Mad City Windows & Baths

Had an old tub and surround removed and a walk in shower installed in one day. They found a cracked water main and went above and beyond and replaced the bad section at no extra charge. Very professional work and not only is the new shower beautiful but also comes with a life time warranty. Highly recommend them for installing a modern shower that will be perfect in years to come.

The job was done to our satisfaction and on-time. When a problem was encountered the job manager sent help immediately. Overall it was a job well done.

**Job # 1021813** My husband and I spoke with a scheduling representative from Mad City Windows and Baths over the phone while gathering information about replacing three large windows in our three-season room. The representative satisfactorily addressed all our questions and concerns and scheduled an appointment. Although our other windows were in excellent condition, Mad City offered to conduct a window inspection throughout our home if we requested it. Our salesperson, Nick Sullivan, arrived as scheduled. He was knowledgeable and answered our questions thoroughly, sharing insights we had yet to consider. He provided detailed information about the installation process and warranty. Notably, he did not rush us during the appointment, and the interaction felt far from a high-pressure sales pitch. We were promptly notified when our windows were ready for installation, and there were no issues with scheduling; everything went according to plan. The two installers worked diligently, explaining each process step and checking in frequently to see if we had any questions. Once the installation was complete, they thoroughly cleaned the workspace, including the windows and their seals. Overall, we had a very positive experience with Mad City Windows and Baths. We wholeheartedly recommend this company and its staff for your window needs. Typically, contracting work can come with various issues, but that was not the case for us. Thank you for reading our review. We wish you a similarly smooth experience, free from backorders, no-shows, and extra fees. **Job # 1021813**

We were very happy with the job done by Mad City to install our new walk in shower with a rain shower head coming from the ceiling. It is beautiful and only took one day to install.

They were on time, very polite and professional. I couldn't believe how fast it was, plus they took away the old windows and scrap. I'm very pleased with my windows.

Great customer service. Job was done ahead of schedule! Great response time

The windows are of excellent quality and were installed professionally, by a knowledgeable crew. They respected me, answered my questions, and kept their work area clean and safe.

Beautiful and very well done job. Very neat and respectful of our home.

Even with some custom work required they handled the logistics of the subcontractor to make sure we got the kitchen we wanted. Recommend them for sure.

Originally I contacted Mad City for an estimate on my kitchen. There was slight pressure to decide on the spot, complete with a nice financial savings. There was a great deal of “hurry up and wait,” but ultimately, they did a great job. While they cleaned up as they went along, they needed to return to finish the cleaning. I am not sure that the color matches the walls, as well as I was told it would. BIGGEST ADVICE: BE SPECIFIC ABOUT WHAT YOU WANT AND WHERE (drawers vs shelves for example). Ultimately, I am not unhappy with what was done; just not sure if I am happy with what was done.

I had to make one call back, but everything was done very well. Work crew was on time, courteous and cleaned up really well. product well-made and fit and looks great.

Dewisth installed my new shower and it looks amazing! He did a great job and answered any questions I had during the install process

I had my bathtub completely replaced. After finding leaks in my basement from my existing tub, I knew it was time to replace it. My house was built in the 1940s, and I was afraid of what was under the existing tub. (Mold, potential plumbing issues within the house, etc.). I went with MadCity because they assured me EVERYTHING would be taken care of. And they lived up to their promise! I did not have to deal with inspectors, pull permits, etc. Every single member of their team was fantastic to work with. Quick response times, always happy to answer questions. Plus, I love the final product! Bathroom looks brand new. Zero complaints, 100% recommend them! Thank you, MadCity! (Job No.: 283840)

Mad City was a great choice for my tub/shower demo and walk-in shower install. Professional, timely, informative and over-all a great product with minimal down time as the demo and install took less than 7 hours and Matt didn’t leave a trace that a major remodel just completed! I only wish I did it sooner!! Highly recommend Mad City Windows and Baths.

Mad City is a very professional company from the sales appointment to the installation. Representatives from Mad City were always available if my wife and I had questions about any step in the process. We are very pleased with the final product for our shower! We definitely recommend Mad City for a beautiful shower that is customized to your preferences.

Excellent job, high quality windows with professional installation

From the beginning to end was nothing but satisfaction in working with them. They were very accommodating and professional to meet our needs. They explained the quality of their product, story of their business where to me this is important. This is a business that really has it together. We thought we'd have issues due to our schedule and other items needing to be met but they had no issues in helping and guiding us to a successful and beautiful shower.

recently had the pleasure of working with MadCity Bath for a bathroom remodel, and I couldn’t be more pleased with the experience. From the very first consultation to the final installation, everything was handled with the utmost professionalism and care. The team at MadCity Bath made the entire process seamless. They were informative, responsive, and worked diligently to ensure that my vision for the bathroom was brought to life. The quality of the materials and craftsmanship is outstanding—my new bathroom looks amazing! A special shout-out to Jimmy, the installer, who went above and beyond to ensure the job was done perfectly. Jimmy’s attention to detail was impressive, and he took the time to answer all of my questions, making sure I was completely satisfied every step of the way. He was punctual, courteous, and truly skilled at his craft. I highly recommend MadCity Bath for anyone looking to upgrade their bathroom, and if you’re lucky enough to have Jimmy as your installer, you’re in great hands! Feel free to adjust the specifics if necessary, but this review highlights both the company's quality and the excellent service from the installer!

We love our Mad City tub/shower. Our shower remodel was made easy and timely with a one day install. The crew did an amazing job updating our plumbing fixtures and shower. They cleaned up their work space before leaving both in our basement and bathroom area. We highly recommend this option for your bath or shower update. Their follow up customer service is also excellent.

They did a great job and took our stress away!

We converted a shower/tub module to a walk-in shower. The shower installation was a great success. The whole process went smoothly and as planned. The install only took one day, about 8 hours, and the next day was ready to use. Customer service was very helpful when needed. I would consider hiring this company to do work in the future.

We had 10 windows in our brick house replaced this past spring. We appreciated the communications with the rep and installers. The windows are beautiful and have really helped keep the drafts out. We can actually feel the difference! Robert and Laura Martin Ames, IA

From sales to measurements and installation, very friendly professional service

Had a stand up shower put in to replace our old tub. Got it done in one day, and it looks and works great!

I had a walk-in shower installed in a second floor bathroom. This required the removal of a bathtub and ceramic tile. The technician did a fabulous job, arrived on time each day, and cleaned up before leaving. I love my new shower! I would definitely recommend Mad City. The quality of their product, and their customer service, is excellent. Job No.: 1030561