired or covered up during the installation. Windows installed with inadequate sills. I specifically requested that the windows were to be mounted to the outside edge of the wall to leave a 6-8” sill on the inside but they insisted on centering them in the wall leaving a 3” sill. The installer stepped during the exit call outside because he had some beef with the salesman, instead of handling the matter in a separate call after leaving the site.

Mad City did amazing work in our budget to completely update our bathroom. They were prompt, courteous, and did great work. When they found something that needed to be done to get our bathroom up to code that wasn't covered on the quote, they updated it for us without going over. We were very pleased and will be going back to them when we need work done again.

We love the windows it is so much quieter in our house, and the temperature stays more consistent throughout the day.

Excellent description of work to be done and what to expect from the work team. Showed up at home on day we agreed on. Quick! Entire top floor done in half a day, including cleanup. While they would have taken the old windows, they let me keep them for another home project.

From start to finish, Mad City did an excellent job. Their superb installation team efficiently removed our old tub/shower combination, cleaned up everything, installed new plywood, went into our crawl space which I'm sure wasn't pleasant, but most amazingly....finished the installation job in one day. It looks gorgeous. They also installed a wonderful seat and strong grab bars which makes this shower very useful for anyone with mobility issues.

They got the job done in one day for a big picture window

Great customer service, quick one day install, beautiful quality product.

We were pleasantly surprised by our MadCity crew of Ryan & Brian, they swiftly installed 3 windows with ease. We would recommend MadCity to anyone wanting great windows, installation & follow up customer service!! Theresa & Bruce L Elkhorn, WI